Payments fields don’t show up
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Hi
I got an error in the last few days.
In the checkout page, PayPal and Stripe fields don’t appear, it seems they don’t load at all.
Any idea how to solve the issue?Thanks
The page I need help with: [log in to see the link]
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Hi there!
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.In this topic, we can resolve PayPal Standard if that’s the payment gateway you’re using for PayPal. Once that’s resolved, you can create a new post in the Stripe forums for help with the Stripe payment gateway.
Regarding PayPal, can you please also confirm that you’ve followed the instructions in https://docs.woocommerce.com/document/paypal-standard/
to set it up?Hi
thanks for your reply. I followed the instructions about PayPal, as it worked fine until two days ago.
Here the report:
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Hide errors from visitors: ? ### Active Plugins (53) ### The7 Ultimate Addons for WPBakery Page Builder: by Brainstorm Force – 3.19.6 a3 Lazy Load: by a3rev Software – 2.4.0 Add Smart App Banners: by Omar Abu Safieh – 1.0 Schema Premium: by Hesham – 1.1.4.4 Campi Personalizzati Avanzati: by Elliot Condon – 5.8.14 SUMO Affiliates Pro: by Fantastic Plugins – 6.3 – Versione installata non testata con versione attiva di WooCommerce 4.3.3 CF7 Google Sheet Connector: by WesternDeal – 4.3 Contact Form 7 - Dynamic Text Extension: by Chris Mavricos SevenSpark – 2.0.3 Contact Form 7: by Takayuki Miyoshi – 5.2.1 Countdown Timer Ultimate: by WP OnlineSupport – 1.2.5 Responsive Pricing Table: by WP Darko – 5.1.1 The7 Elements: by Dream-Theme – 2.5.0.1 Duplica pagina: by mndpsingh287 – 4.2 Google Tag Manager for WordPress: by Thomas Geiger – 1.11.4 – Versione installata non testata con versione attiva di WooCommerce 4.3.3 Ele Custom Skin: by Dudaster.com – 2.2.2 Elementor Pro: by Elementor.com – 2.10.3 Elementor: by Elementor.com – 2.9.14 Eventer: by imithemes – 1.4 Flamingo: by Takayuki Miyoshi – 2.2 Insert Headers and Footers: by WPBeginner – 1.4.6 The7 WPBakery Page Builder: by Michael M - WPBakery.com – 6.2.0 LearnDash LMS - Course Grid: by LearnDash – 1.6.0 LearnDash LMS - Notifications: by LearnDash – 1.4.1 LearnDash LMS - WooCommerce Integration: by LearnDash – 1.8.0 – Versione installata non testata con versione attiva di WooCommerce 4.3.3 Loco Translate: by Tim Whitlock – 2.4.2 OneSignal Push Notifications: by OneSignal – 2.1.3 OneSignal Sender: by Marc Bou Sleiman – 1.4 PhastPress: by Albert Peschar – 1.66 Really Simple SSL: by Really Simple Plugins – 3.3.4 Redirection: by John Godley – 4.8 Rest API ONYX: by ONYX ACADEMY – 1.0.0 The7 Slider Revolution: by ThemePunch – 6.2.18 LMS LearnDash: by LearnDash – 3.0.4 Site Plugin: by – Stripe Payments: by Tips and Tricks HQ wptipsntricks – 2.0.34 SUMO Subscriptions: by Fantastic Plugins – 11.9 – Versione installata non testata con versione attiva di WooCommerce 4.3.3 Uncanny Toolkit for LearnDash: by Uncanny Owl – 3.3.3 VWO: by VWO – 3.4 W3 Total Cache: by BoldGrid – 0.14.4 WC Custom Thank You: by Nicola Mustone – 1.2.1 – Versione installata non testata con versione attiva di WooCommerce 4.3.3 Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.3 Extra Product Options (Product Addons) for WooCommerce: by ThemeHigh – 2.1.4 WooCommerce Featured Video: by David Towoju – 2.0.0 – Versione installata non testata con versione attiva di WooCommerce 4.3.3 WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 WooCommerce Stripe Gateway: by WooCommerce – 4.5.1 WooCommerce Zapier: by OM4 – 2.0.4 – Versione installata non testata con versione attiva di WooCommerce 4.3.3 WooCommerce: by Automattic – 4.3.3 Wordfence Security: by Wordfence – 7.4.10 Yoast SEO Premium: by Team Yoast – 11.9 WP Mail SMTP: by WPForms – 2.2.1 Smush: by WPMU DEV – 3.6.3 Redirection for Contact Form 7: by Query Solutions – 1.3.6 Tab prodotto personalizzato per WooCommerce: by YIKES Inc. – 1.7.1 – Versione installata non testata con versione attiva di WooCommerce 4.3.3 ### Inactive Plugins (6) ### EWWW Image Optimizer: by Exactly WWW – 5.6.2 OptinMonster API: by OptinMonster Team – 1.9.11 – Versione installata non testata con versione attiva di WooCommerce 4.3.3 PHP Compatibility Checker: by WP Engine – 1.5.0 Real-Time Find and Replace: by Marios Alexandrou – 4.0.2 SUMO Affiliates: by FantasticPlugins – 4.8 – Versione installata non testata con versione attiva di WooCommerce 4.3.3 SUMO Memberships: by Fantastic Plugins – 5.1 – Versione installata non testata con versione attiva di WooCommerce 4.3.3 ### Dropin Plugins (3) ### advanced-cache.php: advanced-cache.php db.php: db.php object-cache.php: object-cache.php ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: course (course) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? ### WC Pages ### Shop base: #10982 - /online-academy/ Carrello: #10983 - /carrello/ Pagamento: #10984 - /checkout/ Il mio account: #10985 - /mio-account/ Termini e condizioni: #10988 - /termini-e-condizioni-onyxacademy-online/ ### Theme ### Name: The7 Version: 9.1.1.1 Author URL: https://dream-theme.com/ Child Theme: ? – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child WooCommerce Support: ? ### Templates ### Overrides: dt-the7/woocommerce/cart/cart.php dt-the7/woocommerce/cart/cross-sells.php dt-the7/woocommerce/checkout/form-billing.php dt-the7/woocommerce/checkout/form-checkout.php dt-the7/woocommerce/checkout/form-coupon.php dt-the7/woocommerce/checkout/form-login.php dt-the7/woocommerce/checkout/form-shipping.php dt-the7/woocommerce/checkout/review-order.php dt-the7/woocommerce/checkout/thankyou.php dt-the7/woocommerce/content-product.php dt-the7/woocommerce/content-product_cat.php dt-the7/woocommerce/global/breadcrumb.php dt-the7/woocommerce/global/form-login.php dt-the7/woocommerce/global/quantity-input.php dt-the7/woocommerce/loop/loop-end.php dt-the7/woocommerce/loop/loop-start.php dt-the7/woocommerce/loop/pagination.php dt-the7/woocommerce/myaccount/form-login.php dt-the7/woocommerce/notices/error.php dt-the7/woocommerce/notices/notice.php dt-the7/woocommerce/notices/success.php dt-the7/woocommerce/order/order-details-customer.php dt-the7/woocommerce/order/order-details.php dt-the7/woocommerce/single-product/meta.php dt-the7/woocommerce/single-product/price.php dt-the7/woocommerce/single-product/related.php dt-the7/woocommerce/single-product/up-sells.php ### Action Scheduler ### Operazione annullata: 26 Oldest: 2020-08-13 09:02:35 +0000 Newest: 2020-08-14 07:02:29 +0000 Completato: 689 Oldest: 2020-07-14 11:36:58 +0000 Newest: 2020-08-14 09:24:40 +0000 Operazione non riuscita: 19 Oldest: 2020-05-23 16:40:32 +0000 Newest: 2020-08-01 00:03:47 +0000 In attesa: 2 Oldest: 2020-08-14 12:24:15 +0000 Newest: 2020-08-14 21:24:15 +0000 ### WooCommerce Zapier ### Database Version: ? 12 Detailed Logging Enabled: No Legacy Mode Disabled: ? Yes SSL: ? Yes REST API Authentication Key(s): ? 0 Task History Record Count: ? 98 Webhook #1: Zapier #87707509 - Status: active - Trigger: order.paid - Delivery Count (Last 30 Days): 98
Thanks
Dear support, I am also facing the same issue using Stripe payment. Item fields are not showing up on Order after the upgrade.
Hey there again @leobughi
It looks like you are using 2 plugins to do this, one is PayPal Checkout, and the other Stripe.
It sounds like they are related, and it’s a JavaScript error. This kind of problem is usually caused by either a conflict with your theme or with another plugin.
?
The best way to determine this is to:- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
If this does not help, please open a forum request for those plugins in the forums for the plugins themselves.
https://www.ads-software.com/support/plugin/woocommerce-gateway-paypal-express-checkout/
https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/
@squallhajime please open your own request in the Stripe plugin support forum.
Hi
Thanks for your help everybody. I deactivated all the plugins and switched to twenty-something theme. Then I reactivated the plugins one by one. The issue was caused by an old release of Eventer, a plugin that I haven’t updated for a while. As soon as I updated it the error in Woocommerce was gone and everything was just fine.
Thanks again!
- The topic ‘Payments fields don’t show up’ is closed to new replies.