• HI, On a fresh install of WP and Woo I created a test purchase using checkout.com sandbox. The payments were authenticated and captured but the Order Status is not updated and is still on Processing. Webhook url is setup on checkout.com sandbox it is also using sandbox api keys.
    Test purchase is done on both a simple product and a subscription product.Also tried deactivating the Security Plugin.

    SYSTEM REPORT:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://subscriptions.voomvaya.com
    Site address (URL): https://subscriptions.voomvaya.com
    WC Version: 6.3.1
    REST API Version: ? 6.3.1
    WC Blocks Version: ? 6.9.0
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.2.1
    Log Directory Writable: ?
    WP Version: 5.9.3
    WP Multisite: –
    WP Memory Limit: 120 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.33
    PHP Post Max Size: 64 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.81.0
    OpenSSL/1.1.1n
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.48-MariaDB
    Max Upload Size: 30 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.3.1
    WC Database Prefix: wp0q_
    Total Database Size: 5.33MB
    Database Data Size: 3.72MB
    Database Index Size: 1.61MB
    wp0q_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp0q_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp0q_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp0q_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp0q_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp0q_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp0q_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp0q_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp0q_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp0q_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp0q_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp0q_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp0q_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp0q_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_acl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_countries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab_net: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    cerber_qmem: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_traffic: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp0q_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp0q_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp0q_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp0q_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp0q_cerber_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp0q_cerber_sets: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp0q_cerber_uss: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp0q_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp0q_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp0q_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp0q_loginizer_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp0q_options: Data: 2.48MB + Index: 0.06MB + Engine InnoDB
    wp0q_postmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp0q_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp0q_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp0q_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp0q_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp0q_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp0q_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp0q_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp0q_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp0q_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp0q_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp0q_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp0q_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp0q_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp0q_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp0q_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp0q_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp0q_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp0q_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp0q_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp0q_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp0q_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp0q_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 1
    page: 7
    post: 2
    product: 2
    revision: 1
    shop_order: 2
    shop_subscription: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (5) ###
    
    Checkout.com Payment Gateway: by Checkout.com – 4.3.8
    Loginizer: by Softaculous – 1.7.0
    WooCommerce Subscriptions: by WooCommerce – 4.1.0
    WooCommerce: by Automattic – 6.3.1
    WP Cerber Security, Anti-spam & Malware Scan: by Cerber Tech Inc. – 8.9.6
    
    ### Inactive Plugins (0) ###
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #6 - /shop/
    Cart: #7 - /cart/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Twenty Twenty-One
    Version: 1.5
    Author URL: https://www.ads-software.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Subscriptions ###
    
    WCS_DEBUG: ? No
    Subscriptions Mode: ? Live
    Subscriptions Live URL: https://subscriptions.voomvaya.com
    Subscription Statuses: wc-pending: 2
    WooCommerce Account Connected: ? Yes
    Active Product Key: ? No
    Report Cache Enabled: ? Yes
    Cache Update Failures: ? 0 failure
    
    ### Store Setup ###
    
    Country / State: United States (US) — California
    
    ### Subscriptions by Payment Gateway ###
    
    Checkout.com: wc-pending: 2
    
    ### Payment Gateway Support ###
    
    Checkout.com: products
    refunds
    tokenization
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    multiple_subscriptions
    
    Checkout.com: products
    
    ### Action Scheduler ###
    
    Complete: 12
    Oldest: 2022-04-11 14:10:08 +0000
    Newest: 2022-04-11 14:42:06 +0000
    
    Pending: 1
    Oldest: 2022-04-11 16:02:57 +0000
    Newest: 2022-04-11 16:02:57 +0000
    
    ### Status report information ###
    
    Generated at: 2022-04-11 14:42:33 +00:00
    
  • The topic ‘Payment Status not changing’ is closed to new replies.