• Resolved leobughi

    (@leobughi)


    Hi

    I got an error in the last few days.
    In the checkout page, PayPal and Stripe fields don’t appear, it seems they don’t load at all.
    Any idea how to solve the issue?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    In this topic, we can resolve PayPal Standard if that’s the payment gateway you’re using for PayPal. Once that’s resolved, you can create a new post in the Stripe forums for help with the Stripe payment gateway.

    Regarding PayPal, can you please also confirm that you’ve followed the instructions in https://docs.woocommerce.com/document/paypal-standard/
    to set it up?

    Thread Starter leobughi

    (@leobughi)

    Hi

    thanks for your reply. I followed the instructions about PayPal, as it worked fine until two days ago.

    Here the report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://onyxacademy.it
    Site address (URL): https://onyxacademy.it
    WC Version: 4.3.3
    REST API Version: ? 1.0.10
    WC Blocks Version: ? 2.7.3
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.3.1
    Log Directory Writable: ?
    WP Version: 5.5
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: it_IT
    External object cache: ?
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.0.16 - Consigliamo di usare PHP versione 7.2 o superiore per prestazioni e sicurezza maggiori. Come aggiornare la versione di PHP
    PHP Post Max Size: 40 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 4000
    cURL Version: 7.45.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.17
    Max Upload Size: 40 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 4.3.3
    WC Database Prefix: wp_
    Dimensione totale database: 400.23MB
    Dimensione dati database: 333.99MB
    Dimensione indice database: 66.24MB
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    ### Post Type Counts ###
    
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    Wordfence Security: by Wordfence – 7.4.10
    Yoast SEO Premium: by Team Yoast – 11.9
    WP Mail SMTP: by WPForms – 2.2.1
    Smush: by WPMU DEV – 3.6.3
    Redirection for Contact Form 7: by Query Solutions – 1.3.6
    Tab prodotto personalizzato per WooCommerce: by YIKES
    Inc. – 1.7.1 – Versione installata non testata con versione attiva di WooCommerce 4.3.3
    
    ### Inactive Plugins (6) ###
    
    EWWW Image Optimizer: by Exactly WWW – 5.6.2
    OptinMonster API: by OptinMonster Team – 1.9.11 – Versione installata non testata con versione attiva di WooCommerce 4.3.3
    PHP Compatibility Checker: by WP Engine – 1.5.0
    Real-Time Find and Replace: by Marios Alexandrou – 4.0.2
    SUMO Affiliates: by FantasticPlugins – 4.8 – Versione installata non testata con versione attiva di WooCommerce 4.3.3
    SUMO Memberships: by Fantastic Plugins – 5.1 – Versione installata non testata con versione attiva di WooCommerce 4.3.3
    
    ### Dropin Plugins (3) ###
    
    advanced-cache.php: advanced-cache.php
    db.php: db.php
    object-cache.php: object-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: course (course)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #10982 - /online-academy/
    Carrello: #10983 - /carrello/
    Pagamento: #10984 - /checkout/
    Il mio account: #10985 - /mio-account/
    Termini e condizioni: #10988 - /termini-e-condizioni-onyxacademy-online/
    
    ### Theme ###
    
    Name: The7
    Version: 9.1.1.1
    Author URL: https://dream-theme.com/
    Child Theme: ? – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
    ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: dt-the7/woocommerce/cart/cart.php
    dt-the7/woocommerce/cart/cross-sells.php
    dt-the7/woocommerce/checkout/form-billing.php
    dt-the7/woocommerce/checkout/form-checkout.php
    dt-the7/woocommerce/checkout/form-coupon.php
    dt-the7/woocommerce/checkout/form-login.php
    dt-the7/woocommerce/checkout/form-shipping.php
    dt-the7/woocommerce/checkout/review-order.php
    dt-the7/woocommerce/checkout/thankyou.php
    dt-the7/woocommerce/content-product.php
    dt-the7/woocommerce/content-product_cat.php
    dt-the7/woocommerce/global/breadcrumb.php
    dt-the7/woocommerce/global/form-login.php
    dt-the7/woocommerce/global/quantity-input.php
    dt-the7/woocommerce/loop/loop-end.php
    dt-the7/woocommerce/loop/loop-start.php
    dt-the7/woocommerce/loop/pagination.php
    dt-the7/woocommerce/myaccount/form-login.php
    dt-the7/woocommerce/notices/error.php
    dt-the7/woocommerce/notices/notice.php
    dt-the7/woocommerce/notices/success.php
    dt-the7/woocommerce/order/order-details-customer.php
    dt-the7/woocommerce/order/order-details.php
    dt-the7/woocommerce/single-product/meta.php
    dt-the7/woocommerce/single-product/price.php
    dt-the7/woocommerce/single-product/related.php
    dt-the7/woocommerce/single-product/up-sells.php
    
    ### Action Scheduler ###
    
    Operazione annullata: 26
    Oldest: 2020-08-13 09:02:35 +0000
    Newest: 2020-08-14 07:02:29 +0000
    
    Completato: 689
    Oldest: 2020-07-14 11:36:58 +0000
    Newest: 2020-08-14 09:24:40 +0000
    
    Operazione non riuscita: 19
    Oldest: 2020-05-23 16:40:32 +0000
    Newest: 2020-08-01 00:03:47 +0000
    
    In attesa: 2
    Oldest: 2020-08-14 12:24:15 +0000
    Newest: 2020-08-14 21:24:15 +0000
    
    ### WooCommerce Zapier ###
    
    Database Version: ? 12
    Detailed Logging Enabled: No
    Legacy Mode Disabled: ? Yes
    SSL: ? Yes
    REST API Authentication Key(s): ? 0
    Task History Record Count: ? 98
    Webhook #1: Zapier #87707509
    - Status: active
    - Trigger: order.paid
    - Delivery Count (Last 30 Days): 98
    

    Thanks

    Dear support, I am also facing the same issue using Stripe payment. Item fields are not showing up on Order after the upgrade.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there again @leobughi

    It looks like you are using 2 plugins to do this, one is PayPal Checkout, and the other Stripe.

    It sounds like they are related, and it’s a JavaScript error. This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    If this does not help, please open a forum request for those plugins in the forums for the plugins themselves.

    https://www.ads-software.com/support/plugin/woocommerce-gateway-paypal-express-checkout/

    https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/

    @squallhajime please open your own request in the Stripe plugin support forum.

    Thread Starter leobughi

    (@leobughi)

    Hi

    Thanks for your help everybody. I deactivated all the plugins and switched to twenty-something theme. Then I reactivated the plugins one by one. The issue was caused by an old release of Eventer, a plugin that I haven’t updated for a while. As soon as I updated it the error in Woocommerce was gone and everything was just fine.

    Thanks again!

Viewing 5 replies - 1 through 5 (of 5 total)
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