payment window closed in 1 second

Hello @marcoerre

Thank you for reaching out to us, we are here to help.

In this type of situation, we will always advise performing conflict testing, by default this behavior is not seen with our plugin, so we expect another plugin (or the theme) to be causing this with our plugin.

We recommend temporarily activating the default theme Storefront and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behavior persists. Be sure to have a good backup available of your site, or using a staging site to do this test.

Here’s a guide that explains the steps in more detail: How to test for conflicts Please let us know how this works out for you.

Kind regards,
Joost

hi thanks for your reply, i tried disabling all the plugins but the problem is not solved.
I have the divi theme, what could it be else?

Hello @marcoerre

Did you also try replacing the theme to see if that might be the case? Another thing you might want to try is to onboard a sandbox account and seeing if this would work, in order to verify an account issue.

If that does not show any improvement, it might be good to provide the system report and logs to see if we can find any possible cause on those documents. You can find these documents here:
– WooCommerce > Status > Get system report > Copy for support
– WooCommerce > Status > Logs > select “woocommerce-paypal-payments…” in the dropdown and click on view.

If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)

Kind regards,
Joost

Hello,

Since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

Kind regards,
Joost