Payment section Continuous Loading Issue

Hey @sabbir37 ,

Has this issue only recently surfaced, or has it been an ongoing issue since configuring Square as a payment gateway?

Can you please share a copy of the following:

• System Status Report: You can find this under WooCommerce → Status. Click on Get system report and then Copy for support.
• Fatal Error Log:?Share a copy of any fatal error log found under?WooCommerce?→?Status?→?Logs. More specifically, any logs related to Square.

Cheers!

System Status Report

` WordPress Environment

WordPress address (URL): https://greenleafair.com
Site address (URL): https://greenleafair.com
WC Version: 9.3.3
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.8.2
Log Directory Writable: ?
WP Version: 6.6.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: ? Server Environment

Server Info: nginx
PHP Version: 8.3.12
PHP Post Max Size: 2 GB
PHP Time Limit: 1200
PHP Max Input Vars: 6144
cURL Version: 8.10.1
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.6.18-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 9.3.3
WC Database Prefix: wp_
Total Database Size: 638.70MB
Database Data Size: 382.98MB
Database Index Size: 255.72MB
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wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_wt_iew_action_history: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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custom_css: 2
e-floating-buttons: 8
elementor-hf: 2
elementor_library: 69
jet-engine: 1
jet-menu: 8
jet-smart-filters: 6
jet-woo-builder: 7
location_weather: 13
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ml-slider: 2
nav_menu_item: 18
page: 53
post: 460
product: 428
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revision: 825
shop_order_placehold: 3
tablepress_table: 15
wpcf7_contact_form: 2
wpcode: 11
wpc_product_option: 1
wp_global_styles: 3
wp_navigation: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (32)

Astra Pro: by Brainstorm Force – 4.8.3
Classic Editor: by WordPress Contributors – 1.6.5
Contact Form 7: by Takayuki Miyoshi – 5.9.8
Depicter: by Depicter Slider and Popup by Averta – 3.5.1
Elementor Pro: by Elementor.com – 3.24.3
Elementor: by Elementor.com – 3.24.5
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.42

WPCode Lite: by WPCode – 2.2.2
Jeg Elementor Kit: by Jegtheme – 2.6.9
JetBlocks For Elementor: by Crocoblock – 1.3.14
JetElements For Elementor: by Crocoblock – 2.7.0
JetEngine: by Crocoblock – 3.5.6
JetMenu: by Crocoblock – 2.4.4
JetSearch: by Crocoblock – 3.5.4
JetSmartFilters: by Crocoblock – 3.5.6
JetTabs For Elementor: by Crocoblock – 2.2.4
JetWooBuilder For Elementor: by Crocoblock – 2.1.14
Jetpack: by Automattic – 13.9
Location Weather: by ShapedPlugin LLC – 2.0.10
NitroPack: by NitroPack Inc. – 1.17.0
Rank Math SEO PRO: by Rank Math – 3.0.72
Rank Math SEO: by Rank Math – 1.0.229
Side Cart WooCommerce: by XootiX – 2.5.4
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Ultimate Addons for Contact Form 7: by Themefic – 3.4.6
Ultimate Addons for Elementor: by Brainstorm Force – 1.36.38
CTX Feed Pro: by WebAppick Author – 7.4.12
WooCommerce Square: by WooCommerce – 4.8.1
WooCommerce: by Automattic – 9.3.3
Widgets for Google Reviews: by Trustindex.io – 12.2
WPC Product Options for WooCommerce: by WPClever – 1.7.5
YITH WooCommerce Product Bundles: by YITH – 2.11.0 Inactive Plugins (1)

Akismet Anti-spam: Spam Protection: by Automattic – Anti-spam Team – 5.3.3 Dropin Plugins ()

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached Must Use Plugins (3)

Elementor Safe Mode: by Elementor.com – 1.0.0
SSO: by Garth Mortensen
Mike Hansen – 0.4

WP Migrate Lite Compatibility: by Delicious Brains – 1.3 Settings

Legacy API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
yith_bundle (yith_bundle)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 4 MB WC Pages

Fatal Error Log

2024-10-07T14:36:00+00:00Critical Uncaught TypeError: trim(): Argument #1 ($string) must be of type string, array given in /wordpress/core/6.6.2/wp-includes/class-wp-hook.php:324 Additional context2024-10-07T14:42:03+00:00Critical Uncaught TypeError: trim(): Argument #1 ($string) must be of type string, array given in /wordpress/core/6.6.2/wp-includes/class-wp-hook.php:324 Additional context2024-10-07T14:44:19+00:00Critical Uncaught TypeError: trim(): Argument #1 ($string) must be of type string, array given in /wordpress/core/6.6.2/wp-includes/class-wp-hook.php:324 Additional context2024-10-07T14:44:21+00:00Critical Uncaught TypeError: trim(): Argument #1 ($string) must be of type string, array given in /wordpress/core/6.6.2/wp-includes/class-wp-hook.php:324 Additional context

Square

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path=/; expires=Sun, 06-Oct-24 08:02:25 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None [Server] => cloudflare ) body: { “locations”: [ { “id”: “LMNQ3MZ7W7RJ9”, “name”: “E-Commerce”, “address”: { “address_line_1”: “681 N Plano Rd, Ste 119”, “locality”: “Richardson”, “administrative_district_level_1”: “TX”, “postal_code”: “75081-2909”, “country”: “US” }, “timezone”: “America\/Chicago”, “capabilities”: [ “CREDIT_CARD_PROCESSING”, “AUTOMATIC_TRANSFERS” ], “status”: “ACTIVE”, “created_at”: “2024-06-06T16:17:18.721Z”, “merchant_id”: “MLGG3AEGVK103”, “country”: “US”, “language_code”: “en-US”, “currency”: “USD”, “phone_number”: “+1 972-992-5006”, “business_name”: “Green Leaf Air”, “type”: “PHYSICAL”, “website_url”: “www.greenleafair.com”, “business_hours”: { “periods”: [ { “day_of_week”: “MON”, “start_local_time”: “08:00:00”, “end_local_time”: “17:00:00” }, { “day_of_week”: “TUE”, “start_local_time”: “08:00:00”, “end_local_time”: “17:00:00” }, { “day_of_week”: “WED”, “start_local_time”: “08:00:00”, “end_local_time”: “17:00:00” }, { “day_of_week”: “THU”, “start_local_time”: “08:00:00”, “end_local_time”: “17:00:00” }, { “day_of_week”: “FRI”, “start_local_time”: “08:00:00”, “end_local_time”: “17:00:00” }, { “day_of_week”: “SAT”, “start_local_time”: “09:00:00”, “end_local_time”: “13:00:00” } ] }, “business_email”: “[email protected]”, “coordinates”: { “latitude”: 32.957705, “longitude”: -96.699973 }, “mcc”: “1711” }, { “id”: “L0R20XN79T2YX”, “name”: “Green Leaf Air”, “address”: { “address_line_1”: “681 N Plano Rd, Ste 119”, “locality”: “Richardson”, “administrative_district_level_1”: “TX”, “postal_code”: “75081-2909”, “country”: “US” }, “timezone”: “America\/Chicago”, “capabilities”: [ “CREDIT_CARD_PROCESSING”, “AUTOMATIC_TRANSFERS” ], “status”: “ACTIVE”, “created_at”: “2023-02-23T21:27:57.218Z”, “merchant_id”: “MLGG3AEGVK103”, “country”: “US”, “language_code”: “en-US”, “currency”: “USD”, “phone_number”: “+1 972-992-5006”, “business_name”: “Green Leaf Air”, “type”: “PHYSICAL”, “website_url”: “www.greenleafair.com”, “business_hours”: { “periods”: [ { “day_of_week”: “MON”, “start_local_time”: “08:00:00”, “end_local_time”: “17:00:00” }, { “day_of_week”: “TUE”, “start_local_time”: “08:00:00”, “end_local_time”: “17:00:00” }, { “day_of_week”: “WED”, “start_local_time”: “08:00:00”, “end_local_time”: “17:00:00” }, { “day_of_week”: “THU”, “start_local_time”: “08:00:00”, “end_local_time”: “17:00:00” }, { “day_of_week”: “FRI”, “start_local_time”: “08:00:00”, “end_local_time”: “17:00:00” }, { “day_of_week”: “SAT”, “start_local_time”: “09:00:00”, “end_local_time”: “13:00:00” } ] }, “business_email”: “[email protected]”, “coordinates”: { “latitude”: 32.957705, “longitude”: -96.699973 }, “logo_url”: “https:\/\/square-web-production-f.squarecdn.com\/files\/0f95cdb64e68783a71b329f34db628612fee324d\/original.jpeg”, “mcc”: “1711” } ] } CONTEXT: {“_legacy”:true} 2024-10-06T07:33:12+00:00 Notice Request Request method: uri: listLocations user-agent: WooCommerce-Square/4.8.1 (WooCommerce/9.3.3; WordPress/6.6.2) headers: Array ( ) body: duration: 0.20072s CONTEXT: {“_legacy”:true} 2024-10-06T07:33:12+00:00 Notice Response Response code: 200 message: headers: Array ( [0] => HTTP/1.1 200 OK [Date] => Sun, 06 Oct 2024 07:33:12 GMT [Content-Type] => application/json [Content-Length] => 728 [Connection] => keep-alive [CF-Ray] => 8ce3f63def9b7c49-LAX [CF-Cache-Status] => DYNAMIC [Content-Encoding] => gzip [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload [Vary] => Accept-Encoding [frame-options] => DENY [square-version] => 2024-03-20 [squareup–connect–v2–common–versionmetadata-bin] => CgoyMDI0LTAzLTIw [x-content-type-options] => nosniff [x-envoy-decorator-operation] => /v2/locations [x-frame-options] => DENY [x-sq-dc] => aws [x-sq-region] => us-west-2 [x-xss-protection] => 1; mode=block [Set-Cookie] => __cf_bm=hGLqRNHGMfewT7D_P7ULbv2qVvsWKhWYaB6fd2zf7GM-1728199992-1.0.1.1-iDyAcx3hkKkJWWl4pmwxY0a31247WPtQEIyzX7ZvThKFoPPMx4MI.KnFjqME1BRhwpFJqpO3a5LNnCJLNJCSAg; path=/; expires=Sun, 06-Oct-24 08:03:12 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None [Server] => cloudflare ) body: { “locations”: [ { “id”: “LMNQ3MZ7W7RJ9”, “name”: “E-Commerce”, “address”: { “address_line_1”: “681 N Plano Rd, Ste 119”, “locality”: “Richardson”, “administrative_district_level_1”: “TX”, “postal_code”: “75081-2909”, “country”: “US” }, “timezone”: “America\/Chicago”, “capabilities”: [ “CREDIT_CARD_PROCESSING”, “AUTOMATIC_TRANSFERS” ], “status”: “ACTIVE”, “created_at”: “2024-06-06T16:17:18.721Z”, “merchant_id”: “MLGG3AEGVK103”, “country”: “US”, “language_code”: “en-US”, “currency”: “USD”, “phone_number”: “+1 972-992-5006”, “business_name”: “Green Leaf Air”, “type”: “PHYSICAL”, “website_url”: “www.greenleafair.com”, “business_hours”: { “periods”: [ { “day_of_week”: “MON”, “start_local_time”: “08:00:00”, “end_local_time”: “17:00:00” }, { “day_of_week”: “TUE”, “start_local_time”: “08:00:00”, “end_local_time”: “17:00:00” }, { “day_of_week”: “WED”, “start_local_time”: “08:00:00”, “end_local_time”: “17:00:00” }, { “day_of_week”: “THU”, “start_local_time”: “08:00:00”, “end_local_time”: “17:00:00” }, { “day_of_week”: “FRI”, “start_local_time”: “08:00:00”, “end_local_time”: “17:00:00” }, { “day_of_week”: “SAT”, “start_local_time”: “09:00:00”, “end_local_time”: “13:00:00” } ] }, “business_email”: “[email protected]”, “coordinates”: { “latitude”: 32.957705, “longitude”: -96.699973 }, “mcc”: “1711” }, { “id”: “L0R20XN79T2YX”, “name”: “Green Leaf Air”, “address”: { “address_line_1”: “681 N Plano Rd, Ste 119”, “locality”: “Richardson”, “administrative_district_level_1”: “TX”, “postal_code”: “75081-2909”, “country”: “US” }, “timezone”: “America\/Chicago”, “capabilities”: [ “CREDIT_CARD_PROCESSING”, “AUTOMATIC_TRANSFERS” ], “status”: “ACTIVE”, “created_at”: “2023-02-23T21:27:57.218Z”, “merchant_id”: “MLGG3AEGVK103”, “country”: “US”, “language_code”: “en-US”, “currency”: “USD”, “phone_number”: “+1 972-992-5006”, “business_name”: “Green Leaf Air”, “type”: “PHYSICAL”, “website_url”: “www.greenleafair.com”, “business_hours”: { “periods”: [ { “day_of_week”: “MON”, “start_local_time”: “08:00:00”, “end_local_time”: “17:00:00” }, { “day_of_week”: “TUE”, “start_local_time”: “08:00:00”, “end_local_time”: “17:00:00” }, { “day_of_week”: “WED”, “start_local_time”: “08:00:00”, “end_local_time”: “17:00:00” }, { “day_of_week”: “THU”, “start_local_time”: “08:00:00”, “end_local_time”: “17:00:00” }, { “day_of_week”: “FRI”, “start_local_time”: “08:00:00”, “end_local_time”: “17:00:00” }, { “day_of_week”: “SAT”, “start_local_time”: “09:00:00”, “end_local_time”: “13:00:00” } ] }, “business_email”: “[email protected]”, “coordinates”: { “latitude”: 32.957705, “longitude”: -96.699973 }, “logo_url”: “https:\/\/square-web-production-f.squarecdn.com\/files\/0f95cdb64e68783a71b329f34db628612fee324d\/original.jpeg”, “mcc”: “1711” } ] } CONTEXT: {“_legacy”:true}

Hello R. Sabbir,

Thank you for your reply.

The continuous loading issue you’re experiencing in the Payment section when using WooCommerce Square could be caused by the NitroPack plugin.

I noticed several JavaScript errors on your site that could interfere with the proper functioning of the checkout process. I recommend disabling the NitroPack plugin so I can check again.

Additionally, I suggest disabling the server-side cache, which may also be affecting the payment process. You might need to contact your hosting provider to assist with this.

Lastly, please enable Sandbox mode for WooCommerce Square so we can test the plugin in a test environment. You can follow the steps outlined in this guide:
Testing the WooCommerce Square Extension in Sandbox Mode

Looking forward to your response. ??