payment processing failed. please retry

  • Resolved emmachamberlain357

    (@emmachamberlain357)


    3 years, 9 months ago

    I am getting “payment processing failed. please retry”. please let me know how to fix this issue.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Can you see any relevant messages in error_log files?

    Can you confirm whether your setup has worked before and is up to date with latest versions of WordPress, plugins and API keys?

    Thread Starter emmachamberlain357

    (@emmachamberlain357)

    yes, it was working before. everything is up to date.

    Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    In order to troubleshoot this further, please do the following:

    • Share a copy of your status report as found under **WooCommerce > System Status > Logs**
    • Share a copy of the Stripe error logs as found under **WooCommerce > System Status > Logs**
    • Confirm whether you’ve already followed the setup & troubleshooting guide found at https://docs.woocommerce.com/document/stripe

    Thanks!

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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