Payment processor not sending confirmation of payment

  • Resolved zaidmackay

    (@zaidmackay)


    6 months, 1 week ago

    Client is using a 3rd party payment processor. After a user makes a purchase and pays on the processor it fails to notify woo of that successful transaction. The order notifications are not coming through (emails with SMTP are all correctly setup) and the order status remains on Processing or Payment Pending. It seems to alternate between those 2. They have requested us to send the Accept, Decline, Notify and Redirect links/URL’s. Where would I find this? Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @zaidmackay,

    Can you please share more details about this? Which payment gateway plugin is your client using? I’m not sure what they mean by the Accept, Decline, Notify and Redirect links/URL’s.?But if you have any documentation at hand we can further review this and see how we can help if it’s something WooCommerce related!

    Thanks!
    -OP

    Thread Starter zaidmackay

    (@zaidmackay)

    Hi, this is the payment processor: https://netcash.co.za/ecommerce-plugins/

    They also sent me their GitHub: https://github.com/Netcash-ZA/PayNow-WooCommerce/releases

    Hey, @zaidmackay!

    Thanks for sharing the plugin you are using.

    As I understand you have reached out to them and they asked you to share the Accept, Decline, Notify and Redirect links/URL’s, correct?

    Can you please ask them to elaborate on what they need?

    As my colleague mentioned, we are not sure what they mean by that.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter zaidmackay

    (@zaidmackay)

    thanks for the feedback. They said we need to follow the instructions in their GitHub. Which is what doesn’t make sense to me because this is their responsibility to sort out not so?

    Plugin Support Shameem a11n

    (@shameemreza)

    Hi @zaidmackay

    They said we need to follow the instructions in their GitHub. Which is what doesn’t make sense to me because this is their responsibility to sort out not so?

    Yes, they are responsible for providing more explicit and better instructions for their product.

    However, I’ve checked their GitHub repository, and they’ve already provided information on how to get those callback links on the readme file here.

    Please note that we don’t provide support for a third-party plugin or theme (please see our Support Policy).

    I wish I could help more, but hopefully, this gets you going in the right direction to get the job done.

    Thread Starter zaidmackay

    (@zaidmackay)

    Thanks for your prompt feedback and assistance.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @zaidmackay,

    You are most welcome.

    In the meantime, I will mark this thread as solved, since the issue seems related to your payment gateway.

    Should you have any further questions or need further assistance, please feel free to reach out.

    We’re here to help.

    All the best.

Viewing 7 replies - 1 through 7 (of 7 total)
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