Payments Failing & Not Showing Failed Transaction in Stripe

  • Resolved wpcork

    (@wpcork)


    3 years, 3 months ago

    Hi,

    Since the start of July I’ve started to get some failed orders that are not being captured by Stripe, which is the only payment gateway that is set up on the website.

    The orders that are failing seem to be random and do not have anything in common.

    Are you aware of any reason why an purchase would fail without being captured by Stripe?

    I’m using WooCommerce 5.5.2

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    Hi @wpcork,

    Just to check, could you confirm the Stripe plugin that you’re using?

    If you’re using our WooCommerce Stripe plugin, kindly create a thread on this forum – https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/

    If it’s a different plugin, be sure to get in touch with the respective plugin authors.

    Thanks.

    Thread Starter wpcork

    (@wpcork)

    Hi Abwaita,

    I can confirm that it’s WooCommerce Stripe plugin, but I’m not sure where the problem is.

    I’ve opened a thread on the forum “https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/ ” as you suggested.

    Plugin Support abwaita a11n

    (@abwaita)

    Thanks for creating a thread on the WooCommerce Stripe forum.

    The team on the Stripe forum will be able to check and assist further.

    I’ll go ahead and mark this thread as resolved on this end in favor of the Stripe forum thread.

    Thread Starter wpcork

    (@wpcork)

    Hi Abwaita,

    It could still be a problem with WooCommerce as the way I stopped the issue was…

    1. I rolled back WooCommerce from 5.6.0 to 5.5.2
    2. I rolled back WC Stripe Gateway from 5.4.0 to 4.4.0
    3. I rolled back Cartflows plugin from 1.7.0 to 1.5.10

    These were the versions that were in place a week before the failed payments issue started to appear, so it could be either of these plugins, or a combination of each.

    Testing will take a while as I’ll need to change each plugin individually and I’ll post an update here if I find which plugin is causing the issue.

    • This reply was modified 3 years, 3 months ago by wpcork.
    Plugin Support Ryan Ray, a11n

    (@ryanr14)

    Hi @wpcork,

    Let us know what you do find and if that does help at the moment, after rolling back plugin versions. We can continue a thread in the appropriate place from there. Thanks!

    Hi @wpcork

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Thread Starter wpcork

    (@wpcork)

    Hi Maykato,

    I’ve rules out 1 of the three possible causes (WooCommerce 5.6.0) and I’ll be checking the other two next week, so if you don’t mind I’d like to keep this open for another few days.

    -Donal

    @wpcork

    No problem! I will leave this topic open for now.
    Please keep us posted on how it goes.

    This thread has been inactive for a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Payments Failing & Not Showing Failed Transaction in Stripe’ is closed to new replies.