Payment uncaptured in Stripe – Auth and Capture

  • Resolved horsleyboy

    (@horsleyboy)


    4 years, 2 months ago

    Hi all,

    Self taught wordpress developer here.

    I’ve setup Stripe plugin on my wordpress website. I’ve verified my stripe account, added all the auth keys, webhooks etc.

    I’ve run a payment through my website and it’s processed it through stripe but the status is stuck at “uncaptured”.

    I’ve contacted Stripe support who were super helpful and they have pointed out that my plugin is using the “Auth and Capture” technique, but obviously couldn’t help further as it’s not their product.

    Can anyone help with this? I basically want all payments to be automatic/instant, rather than me manually having to authorise to receive the payment to my bank account.

    Below is a screenshot of the setting I have enabled already:

    View post on imgur.com

    Thanks

Viewing 1 replies (of 1 total)

  • Hi!

    Thank you for contacting WooCommerce support. This extension is actually something we can assist with from our support channel on WooCommerce.com. Please refer to ?https://woocommerce.com/my-account/create-a-ticket/?form=ticket to submit a request there. I will close this thread so you can work with us directly in our email ticketing system. When you visit there please include your site’s system status report. You can find it via WooCommerce → Status:

    Screenshot: https://d.pr/i/Rfv2jn

    Select the purple Get system report button (shown above) and then the purple Copy for support button (shown below).? This will copy the status report to your device’s clipboard. Please paste it into this chat.

    Screenshot: https://d.pr/i/2S3Dgv

    I hope this helps!

Viewing 1 replies (of 1 total)
  • The topic ‘Payment uncaptured in Stripe – Auth and Capture’ is closed to new replies.