‘Payment via’ showing incorrect info

  • Resolved Ilona

    (@filona)


    2 years, 10 months ago

    The ‘Payment via’ information at the top of one of my orders shows an incorrect payment method. The order was completed using the Klarna payment gateway but it shows as ‘Payment via Clearpay’ on the order edit page.

    I’ve tried to replicate this and I think it’s because the customer originally chose Clearpay as the payment gateway.
    The order is created in WC as soon as a customer is redirected to the Clearpay payment page. The customer must have then canceled the Clearpay transaction (which redirects you back to the checkout page) and completed the transaction using Klarna.

    It looks like the payment method was not updated to say it was completed in Klarna.

    I’m wondering whether this is a default behaviour or whether something went wrong?

    The Klarna plugin used on the site is Klarna Payments for WooCommerce.

    Thanks in advance

Viewing 6 replies - 1 through 6 (of 6 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @filona ??

    As a first step, to get a better understanding of your setup, could you please share a copy of your site’s System Status?

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thanks.

    Thread Starter Ilona

    (@filona)

    Here it is:

    
### WordPress Environment ###

WordPress address (URL): xxx
Site address (URL): xxx
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: hs_
Total Database Size: 742.83MB
Database Data Size: 487.68MB
Database Index Size: 255.15MB
hs_woocommerce_sessions: Data: 3.02MB + Index: 0.02MB + Engine InnoDB
hs_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hs_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
hs_woocommerce_order_items: Data: 11.52MB + Index: 2.52MB + Engine InnoDB
hs_woocommerce_order_itemmeta: Data: 84.61MB + Index: 51.13MB + Engine InnoDB
hs_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
hs_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hs_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hs_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hs_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_actionscheduler_actions: Data: 2.03MB + Index: 2.08MB + Engine InnoDB
hs_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_actionscheduler_logs: Data: 2.03MB + Index: 2.05MB + Engine InnoDB
hs_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_advanced_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_advanced_notification_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_aiowps_failed_logins: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
hs_aiowps_global_meta: Data: 5.50MB + Index: 0.00MB + Engine InnoDB
hs_aiowps_login_activity: Data: 0.28MB + Index: 0.00MB + Engine InnoDB
hs_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_bdp_archives: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_bdp_edd_archives: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_bdp_product_archives: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_bdp_single_ed_download: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_bdp_single_layouts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_bdp_single_product: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_blog_designer_pro_shortcodes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
hs_captcha_booster: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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hs_captcha_booster_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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hs_comments: Data: 36.56MB + Index: 20.09MB + Engine InnoDB
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hs_edn_subscriber: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_ee_products_sync_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_ee_product_sync_call: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_ee_product_sync_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_EWD_OTP_Customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_EWD_OTP_Custom_Fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_EWD_OTP_Fields_Meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_EWD_OTP_Orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_EWD_OTP_Order_Statuses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_EWD_OTP_Sales_Reps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_ewwwio_images: Data: 0.19MB + Index: 0.16MB + Engine InnoDB
hs_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
hs_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
hs_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hs_failed_jobs: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
hs_grp_google_place: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_grp_google_review: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hs_hustle_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hs_hustle_entries_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
hs_hustle_modules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hs_hustle_modules_meta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
hs_hustle_tracking: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
hs_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_mailchimp_carts: Data: 3.38MB + Index: 0.00MB + Engine InnoDB
hs_mailchimp_jobs: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
hs_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_mailpoet_newsletters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_mailpoet_newsletter_templates: Data: 0.30MB + Index: 0.00MB + Engine InnoDB
hs_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_mailpoet_segments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_mailpoet_sending_queues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
hs_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
hs_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
hs_mailpoet_subscribers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
hs_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hs_masterslider_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_masterslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_options: Data: 29.42MB + Index: 1.19MB + Engine InnoDB
hs_pay_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_pay_option_subs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_pay_transactions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_postmeta: Data: 252.80MB + Index: 128.30MB + Engine InnoDB
hs_posts: Data: 15.52MB + Index: 6.06MB + Engine InnoDB
hs_premmerce_search_words: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
hs_pum_subscribers: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
hs_qss: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
hs_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_responsive_menu: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_smush_dir_images: Data: 1.52MB + Index: 0.22MB + Engine InnoDB
hs_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
hs_terms: Data: 0.16MB + Index: 0.16MB + Engine InnoDB
hs_term_relationships: Data: 0.23MB + Index: 0.13MB + Engine InnoDB
hs_term_taxonomy: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
hs_usermeta: Data: 1.36MB + Index: 1.50MB + Engine InnoDB
hs_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
hs_wcpdf_credit_note_number: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
hs_wcpdf_invoice_number: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
hs_wcpdf_packing_slip_number: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
hs_wcpdf_proforma_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
hs_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_wc_customer_lookup: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
hs_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hs_wc_order_coupon_lookup: Data: 0.17MB + Index: 0.19MB + Engine InnoDB
hs_wc_order_product_lookup: Data: 5.52MB + Index: 6.06MB + Engine InnoDB
hs_wc_order_stats: Data: 2.52MB + Index: 1.06MB + Engine InnoDB
hs_wc_order_tax_lookup: Data: 1.52MB + Index: 0.77MB + Engine InnoDB
hs_wc_product_meta_lookup: Data: 0.19MB + Index: 0.34MB + Engine InnoDB
hs_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_woobe_history: Data: 0.22MB + Index: 0.22MB + Engine InnoDB
hs_woobe_history_bulk: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hs_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_wpcsplog: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hs_wsal_metadata: Data: 10.02MB + Index: 20.23MB + Engine InnoDB
hs_wsal_occurrences: Data: 1.02MB + Index: 1.44MB + Engine InnoDB
hs_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_wysija_campaign: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_wysija_campaign_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_wysija_custom_field: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_wysija_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_wysija_email_user_stat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_wysija_email_user_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_wysija_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_wysija_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_wysija_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_wysija_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_wysija_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_wysija_url_mail: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_wysija_user: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_wysija_user_field: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_wysija_user_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_wysija_user_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hs_yoast_indexable: Data: 5.52MB + Index: 5.25MB + Engine InnoDB
hs_yoast_indexable_hierarchy: Data: 0.31MB + Index: 0.44MB + Engine InnoDB
hs_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hs_yoast_primary_term: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
hs_yoast_prominent_words: Data: 0.22MB + Index: 0.20MB + Engine InnoDB
hs_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
hs_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 534
acf-field-group: 29
attachment: 1089
clearpay_quote: 13
cm-ad-item: 2
custom_css: 3
elementor_library: 1
mailpoet_page: 1
mc4wp-form: 1
ml-slide: 1
ml-slider: 1
mts_notification_bar: 1
nav_menu_item: 136
oembed_cache: 3
page: 19
popup: 1
popup_theme: 6
post: 7
product: 314
product_variation: 1110
pys_event: 1
revision: 1401
seedprod: 2
shop_coupon: 37
shop_order: 22962
shop_order_refund: 503
wcct_countdown: 1
wpcf7_contact_form: 1
wysijap: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (60) ###

Advanced Custom Fields PRO: by Delicious Brains – 5.10
All In One WP Security: by Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.4.9
Better Robots.txt - Index, rank & SEO booster + Woocommerce: by Pagup – 1.4.1.1
CloudCommercePro Connector: by Cloud Commerce Pro – 1.2.3
Classic Editor: by WordPress Contributors – 1.6.2
Clearpay Gateway for WooCommerce: by Clearpay – 3.2.0
Contact Form 7: by Takayuki Miyoshi – 5.4.2
Doofinder for WooCommerce: by doofinder – 1.5.17
Duplicate Page: by mndpsingh287 – 4.4.1
Google Customer Reviews for WooCommerce: by eCreations – 2.6.12
Elementor Pro: by Elementor.com – 3.3.8
Elementor: by Elementor.com – 3.4.2
Enhanced E-commerce for Woocommerce store: by Tatvic – 4.1.1
EU Cookie Law: by Alex Moss
Marco Milesi – 3.1.6
Facebook for WooCommerce: by Facebook – 2.6.7
Feedoptimise: by Feedoptimise – 1.1.11
Google Reviews Business: by RichPlugins  – 1.4.2
Klarna Order Management for WooCommerce: by klarna
krokedil – 1.6.7
Klarna Payments for WooCommerce: by krokedil
klarna
automattic – 2.5.1
Mailchimp for WooCommerce: by Mailchimp – 2.5.2
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
Max Mega Menu - Pro Addon: by megamenu.com – 1.7.1
Max Mega Menu: by megamenu.com – 2.9.4
Meta Tag Manager: by Marcus Sykes – 2.2
Meta Tag Manager: by Marcus Sykes – 2.2
Facebook for WordPress: by Facebook – 3.0.5
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 2.0.8
Perfect Brands for WooCommerce: by QuadLayers – 1.9.4
WooCommerce Shipment Tracking Pro: by PluginHive – 2.4.2
Product CSV Import Export (BASIC): by WebToffee – 2.0.8
Really Simple SSL: by Really Simple Plugins – 5.0.10
Responsive Lightbox & Gallery: by dFactory – 2.3.2
WooCommerce Side Cart: by XootiX – 2.1
SSL Insecure Content Fixer: by WebAware – 2.7.2
Stock Exporter for WooCommerce: by Webdados – 0.8.2
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
Tracking Code Manager PRO: by IntellyWP – 2.0.4
Trustpilot-reviews: by Trustpilot – 2.5.888
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.60
WooCommerce Address Book: by Hall Internet Marketing – 1.7.5
BEAR - Bulk Editor and Products Manager: by realmag777 – 1.0.8.1
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.9
Product Feed PRO for WooCommerce: by AdTribes.io – 10.5.2
Woo Store Vacation: by MyPreview – 1.4.3
WooCommerce Global Payments Direct Gateway: by SkyVerge – 2.5.1
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.3
WooCommerce PDF Invoices & Packing Slips Professional: by Ewout Fernhout – 2.2.10
WooCommerce PDF Invoices & Packing Slips Premium Templates: by Ewout Fernhout – 2.5.11
WOOF - WooCommerce Products Filter: by realmag777 – 1.2.5.6
WooCommerce Waitlist: by Neil Pie – 2.3.0 (update to version 2.3.2 is available)
WooCommerce: by Automattic – 5.9.0 (update to version 6.1.0 is available)
Hustle: by WPMU DEV – 7.4.5.2
Yoast SEO Premium: by Team Yoast – 17.0
Yoast SEO: by Team Yoast – 17.0
WP Activity Log for WooCommerce: by WP White Security – 1.2.2
WP Content Security Policy Plugin: by Dylan Downhill – 2.3
WP Activity Log: by WP White Security – 4.3.2
Smush: by WPMU DEV – 3.8.8
WPFront Notification Bar: by Syam Mohan – 2.1.0.08087
Yoast SEO: WooCommerce: by Team Yoast – 14.3

### Inactive Plugins (11) ###

All Meta Tags: by Space X-Chimp – 4.47
Black Studio TinyMCE Widget: by Black Studio – 2.6.9
Blog Designer PRO: by Solwin Infotech – 2.7.1
Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.6.0
FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.13.0
Jilt for WooCommerce: by Jilt – 1.7.12
MetaSlider: by MetaSlider – 3.23.0
Social Media and Share Icons (Ultimate Social Media): by UltimatelySocial – 2.6.7
W3 Total Cache: by BoldGrid – 2.1.6
WooCommerce Payment Methods: by vendocrat – 1.1.2
WooCommerce Repeat Order: by Crevol software team – 1.0.0

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #4 - /products/
Basket: #5 - /basket/
Checkout: #6 - /order/
My account: #7 - /my-account/
Terms and conditions: #627 - /terms-conditions/

### Theme ###

Name: xxx
Version: 1.0.54
Author URL: https://ilonaferenc.co.uk
Child Theme: ?
Parent Theme Name: xxx
Parent Theme Version: 1.0
Parent Theme Author URL: https://www.proformat.pl/
WooCommerce Support: ?

### Templates ###

Overrides: xxx-child/woocommerce/archive-product.php
xxx-child/woocommerce/cart/cart-shipping.php
xxx-child/woocommerce/cart/cart.php
xxx-child/woocommerce/content-product.php
xxx-child/woocommerce/content-single-product.php
xxx-child/woocommerce/loop/pagination.php
xxx/woocommerce/loop/price.php
xxx/woocommerce/loop/sale-flash.php
xxx/woocommerce/single-product.php
xxx/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0
xxx/woocommerce/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0
xxx/woocommerce/taxonomy-product_tag.php version 1.6.4 is out of date. The core version is 4.7.0

Outdated Templates: ?
					
					
						Learn how to update

### Global Payments Credit Card ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Action Scheduler ###

Complete: 3,256
Oldest: 2021-12-23 13:03:23 +0000
Newest: 2022-01-17 15:18:34 +0000

Failed: 24
Oldest: 2019-11-03 12:45:16 +0000
Newest: 2020-01-29 12:34:26 +0000

Pending: 3
Oldest: 2022-01-17 15:54:47 +0000
Newest: 2022-01-20 23:54:46 +0000

### Status report information ###

Generated at: 2022-01-17 15:55:05 +00:00
    Plugin Support Sérgio L. a11n

    (@csnlima)

    Hi @filona,

    Thanks for sharing your system status.

    It looks like you are using an outdated version of WooCommerce (5.9.0 update to version 6.1.0 is available). Could you please update it as well as all other plugins, and check if the payment getaway info updates properly?

    Also, I can see that our server is using PHP version 7.3.33, have you already tried to change the PHP version to 7.4 or greater as recommended on our WooCommerce Server Recommendations?

    * https://woocommerce.com/document/server-requirements/

    Let me know how it goes.

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Thread Starter Ilona

    (@filona)

    Sorry, I was away for a while.

    I can update the WC and PHP but I’m not sure how this would help.
    I guess what I was asking was whether WooCommerce updates the payment method when the payment succeeds?
    What I’m seeing is a payment method is chosen, fails to complete, then another payment method is chosen, it succeeds but the ‘Payment via’ on the order edit page still shows the first failed payment method. Is this WC default behaviour?

    Many thanks,
    Ilona

    Hello @filona

    We understand what you are saying, updating the site is the first step to make sure everything is running properly. Please be sure to update, then check the issue, if it persists, please share with us a New System Status report, to continue troubleshooting.

    Thank you.

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