Payment taken but error message displayed

I have now emailed [email protected] as this has happened to 3 out of 7 customer checkouts

I’m getting the same issue, not happening on every checkout but quite a few, user sees an error but payment is taken. WooCommerce doesn’t seem to get the callback and the order stays in pending payment status. Did you get any joy with your email to support @geoffgspit?

Hi @garethdhopkins

Still ongoing – Sumup emailed me a response 2 days ago saying they are still working on it.

I think you will find that if you disable new account creation while on the checkout page that everything works ok. I have. I also have a test site setup with only wordpress/woocommerce/sumup and i can reproduce this error on demand.

Best

Geoff

Ah thanks for the info Geoff, so it seems to be a problem their side. I’ll try disabling new account creation in the meantime and see how that goes and keep an eye out for a fix. Hopefully we get a fix soon!

I’ve just created a new post on here about the Authorized redirect URL on the OAuth Client Credentials, do you know what that should be and/or if it matters?

Thanks!
Gareth

Hi Gareth,

On Sumup site this is the tech info about the woocommerce plugin here:-
https://developer.sumup.com/docs/sumup-woocommerce-plugin/
On that page the only example of the redirect is:-

“redirect_uris”: [
“https://mywebsite.com/callback”

Hope that might help. But the issue is defo the new account creation being ticked on checkout page by purchasers

Best

Geoff

• This reply was modified 4 years, 5 months ago by geoffgspit.

Hi Geoff,

Yeah I’ve seen that but read it as a very generic (not woocommerce specific) example. Is /callback/ what you’ve used? Wasn’t sure if there was a wordpress/woocommerce specific callback URL, not very clear.

Yeah, thanks for the tip off for new account creation, would never have guessed that!

Thanks,
Gareth

@garethdhopkins

My apologies for the delayed reply.

The callbackUrl is like that return envelope. You are basically saying I am sending you this data. Once you are done with it, I am on this callbackUrl waiting for your response. So the API will process the data you have sent then look at the callback to send you the response.

If you use the callback URL, then the API can connect to the callback URL and send or receive some data. That means API can connect to you later (after API call).

@julliansumup

Hi Jullian,

Thanks for your reply. Yes, I get the concept of what a callback url is but I was wanting to know what I should set it to for use on the Sumup WordPress/Woocommerce plugin. Is there a particular URL to use when setting up the OAuth Client Credentials for use with the plugin or whether it isn’t needed at all?

Any news on @geoffgspit’s original issue, the order processing bug, seemingly caused when user creation is enabled on checkout?

Thanks,
Gareth

NO – Ive still not an uptodate response.

https://www.ads-software.com/support/users/julliansumup/

Any idea where we are with a fix for this and any other bug fixes etc.

I have totally disabled the Sumup plugin for now. it is just not consistently reliable enough. I was still getting 1-3 issues a week on a low order frequency live site. The response and communication from integrations and support is very poor (please help me change my opinion Sumup). I have ran large IT multi team development and support services for many years. There is no clear line of reporting issues, no or almost no response or update and no setting of expectations. Im glad im not paying for this software as it is currently not fit for purpose.

Best Regards

geoff

Hi,

I’m suffering in the same way. Does anyone have a work around for this.

I’m currently using PayPal, but they are more expensive.

Cheers

Responsiblebeing

@responsiblebbeing

the only solution at moment is to disable new account creation during checkout. But that is not the only serious error in this plugin. It also takes payment and doesnt mark it as paid in woocommerce under other circumstancess as well. TBH i have given up on it. Ive probably spent 35/40 hours on it and i cant afford the time anymore. I even setup a test site just to reproduce the issue for sumup but they are just not interested in retianing customers it seems

Hi Geoff,

Thanks for the update. How disappointing.

Cheers

Responsiblebeing.

@responsiblebeing @geoffgspit @garethdhopkins

My apologies for the delayed reply and inconvenience.

The error occurring with “We are unable to process your order, please try again”
should be fixed.

Please give it a try again and if you are still running into the error please email [email protected] with your merchant ID and in the subject line “We are unable to process your order, please try again”.

We will get it corrected as soon as possible.

Hi @julliansumup

Thanks for the update. Before I retest i’m a little confused as to how you have fixed this as there is no new version of the plugin!

Best

Geoff

We are facing the same issue. Is there a plugin update or anything helpful fixing this? What should the redirection url look like? The Payment gets processed but not redirected.

Thank you in advance