Payment received, but ordered not received on Woocommerce

Good day

We are experiencing an issue with Yoco payments. We received the payment on our Yoco dashboard, the payment was also successful on client’s side. However, on the Woocommerce dashboard, it says “canceled”. “Unpaid ordered canceled – time limit reached” . With a result we did not receive the order to process and sent to the client. But the client is under the impression the order was processed because the payment was in fact successful. Plugin is up to date. Orders after this have been received successfully.

Please advise. Thanks.