Payment processing issues

  • Resolved alexlobanov

    (@alexlobanov)


    3 years, 7 months ago

    Hi, I have been using WooCommerce Square app for over a year now, but recently I have been getting complaints from customers that payments are not going through, after customer enters credit card info, the circle spinning and nothing happens. Customer needs to try to pay several times before it finally accepts payment.

    And in my order History I do see many orders stating “Pending payment”, usually its always “Processing” or “Failed”. Anyone else having these issues?

    All my plugins and WordPress are latest version.
    Please help.

    Thank you.

Viewing 2 replies - 16 through 17 (of 17 total)
  • Thread Starter alexlobanov

    (@alexlobanov)

    Thank you for all your replies, I really appreciate it, so payments were working for a few days normally, but today started again, this time customer sees the following error messages “No Reason Phrase”

    picture here: https://ibb.co/cDsHgsy

    Any idea what it means?

    Thank you.

    Plugin Support B C. a11n

    (@battouly)

    Hi @alexlobanov,

    I see you replied to the open ticket via WooCommerce.com support too.

    Please check your email for the next steps. We are going to dig further into the order notes of the failed orders and get the result of your test order.

    Best,

Viewing 2 replies - 16 through 17 (of 17 total)
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