Payment successful but order marked as failed

  • Resolved cjg79

    (@cjg79)


    2 years, 9 months ago

    Hi, we are experiencing an issue where payment is successful and shows complete in e-way but the order itself in WooCommerce states it as failed. This happens for all orders not just a few.

    The error message is: “Unfortunately you order cannot be processed as the originating bank/merchant has declined your transaction. Please attempt your purchase again”

    Payment is taken, I recieve a successful email notification, and it shows successfully in the backend report of eWay itself

    Here is a latest failed payment log and also the system status – please let me know if there is anything else you need me to supply:

    
01-10-2022 @ 15:33:05 - 4162: Processing payment
01-10-2022 @ 15:33:05 - 4162: Processing payment with new token
01-10-2022 @ 15:33:05 - 4162: Redirecting to payment URL
01-10-2022 @ 15:33:12 - stdClass Object
(
    [Method] => TokenPayment
    [TransactionType] => Recurring
    [RedirectUrl] => https://www.beaconsafety.co.nz/?wc-api=WC_Gateway_EWAY&order_id=4162&order_key=wc_order_PXMd3OtVO6x1a&sig_key=6d78327b707483de796b335a1e3ced8c
    [CustomerIP] => 86.10.64.209
    [DeviceID] => 0b38ae7c3c5b466f8b234a8955f62bdd
    [PartnerID] => 0b38ae7c3c5b466f8b234a8955f62bdd
    [Payment] => stdClass Object
        (
            [TotalAmount] => 633
            [CurrencyCode] => NZD
            [InvoiceDescription] => 
            [InvoiceNumber] => web-4162
            [InvoiceReference] => 4162
        )

    [Customer] => stdClass Object
        (
            [FirstName] => 
            [LastName] => 
            [CompanyName] => Beacon International
            [Street1] => 2/34 Hannigan drive
            [Street2] => 
            [City] => Mt Wellington
            [State] => AK
            [PostalCode] => 1072
            [Country] => nz
            [Email] => 
            [Phone] => 
        )

    [Options] => Array
        (
            [0] => stdClass Object
                (
                    [customerID] => 277
                )

        )

)

01-10-2022 @ 15:33:13 - Array
(
    [headers] => Requests_Utility_CaseInsensitiveDictionary Object
        (
            [data:protected] => Array
                (
                    [content-type] => application/json; charset=utf-8
                    [content-length] => 922
                    [cache-control] => private
                    [x-xss-protection] => 1; mode=block
                    [p3p] => CP="IDC DSP COR ADM DEVi TAIi PSA PSD IVAi IVDi CONi HIS OUR IND CNT"
                    [date] => Mon, 10 Jan 2022 15:33:13 GMT
                    [strict-transport-security] => max-age=15768000
                )

        )

    [body] => {"AccessCode":"C3AB9NDVtVVtn0F394frmDIoitzL3N7nnOvKpKv15imFy0oh2k90GEYpR9i6UopzrEyClA8N4V-JIaxGkcfRFQQe7kIFU2ddcBatRC9QXRPibRgfJL9NkcsQyzeKeWxmIUTDjRN0ftyYcAGYK_sgN3tXUzA==","Customer":{"CardNumber":"","CardStartMonth":"","CardStartYear":"","CardIssueNumber":"","CardName":"","CardExpiryMonth":"","CardExpiryYear":"","IsActive":false,"TokenCustomerID":null,"Reference":"","Title":"Mr.","FirstName":"","LastName":"","CompanyName":"Beacon International","JobDescription":"","Street1":"2/34 Hannigan drive","Street2":"","City":"Mt Wellington","State":"AK","PostalCode":"1072","Country":"nz","Email":"","Phone":"","Mobile":"","Comments":"","Fax":"","Url":""},"Payment":{"TotalAmount":633,"InvoiceNumber":"web-4162","InvoiceDescription":null,"InvoiceReference":"4162","CurrencyCode":"NZD"},"FormActionURL":"https://secure.ewaypayments.com/Process","CompleteCheckoutURL":null,"Errors":null}
    [response] => Array
        (
            [code] => 200
            [message] => OK
        )

    [cookies] => Array
        (
        )

    [filename] => 
    [http_response] => WP_HTTP_Requests_Response Object
        (
            [response:protected] => Requests_Response Object
                (
                    [body] => {"AccessCode":"C3AB9NDVtVVtn0F394frmDIoitzL3N7nnOvKpKv15imFy0oh2k90GEYpR9i6UopzrEyClA8N4V-JIaxGkcfRFQQe7kIFU2ddcBatRC9QXRPibRgfJL9NkcsQyzeKeWxmIUTDjRN0ftyYcAGYK_sgN3tXUzA==","Customer":{"CardNumber":"","CardStartMonth":"","CardStartYear":"","CardIssueNumber":"","CardName":"","CardExpiryMonth":"","CardExpiryYear":"","IsActive":false,"TokenCustomerID":null,"Reference":"","Title":"Mr.","FirstName":"","LastName":"","CompanyName":"Beacon International","JobDescription":"","Street1":"2/34 Hannigan drive","Street2":"","City":"Mt Wellington","State":"AK","PostalCode":"1072","Country":"nz","Email":"","Phone":"","Mobile":"","Comments":"","Fax":"","Url":""},"Payment":{"TotalAmount":633,"InvoiceNumber":"web-4162","InvoiceDescription":null,"InvoiceReference":"4162","CurrencyCode":"NZD"},"FormActionURL":"https://secure.ewaypayments.com/Process","CompleteCheckoutURL":null,"Errors":null}
                    [raw] => HTTP/1.1 200 OK
Content-Type: application/json; charset=utf-8
Content-Length: 922
Cache-Control: private
X-XSS-Protection: 1; mode=block
p3p: CP="IDC DSP COR ADM DEVi TAIi PSA PSD IVAi IVDi CONi HIS OUR IND CNT"
Date: Mon, 10 Jan 2022 15:33:13 GMT
Connection: close
Strict-Transport-Security: max-age=15768000

{"AccessCode":"C3AB9NDVtVVtn0F394frmDIoitzL3N7nnOvKpKv15imFy0oh2k90GEYpR9i6UopzrEyClA8N4V-JIaxGkcfRFQQe7kIFU2ddcBatRC9QXRPibRgfJL9NkcsQyzeKeWxmIUTDjRN0ftyYcAGYK_sgN3tXUzA==","Customer":{"CardNumber":"","CardStartMonth":"","CardStartYear":"","CardIssueNumber":"","CardName":"","CardExpiryMonth":"","CardExpiryYear":"","IsActive":false,"TokenCustomerID":null,"Reference":"","Title":"Mr.","FirstName":"","LastName":"","CompanyName":"Beacon International","JobDescription":"","Street1":"2/34 Hannigan drive","Street2":"","City":"Mt Wellington","State":"AK","PostalCode":"1072","Country":"nz","Email":"","Phone":"","Mobile":"","Comments":"","Fax":"","Url":""},"Payment":{"TotalAmount":633,"InvoiceNumber":"web-4162","InvoiceDescription":null,"InvoiceReference":"4162","CurrencyCode":"NZD"},"FormActionURL":"https://secure.ewaypayments.com/Process","CompleteCheckoutURL":null,"Errors":null}
                    [headers] => Requests_Response_Headers Object
                        (
                            [data:protected] => Array
                                (
                                    [content-type] => Array
                                        (
                                            [0] => application/json; charset=utf-8
                                        )

                                    [content-length] => Array
                                        (
                                            [0] => 922
                                        )

                                    [cache-control] => Array
                                        (
                                            [0] => private
                                        )

                                    [x-xss-protection] => Array
                                        (
                                            [0] => 1; mode=block
                                        )

                                    [p3p] => Array
                                        (
                                            [0] => CP="IDC DSP COR ADM DEVi TAIi PSA PSD IVAi IVDi CONi HIS OUR IND CNT"
                                        )

                                    [date] => Array
                                        (
                                            [0] => Mon, 10 Jan 2022 15:33:13 GMT
                                        )

                                    [strict-transport-security] => Array
                                        (
                                            [0] => max-age=15768000
                                        )

                                )

                        )

                    [status_code] => 200
                    [protocol_version] => 1.1
                    [success] => 1
                    [redirects] => 0
                    [url] => https://api.ewaypayments.com/CreateAccessCode.json
                    [history] => Array
                        (
                        )

                    [cookies] => Requests_Cookie_Jar Object
                        (
                            [cookies:protected] => Array
                                (
                                )

                        )

                )

            [filename:protected] => 
            [data] => 
            [headers] => 
            [status] => 
        )

)

01-10-2022 @ 15:34:48 - stdClass Object
(
    [AccessCode] => C3AB9NDVtVVtn0F394frmDIoitzL3N7nnOvKpKv15imFy0oh2k90GEYpR9i6UopzrEyClA8N4V-JIaxGkcfRFQQe7kIFU2ddcBatRC9QXRPibRgfJL9NkcsQyzeKeWxmIUTDjRN0ftyYcAGYK_sgN3tXUzA==
)

01-10-2022 @ 15:34:49 - Array
(
    [headers] => Requests_Utility_CaseInsensitiveDictionary Object
        (
            [data:protected] => Array
                (
                    [content-type] => application/json; charset=utf-8
                    [content-length] => 556
                    [cache-control] => private
                    [x-xss-protection] => 1; mode=block
                    [p3p] => CP="IDC DSP COR ADM DEVi TAIi PSA PSD IVAi IVDi CONi HIS OUR IND CNT"
                    [date] => Mon, 10 Jan 2022 15:34:48 GMT
                    [strict-transport-security] => max-age=15768000
                )

        )

    [body] => {"AccessCode":"C3AB9NDVtVVtn0F394frmDIoitzL3N7nnOvKpKv15imFy0oh2k90GEYpR9i6UopzrEyClA8N4V-JIaxGkcfRFQQe7kIFU2ddcBatRC9QXRPibRgfJL9NkcsQyzeKeWxmIUTDjRN0ftyYcAGYK_sgN3tXUzA==","AuthorisationCode":null,"ResponseCode":"06","ResponseMessage":"D4406","InvoiceNumber":"web-4162","InvoiceReference":"4162","TotalAmount":633,"TransactionID":546869194,"TransactionStatus":false,"TokenCustomerID":861852256622,"BeagleScore":null,"Options":[],"Verification":{"CVN":0,"Address":0,"Email":0,"Mobile":0,"Phone":0},"BeagleVerification":{"Email":0,"Phone":0},"Errors":null}
    [response] => Array
        (
            [code] => 200
            [message] => OK
        )

    [cookies] => Array
        (
        )

    [filename] => 
    [http_response] => WP_HTTP_Requests_Response Object
        (
            [response:protected] => Requests_Response Object
                (
                    [body] => {"AccessCode":"C3AB9NDVtVVtn0F394frmDIoitzL3N7nnOvKpKv15imFy0oh2k90GEYpR9i6UopzrEyClA8N4V-JIaxGkcfRFQQe7kIFU2ddcBatRC9QXRPibRgfJL9NkcsQyzeKeWxmIUTDjRN0ftyYcAGYK_sgN3tXUzA==","AuthorisationCode":null,"ResponseCode":"06","ResponseMessage":"D4406","InvoiceNumber":"web-4162","InvoiceReference":"4162","TotalAmount":633,"TransactionID":546869194,"TransactionStatus":false,"TokenCustomerID":861852256622,"BeagleScore":null,"Options":[],"Verification":{"CVN":0,"Address":0,"Email":0,"Mobile":0,"Phone":0},"BeagleVerification":{"Email":0,"Phone":0},"Errors":null}
                    [raw] => HTTP/1.1 200 OK
Content-Type: application/json; charset=utf-8
Content-Length: 556
Cache-Control: private
X-XSS-Protection: 1; mode=block
p3p: CP="IDC DSP COR ADM DEVi TAIi PSA PSD IVAi IVDi CONi HIS OUR IND CNT"
Date: Mon, 10 Jan 2022 15:34:48 GMT
Connection: close
Strict-Transport-Security: max-age=15768000

{"AccessCode":"C3AB9NDVtVVtn0F394frmDIoitzL3N7nnOvKpKv15imFy0oh2k90GEYpR9i6UopzrEyClA8N4V-JIaxGkcfRFQQe7kIFU2ddcBatRC9QXRPibRgfJL9NkcsQyzeKeWxmIUTDjRN0ftyYcAGYK_sgN3tXUzA==","AuthorisationCode":null,"ResponseCode":"06","ResponseMessage":"D4406","InvoiceNumber":"web-4162","InvoiceReference":"4162","TotalAmount":633,"TransactionID":546869194,"TransactionStatus":false,"TokenCustomerID":861852256622,"BeagleScore":null,"Options":[],"Verification":{"CVN":0,"Address":0,"Email":0,"Mobile":0,"Phone":0},"BeagleVerification":{"Email":0,"Phone":0},"Errors":null}
                    [headers] => Requests_Response_Headers Object
                        (
                            [data:protected] => Array
                                (
                                    [content-type] => Array
                                        (
                                            [0] => application/json; charset=utf-8
                                        )

                                    [content-length] => Array
                                        (
                                            [0] => 556
                                        )

                                    [cache-control] => Array
                                        (
                                            [0] => private
                                        )

                                    [x-xss-protection] => Array
                                        (
                                            [0] => 1; mode=block
                                        )

                                    [p3p] => Array
                                        (
                                            [0] => CP="IDC DSP COR ADM DEVi TAIi PSA PSD IVAi IVDi CONi HIS OUR IND CNT"
                                        )

                                    [date] => Array
                                        (
                                            [0] => Mon, 10 Jan 2022 15:34:48 GMT
                                        )

                                    [strict-transport-security] => Array
                                        (
                                            [0] => max-age=15768000
                                        )

                                )

                        )

                    [status_code] => 200
                    [protocol_version] => 1.1
                    [success] => 1
                    [redirects] => 0
                    [url] => https://api.ewaypayments.com/GetAccessCodeResult.json
                    [history] => Array
                        (
                        )

                    [cookies] => Requests_Cookie_Jar Object
                        (
                            [cookies:protected] => Array
                                (
                                )

                        )

                )

            [filename:protected] => 
            [data] => 
            [headers] => 
            [status] => 
        )

)

01-10-2022 @ 15:34:49 - Response listener result: stdClass Object
(
    [AccessCode] => C3AB9NDVtVVtn0F394frmDIoitzL3N7nnOvKpKv15imFy0oh2k90GEYpR9i6UopzrEyClA8N4V-JIaxGkcfRFQQe7kIFU2ddcBatRC9QXRPibRgfJL9NkcsQyzeKeWxmIUTDjRN0ftyYcAGYK_sgN3tXUzA==
    [AuthorisationCode] => 
    [ResponseCode] => 06
    [ResponseMessage] => D4406
    [InvoiceNumber] => web-4162
    [InvoiceReference] => 4162
    [TotalAmount] => 633
    [TransactionID] => 546869194
    [TransactionStatus] => 
    [TokenCustomerID] => 861852256622
    [BeagleScore] => 
    [Options] => Array
        (
        )

    [Verification] => stdClass Object
        (
            [CVN] => 0
            [Address] => 0
            [Email] => 0
            [Mobile] => 0
            [Phone] => 0
        )

    [BeagleVerification] => stdClass Object
        (
            [Email] => 0
            [Phone] => 0
        )

    [Errors] => 
)

01-10-2022 @ 15:39:09 - 4163: Processing payment
01-10-2022 @ 15:39:09 - 4163: Redirecting to payment URL
01-10-2022 @ 15:39:13 - stdClass Object
(
    [Method] => ProcessPayment
    [TransactionType] => Purchase
    [RedirectUrl] => https://www.beaconsafety.co.nz/?wc-api=WC_Gateway_EWAY&order_id=4163&order_key=wc_order_J5GbBGDDp4JEb&sig_key=2808bcb9bbf36f2167cb08a97c82d039
    [CustomerIP] => 2a00:23c8:250a:201:e4a2:44b7:defd:d0d4
    [DeviceID] => 0b38ae7c3c5b466f8b234a8955f62bdd
    [PartnerID] => 0b38ae7c3c5b466f8b234a8955f62bdd
    [Payment] => stdClass Object
        (
            [TotalAmount] => 124
            [CurrencyCode] => NZD
            [InvoiceDescription] => 
            [InvoiceNumber] => web-4163
            [InvoiceReference] => 4163
        )

    [Customer] => stdClass Object
        (
            [FirstName] => David
            [LastName] => Dakramendjian
            [CompanyName] => Beacon Uk
            [Street1] => 5 Marlborough Way
            [Street2] => 
            [City] => Milton Keynes
            [State] => AK
            [PostalCode] => NN127TU
            [Country] => nz
            [Email] => [email protected]
            [Phone] => 44 07729 776 421
        )

)

01-10-2022 @ 15:39:13 - Array
(
    [headers] => Requests_Utility_CaseInsensitiveDictionary Object
        (
            [data:protected] => Array
                (
                    [content-type] => application/json; charset=utf-8
                    [content-length] => 924
                    [cache-control] => private
                    [x-xss-protection] => 1; mode=block
                    [p3p] => CP="IDC DSP COR ADM DEVi TAIi PSA PSD IVAi IVDi CONi HIS OUR IND CNT"
                    [date] => Mon, 10 Jan 2022 15:39:13 GMT
                    [strict-transport-security] => max-age=15768000
                )

        )

    [body] => {"AccessCode":"60CF3-B0xCtcr-454HOYYv8W7xJ1UuMGpTwTI8N1-EJzM0nGhwRpFuNmqMa0-j3ePFItJ6bAKMuwW3PSo2ZsxbTSQcnL-cdCAxiXHmiM5Ps0nYphpzdNcZrr6KVmt1E8xNn3fvq3iKZ8i6likIxcpvilvNg==","Customer":{"CardNumber":"","CardStartMonth":"","CardStartYear":"","CardIssueNumber":"","CardName":"","CardExpiryMonth":"","CardExpiryYear":"","IsActive":false,"TokenCustomerID":null,"Reference":"","Title":"Mr.","FirstName":"David","LastName":"Dakramendjian","CompanyName":"Beacon Uk","JobDescription":"","Street1":"5 Marlborough Way","Street2":"","City":"Milton Keynes","State":"AK","PostalCode":"NN127TU","Country":"nz","Email":"[email protected]","Phone":"44 07729 776 421","Mobile":"","Comments":"","Fax":"","Url":""},"Payment":{"TotalAmount":124,"InvoiceNumber":"web-4163","InvoiceDescription":null,"InvoiceReference":"4163","CurrencyCode":"NZD"},"FormActionURL":"https://secure.ewaypayments.com/Process","CompleteCheckoutURL":null,"Errors":null}
    [response] => Array
        (
            [code] => 200
            [message] => OK
        )

    [cookies] => Array
        (
        )

    [filename] => 
    [http_response] => WP_HTTP_Requests_Response Object
        (
            [response:protected] => Requests_Response Object
                (
                    [body] => {"AccessCode":"60CF3-B0xCtcr-454HOYYv8W7xJ1UuMGpTwTI8N1-EJzM0nGhwRpFuNmqMa0-j3ePFItJ6bAKMuwW3PSo2ZsxbTSQcnL-cdCAxiXHmiM5Ps0nYphpzdNcZrr6KVmt1E8xNn3fvq3iKZ8i6likIxcpvilvNg==","Customer":{"CardNumber":"","CardStartMonth":"","CardStartYear":"","CardIssueNumber":"","CardName":"","CardExpiryMonth":"","CardExpiryYear":"","IsActive":false,"TokenCustomerID":null,"Reference":"","Title":"Mr.","FirstName":"David","LastName":"Dakramendjian","CompanyName":"Beacon Uk","JobDescription":"","Street1":"5 Marlborough Way","Street2":"","City":"Milton Keynes","State":"AK","PostalCode":"NN127TU","Country":"nz","Email":"[email protected]","Phone":"44 07729 776 421","Mobile":"","Comments":"","Fax":"","Url":""},"Payment":{"TotalAmount":124,"InvoiceNumber":"web-4163","InvoiceDescription":null,"InvoiceReference":"4163","CurrencyCode":"NZD"},"FormActionURL":"https://secure.ewaypayments.com/Process","CompleteCheckoutURL":null,"Errors":null}
                    [raw] => HTTP/1.1 200 OK
Content-Type: application/json; charset=utf-8
Content-Length: 924
Cache-Control: private
X-XSS-Protection: 1; mode=block
p3p: CP="IDC DSP COR ADM DEVi TAIi PSA PSD IVAi IVDi CONi HIS OUR IND CNT"
Date: Mon, 10 Jan 2022 15:39:13 GMT
Connection: close
Strict-Transport-Security: max-age=15768000

{"AccessCode":"60CF3-B0xCtcr-454HOYYv8W7xJ1UuMGpTwTI8N1-EJzM0nGhwRpFuNmqMa0-j3ePFItJ6bAKMuwW3PSo2ZsxbTSQcnL-cdCAxiXHmiM5Ps0nYphpzdNcZrr6KVmt1E8xNn3fvq3iKZ8i6likIxcpvilvNg==","Customer":{"CardNumber":"","CardStartMonth":"","CardStartYear":"","CardIssueNumber":"","CardName":"","CardExpiryMonth":"","CardExpiryYear":"","IsActive":false,"TokenCustomerID":null,"Reference":"","Title":"Mr.","FirstName":"David","LastName":"Dakramendjian","CompanyName":"Beacon Uk","JobDescription":"","Street1":"5 Marlborough Way","Street2":"","City":"Milton Keynes","State":"AK","PostalCode":"NN127TU","Country":"nz","Email":"[email protected]","Phone":"44 07729 776 421","Mobile":"","Comments":"","Fax":"","Url":""},"Payment":{"TotalAmount":124,"InvoiceNumber":"web-4163","InvoiceDescription":null,"InvoiceReference":"4163","CurrencyCode":"NZD"},"FormActionURL":"https://secure.ewaypayments.com/Process","CompleteCheckoutURL":null,"Errors":null}
                    [headers] => Requests_Response_Headers Object
                        (
                            [data:protected] => Array
                                (
                                    [content-type] => Array
                                        (
                                            [0] => application/json; charset=utf-8
                                        )

                                    [content-length] => Array
                                        (
                                            [0] => 924
                                        )

                                    [cache-control] => Array
                                        (
                                            [0] => private
                                        )

                                    [x-xss-protection] => Array
                                        (
                                            [0] => 1; mode=block
                                        )

                                    [p3p] => Array
                                        (
                                            [0] => CP="IDC DSP COR ADM DEVi TAIi PSA PSD IVAi IVDi CONi HIS OUR IND CNT"
                                        )

                                    [date] => Array
                                        (
                                            [0] => Mon, 10 Jan 2022 15:39:13 GMT
                                        )

                                    [strict-transport-security] => Array
                                        (
                                            [0] => max-age=15768000
                                        )

                                )

                        )

                    [status_code] => 200
                    [protocol_version] => 1.1
                    [success] => 1
                    [redirects] => 0
                    [url] => https://api.ewaypayments.com/CreateAccessCode.json
                    [history] => Array
                        (
                        )

                    [cookies] => Requests_Cookie_Jar Object
                        (
                            [cookies:protected] => Array
                                (
                                )

                        )

                )

            [filename:protected] => 
            [data] => 
            [headers] => 
            [status] => 
        )

)

01-10-2022 @ 15:40:22 - stdClass Object
(
    [AccessCode] => 60CF3-B0xCtcr-454HOYYv8W7xJ1UuMGpTwTI8N1-EJzM0nGhwRpFuNmqMa0-j3ePFItJ6bAKMuwW3PSo2ZsxbTSQcnL-cdCAxiXHmiM5Ps0nYphpzdNcZrr6KVmt1E8xNn3fvq3iKZ8i6likIxcpvilvNg==
)

01-10-2022 @ 15:40:22 - Array
(
    [headers] => Requests_Utility_CaseInsensitiveDictionary Object
        (
            [data:protected] => Array
                (
                    [content-type] => application/json; charset=utf-8
                    [content-length] => 548
                    [cache-control] => private
                    [x-xss-protection] => 1; mode=block
                    [p3p] => CP="IDC DSP COR ADM DEVi TAIi PSA PSD IVAi IVDi CONi HIS OUR IND CNT"
                    [date] => Mon, 10 Jan 2022 15:40:22 GMT
                    [strict-transport-security] => max-age=15768000
                )

        )

    [body] => {"AccessCode":"60CF3-B0xCtcr-454HOYYv8W7xJ1UuMGpTwTI8N1-EJzM0nGhwRpFuNmqMa0-j3ePFItJ6bAKMuwW3PSo2ZsxbTSQcnL-cdCAxiXHmiM5Ps0nYphpzdNcZrr6KVmt1E8xNn3fvq3iKZ8i6likIxcpvilvNg==","AuthorisationCode":null,"ResponseCode":"06","ResponseMessage":"D4406","InvoiceNumber":"web-4163","InvoiceReference":"4163","TotalAmount":124,"TransactionID":546869413,"TransactionStatus":false,"TokenCustomerID":null,"BeagleScore":null,"Options":[],"Verification":{"CVN":0,"Address":0,"Email":0,"Mobile":0,"Phone":0},"BeagleVerification":{"Email":0,"Phone":0},"Errors":null}
    [response] => Array
        (
            [code] => 200
            [message] => OK
        )

    [cookies] => Array
        (
        )

    [filename] => 
    [http_response] => WP_HTTP_Requests_Response Object
        (
            [response:protected] => Requests_Response Object
                (
                    [body] => {"AccessCode":"60CF3-B0xCtcr-454HOYYv8W7xJ1UuMGpTwTI8N1-EJzM0nGhwRpFuNmqMa0-j3ePFItJ6bAKMuwW3PSo2ZsxbTSQcnL-cdCAxiXHmiM5Ps0nYphpzdNcZrr6KVmt1E8xNn3fvq3iKZ8i6likIxcpvilvNg==","AuthorisationCode":null,"ResponseCode":"06","ResponseMessage":"D4406","InvoiceNumber":"web-4163","InvoiceReference":"4163","TotalAmount":124,"TransactionID":546869413,"TransactionStatus":false,"TokenCustomerID":null,"BeagleScore":null,"Options":[],"Verification":{"CVN":0,"Address":0,"Email":0,"Mobile":0,"Phone":0},"BeagleVerification":{"Email":0,"Phone":0},"Errors":null}
                    [raw] => HTTP/1.1 200 OK
Content-Type: application/json; charset=utf-8
Content-Length: 548
Cache-Control: private
X-XSS-Protection: 1; mode=block
p3p: CP="IDC DSP COR ADM DEVi TAIi PSA PSD IVAi IVDi CONi HIS OUR IND CNT"
Date: Mon, 10 Jan 2022 15:40:22 GMT
Connection: close
Strict-Transport-Security: max-age=15768000

{"AccessCode":"60CF3-B0xCtcr-454HOYYv8W7xJ1UuMGpTwTI8N1-EJzM0nGhwRpFuNmqMa0-j3ePFItJ6bAKMuwW3PSo2ZsxbTSQcnL-cdCAxiXHmiM5Ps0nYphpzdNcZrr6KVmt1E8xNn3fvq3iKZ8i6likIxcpvilvNg==","AuthorisationCode":null,"ResponseCode":"06","ResponseMessage":"D4406","InvoiceNumber":"web-4163","InvoiceReference":"4163","TotalAmount":124,"TransactionID":546869413,"TransactionStatus":false,"TokenCustomerID":null,"BeagleScore":null,"Options":[],"Verification":{"CVN":0,"Address":0,"Email":0,"Mobile":0,"Phone":0},"BeagleVerification":{"Email":0,"Phone":0},"Errors":null}
                    [headers] => Requests_Response_Headers Object
                        (
                            [data:protected] => Array
                                (
                                    [content-type] => Array
                                        (
                                            [0] => application/json; charset=utf-8
                                        )

                                    [content-length] => Array
                                        (
                                            [0] => 548
                                        )

                                    [cache-control] => Array
                                        (
                                            [0] => private
                                        )

                                    [x-xss-protection] => Array
                                        (
                                            [0] => 1; mode=block
                                        )

                                    [p3p] => Array
                                        (
                                            [0] => CP="IDC DSP COR ADM DEVi TAIi PSA PSD IVAi IVDi CONi HIS OUR IND CNT"
                                        )

                                    [date] => Array
                                        (
                                            [0] => Mon, 10 Jan 2022 15:40:22 GMT
                                        )

                                    [strict-transport-security] => Array
                                        (
                                            [0] => max-age=15768000
                                        )

                                )

                        )

                    [status_code] => 200
                    [protocol_version] => 1.1
                    [success] => 1
                    [redirects] => 0
                    [url] => https://api.ewaypayments.com/GetAccessCodeResult.json
                    [history] => Array
                        (
                        )

                    [cookies] => Requests_Cookie_Jar Object
                        (
                            [cookies:protected] => Array
                                (
                                )

                        )

                )

            [filename:protected] => 
            [data] => 
            [headers] => 
            [status] => 
        )

)

01-10-2022 @ 15:40:22 - Response listener result: stdClass Object
(
    [AccessCode] => 60CF3-B0xCtcr-454HOYYv8W7xJ1UuMGpTwTI8N1-EJzM0nGhwRpFuNmqMa0-j3ePFItJ6bAKMuwW3PSo2ZsxbTSQcnL-cdCAxiXHmiM5Ps0nYphpzdNcZrr6KVmt1E8xNn3fvq3iKZ8i6likIxcpvilvNg==
    [AuthorisationCode] => 
    [ResponseCode] => 06
    [ResponseMessage] => D4406
    [InvoiceNumber] => web-4163
    [InvoiceReference] => 4163
    [TotalAmount] => 124
    [TransactionID] => 546869413
    [TransactionStatus] => 
    [TokenCustomerID] => 
    [BeagleScore] => 
    [Options] => Array
        (
        )

    [Verification] => stdClass Object
        (
            [CVN] => 0
            [Address] => 0
            [Email] => 0
            [Mobile] => 0
            [Phone] => 0
        )

    [BeagleVerification] => stdClass Object
        (
            [Email] => 0
            [Phone] => 0
        )

    [Errors] => 
)
    
### WordPress Environment ###

WordPress address (URL): https://www.beaconsafety.co.nz
Site address (URL): https://www.beaconsafety.co.nz
WC Version: 5.7.1
REST API Version: ? 5.7.1
WC Blocks Version: ? 5.7.2
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.6.5
Log Directory Writable: ?
WP Version: ? 5.8.2 - There is a newer version of WordPress available (5.8.3)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.26
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.35-38-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.7.1
WC Database Prefix: wp_
Total Database Size: 15.06MB
Database Data Size: 9.81MB
Database Index Size: 5.25MB
wp_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.34MB + Index: 0.64MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_meta: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_revisions: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 3.19MB + Index: 0.06MB + Engine InnoDB
wp_postmeta: Data: 2.52MB + Index: 1.97MB + Engine InnoDB
wp_posts: Data: 1.31MB + Index: 0.14MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.41MB + Index: 0.39MB + Engine InnoDB
wp_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_bookings_availability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_bookings_availabilitymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_booking_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_indexable: Data: 0.28MB + Index: 0.17MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_prominent_words: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

acf-field: 118
acf-field-group: 20
attachment: 210
branch: 4
graphql_query: 10
menu_images: 1
nav_menu_item: 95
page: 38
post: 9
product: 165
product_variation: 57
shop_order: 10

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

Gravity Forms: by Gravity Forms – 2.5.11
Add WPGraphQL SEO: by Ash Hitchcock – 4.15.1
Advanced Custom Fields PRO: by Delicious Brains – 5.10.2
Autoptimize: by Frank Goossens (futtta) – 2.9.2
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
Google Tag Manager for WordPress: by Thomas Geiger – 1.13.1
Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6
Imagify: by WP Media – 1.10
Velvet Blues Update URLs: by VelvetBlues.com – 3.2.10
WooCommerce Eway Payment Gateway: by WooCommerce – 3.3.0
WooCommerce PayPal Payments: by WooCommerce – 1.6.0 (update to version 1.6.4 is available)
WooCommerce: by Automattic – 5.7.1 (update to version 6.0.0 is available)
WordPress Importer: by wordpressdotorg – 0.7
Yoast SEO Premium: by Team Yoast – 17.2
Yoast SEO: by Team Yoast – 17.2.1
WP GraphiQL: by WPGraphQL
Digital First Media
Jason Bahl – 1.0.1

WPGraphQL for Advanced Custom Fields: by WPGraphQL
Jason Bahl – 0.4.0

WPGraphQL Cache: by Esa-Matti Suuronen
Valu Digital Oy – 0.0.7

WPGraphQL Offset Pagination: by Esa-Matti Suuronen
Valu Digital Oy – 0.2.0

WPGraphQL Persisted Queries: by Chris Zarate
Quartz – 1.1.0

WPGraphQL WooCommerce (WooGraphQL): by kidunot89 – 0.6.1
WP GraphQL: by WPGraphQL – 1.6.5
WP-PageNavi: by Lester 'GaMerZ' Chan – 2.94.0

### Inactive Plugins (0) ###

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached Redux

### Must Use Plugins (6) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
WPE ElasticPress Autosuggest Logger: by WP Engine – 1.0.0
WP Engine Cache Plugin: by WP Engine – 1.0.5
WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: NZD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #143 - /products/
Cart: #144 - /cart/
Checkout: #145 - /checkout/
My account: #10 - /my-account/
Terms and conditions: #761 - /terms-conditions-of-sale/

### Theme ###

Name: Beacon Safety Theme
Version: 1.1.0a
Author URL: https://www.beaconsafety.co.nz/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: beacon-international/woocommerce/archive-product.php
beacon-international/woocommerce/cart/cart-shipping.php
beacon-international/woocommerce/cart/cart-totals.php
beacon-international/woocommerce/cart/cart.php
beacon-international/woocommerce/cart/mini-cart.php
beacon-international/woocommerce/cart/proceed-to-checkout-button.php
beacon-international/woocommerce/cart/shipping-calculator.php
beacon-international/woocommerce/checkout/form-billing.php
beacon-international/woocommerce/checkout/form-checkout.php
beacon-international/woocommerce/checkout/form-coupon.php
beacon-international/woocommerce/checkout/form-shipping.php
beacon-international/woocommerce/checkout/order-receipt.php
beacon-international/woocommerce/checkout/payment-method.php
beacon-international/woocommerce/checkout/payment.php
beacon-international/woocommerce/checkout/review-order.php
beacon-international/woocommerce/checkout/terms.php
beacon-international/woocommerce/checkout/thankyou.php
beacon-international/woocommerce/content-single-product.php
beacon-international/woocommerce/emails/email-order-details.php
beacon-international/woocommerce/emails/email-order-items.php
beacon-international/woocommerce/emails/plain/email-order-details.php
beacon-international/woocommerce/emails/plain/email-order-items.php
beacon-international/woocommerce/global/form-login.php
beacon-international/woocommerce/global/quantity-input.php
beacon-international/woocommerce/global/sidebar.php
beacon-international/woocommerce/global/wrapper-end.php
beacon-international/woocommerce/global/wrapper-start.php
beacon-international/woocommerce/myaccount/dashboard.php
beacon-international/woocommerce/myaccount/form-edit-account.php
beacon-international/woocommerce/myaccount/form-edit-address.php
beacon-international/woocommerce/myaccount/form-login.php
beacon-international/woocommerce/myaccount/form-reset-password.php
beacon-international/woocommerce/myaccount/navigation.php
beacon-international/woocommerce/myaccount/orders.php
beacon-international/woocommerce/myaccount/view-order.php
beacon-international/woocommerce/order/order-details-customer.php
beacon-international/woocommerce/order/order-details-item.php
beacon-international/woocommerce/order/order-details.php
beacon-international/woocommerce/single-product/add-to-cart/simple.php
beacon-international/woocommerce/single-product/add-to-cart/variable.php
beacon-international/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
beacon-international/woocommerce/single-product/meta.php
beacon-international/woocommerce/single-product/price.php
beacon-international/woocommerce/single-product/product-image.php
beacon-international/woocommerce/single-product/product-thumbnails.php
beacon-international/woocommerce/single-product/rating.php
beacon-international/woocommerce/single-product/related.php
beacon-international/woocommerce/single-product/review-rating.php
beacon-international/woocommerce/single-product/review.php
beacon-international/woocommerce/single-product/short-description.php
beacon-international/woocommerce/single-product/tabs/description.php
beacon-international/woocommerce/single-product/tabs/tabs.php
beacon-international/woocommerce/single-product-reviews.php
beacon-international/woocommerce/single-product.php

### WooCommerce PayPal Payments ###

Onboarded: No
Shop country code: NZ
PayPal card processing available in country: No
Pay Later messaging available in country: No
Vault enabled: No

### Action Scheduler ###

Complete: 17
Oldest: 2021-12-13 12:46:22 +0000
Newest: 2022-01-10 15:41:46 +0000

### Status report information ###

Generated at: 2022-01-10 16:13:40 +00:00
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hey @cjg79,

    Thanks for reaching out via email as well. We will help you further via your email for security reasons.

    Thread Starter cjg79

    (@cjg79)

    Thanks @simplysaru I understand about the security. I only created this post here as this is my personal WP support login and email that I control. The problem is i’m a new developer with the company that I raised the Woocommerce support ticket with, and I’m having to go through another person to check the inbox until we can update emails etc – and the person that is managing that inbox is stating no reply has come through so far.

    Would it be possible to update me on the status of this issue here also, as I’m a little in the dark? Thanks for understanding, I know its not an ideal situation but we just want to resolve this issue.

    Plugin Support Jess – a11n

    (@jlundie)

    Hi @cjg79,

    Thanks so much for explaining the email / inbox difficulty! First up, regarding the email, go ahead and respond (or have the inbox owner respond) to that ticket and give us your preferred email address. We can cc you on the ticket and you can respond to us directly, without switching over any email addresses or accounts ??

    In the meantime, I can absolutely give you an update on that ticket. It looks like we sent a reply on Tuesday. I’m so sorry to hear you haven’t received it!

    Our recommendation in the ticket was that you try a conflict test. Here is the process:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Go ahead and respond back directly to the ticket email with your email address, and we will cc you. If the conflict test doesn’t expose the issue, we can work with you on next steps there!

    Thread Starter cjg79

    (@cjg79)

    Thanks @jlundie for the update.

    Unfortunately i’m unable to change or add my email on the main registered account, so I will follow the advised steps above if possible.

    I’ve also sent an email to the eWay support in NZ ([email protected]), which was last week, and I have had no response. Are you able to check with them or in direct contact with them. Do you know if there is anothersupport/contact email I could use?

    Thanks

    Hello @cjg79 ,

    We actually do not have any direct contact with the Eway team. You should be able to get in touch with them using any of the contact methods from here: https://www.eway.com.au/contact-us/existing-customers/

    Thread Starter cjg79

    (@cjg79)

    Thanks, eWay got back in touch with me and made some amendments on their end. This resolved the issue for me.

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @cjg79,

    Thanks for looping back in. We will mark this issue resolved.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Payment successful but order marked as failed’ is closed to new replies.