PAYMENT REQUEST FAILED

  • Resolved wekessah

    (@wekessah)


    2 years, 9 months ago

    Hi,
    I need your help, first my payments were going through and I couldn’t get a callback. I bought the pro version now my payments are not going through. I get PAYMENT REQUEST FAILED, and no STK push. I am on Test environment as I wait for the client to get the paybill number. The site will be mostly used in Tanzania but I am developing from Kenya. Any prompt assistance would be highly appreciated.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Same problem here, but with the non-pro version.

    The “info” email provided for assistance is now inactive and now unable to use the plugin. Kindly assist, Demkitech.

    Plugin Author dennokip

    (@dennokip)

    Hi @wekessah and @ericochieng,

    I hope you managed to reach out to us on email([email protected]) where the replies are faster and the issue resolved. Replying for future reference: The “PAYMENT REQUEST FAILED” error is usually caused by having plugin settings that are not valid, especially on the Paybill/Till number field on the plugin settings.

    Regards,
    Demkitech

Viewing 2 replies - 1 through 2 (of 2 total)
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