Payment status unpaid on paid order

  • Resolved brennsuppa

    (@brennsuppa)


    3 years, 11 months ago

    Hi,

    we have a problem with the payment status that we cannot get a hold of. When an order comes in and is paid, E-Mails are sent to the customer as well as the vendor.

    Within those e-mails the payment status is different for the customer (paid) and vendor (unpaid) and it is unclear how this can happen.

    It seems, that the e-mail to the vendor is sent at an earlier stage.

    This is in addition to my question in here: https://www.ads-software.com/support/topic/vendor-notify-email-payment-status/

    The autocomplete had nothing to do with the problem, what support options can you offer to help us solve this issue.

    Thank you,
    Josef

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hello Brenn,

    (1) May I ask which payment gateway are you using to purchase the vendor product?
    (2) Please could you provide us a screenshot of the notifications sent to your vendor and to your buyer?

    The autocomplete had nothing to do with the problem, what support options can you offer to help us solve this issue.
    I can ask for our developer’s input regarding this and we’ll see whether we can further provide assistance for you. I would recommend replying back to the other thread – https://www.ads-software.com/support/topic/vendor-notify-email-payment-status/ for this specific issue so that we can easily track them and avoid any confusion.

    Thank you!

Viewing 1 replies (of 1 total)
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