payment was refused.

Hi @richathakur.

Could you share your store URL? If you’re Brazilian, you can write in Portuguese.

Best regards.

Hi @eliasjnior,

Here is the store and I am attaching the product like
https://kids.academiabsb.com.br/produto/aula-particular-de-ingles/

Just discovered that the issue is coming with the “Visa” card.
Please try to give the solution as soon as possible. Our customers are affecting because of this.

Hi @richathakur.

Could you share in the email [email protected] the logs from WooCommerce > Status > Logs and everything related to PagBank.

Thanks.

Sent you the mail.

Hello @eliasjnior,

have you received my mail? Please help me to sort this issue asap.

Hi @richathakur.

I’ve just answered your email, including Paulo in the conversation. For safety reasons, I’d like to continue your conversation there to avoid exposing sensitive information.

Best regards.