Payments > Card Reader > Receipt Details

  • Resolved dabeachbum

    (@dabeachbum)


    1 month, 2 weeks ago

    I am trying to configure the Receipt Details for Card reader receipts where the details will appear on emailed receipts for customers that pay in person using card readers.

    However, there seems to be an error as having the country set to the United States, that I am unable to save and I get an error message if I try to change the “State” from “Alabama” to anything else (I am trying to change it to Washington State) and I am unable to save.

    …/wp-admin/admin.php?page=wc-admin&path=%2Fpayments%2Fcard-readers

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there,

    Thank you for reaching out! I understand you’re trying to configure the Receipt Details for card reader transactions, but you’re encountering an issue when attempting to update the State from Alabama to Washington. Let’s see if we can sort this out for you.A Few Questions to Help Troubleshoot:

    1. Could you confirm which payment plugin you’re using to integrate card reader functionality This will help us understand the settings available and the source of the error.
    2. Are you seeing any specific error messages when you try to save the changes?
      • If so, please share the exact wording or a screenshot (if possible).

    Also, if you are using a third-party payment plugin, I recommend reaching out to the plugin provider for assistance in resolving the issue. Please note that we only provide support for WooCommerce core features.

    WooCommerce core, by itself, does not include settings for configuring receipt details for card reader transactions. These features are typically managed by the payment plugin you are using.

    Thank you

    Thread Starter dabeachbum

    (@dabeachbum)

    Hello and thank you for your support.

    I am using WooCommerce with the Stripe payment gateway.

    I am also using the Woo app on my iPhone with the tap-to-pay feature.

    As I now understand, I need to reach out to WooCommerce directly.

    Thank you so much for your time.

    • This reply was modified 1 month, 2 weeks ago by dabeachbum.
    • This reply was modified 1 month, 2 weeks ago by dabeachbum.
    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello dabeachbum,

    Thank you for your reply.

    As I now understand, I need to reach out to WooCommerce directly.

    By directly do you mean via WooCommerce.com account or your Woo App?
    Please don’t hesitate to contact us again if you need any assistance with WooCommerce core.
    We are here to help ??

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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