Payments not confirming

  • blueblue5

    (@blueblue5)


    1 week ago

    It is quite common that when customers use this plugin, the payment status stays in “pending payment” status until eventually cancelling (on our backend side – wordpress).

    On the customers end, it just keeps counting down on the “awaiting payment” page, and never updates to completed, even though the payment has been sent from their wallet, and received in ours. Is this an issue that other people are experiencing or something we are doing wrong?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author edward_plainview

    (@edward_plainview)

    Payments not being found is usually due to the customers not paying exactly the amount requested, for some reason or other.

    MCC uses exact amounts to differentiate between customers.

    To avoid having to expect exact amounts, use an HD wallet and allow for a payment tolerance %.

    Thread Starter blueblue5

    (@blueblue5)

    @edward_plainview makes sense, thank you!

    When adding my Xpub, do i enter both my wallet address under basic settings, as well as the xpub in the “HD wallet settings” section?

    For “Wallet Index”, do you suggest i set it to 0 to start?

    Plugin Author edward_plainview

    (@edward_plainview)

    You can add your wallet address, but it will be overwritten after each increase of the xpub.

    And we suggest 0 to start, and change the gap length in your wallet to skip over the non-payments, so it detects all the payments in the end.

    We’ve had too many people email us, angry, that they can’t see the money in their wallets only to find out about gap lengths afterwards.

Viewing 3 replies - 1 through 3 (of 3 total)
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