Payments not receive
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Hi there,
Due to the recently restored website, we believe some functionality of Woocomerce payments are disabled, we have not received any payments from our customers from 11/24/2021 until now, even though there are more than 300 orders on hold now. We need your help to fix it as soon as possible.
Here are some screenshots: https://ibb.co/C5CXDkW, https://ibb.co/qDJ7gGK
System report:### WordPress Environment ### WordPress address (URL): https://www.boironusa.com Site address (URL): https://www.boironusa.com WC Version: 5.9.0 REST API Version: ? 5.9.0 WC Blocks Version: ? 6.1.0 Action Scheduler Version: ? 3.3.0 WC Admin Version: ? 2.8.0 Log Directory Writable: ? WP Version: 5.8.2 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.27 PHP Post Max Size: 5 GB PHP Time Limit: 5000 PHP Max Input Vars: 1000 cURL Version: 7.58.0 OpenSSL/1.1.1 SUHOSIN Installed: – MySQL Version: 5.7.29-log Max Upload Size: 5 GB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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+ Index: 0.02MB + Engine InnoDB __wp_wps_uri: Data: 0.02MB + Index: 0.02MB + Engine InnoDB __wp_wps_user_agent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB __wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB __wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB __wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB __wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB __wp_yoast_indexable: Data: 29.56MB + Index: 25.61MB + Engine InnoDB __wp_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.08MB + Engine InnoDB __wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB __wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB __wp_yoast_seo_links: Data: 0.44MB + Index: 0.41MB + Engine InnoDB __wp_yoast_seo_meta: Data: 0.11MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### acf-field: 126 acf-field-group: 39 attachment: 9095 audio: 91 aw_workflow: 1 cookielawinfo: 6 custom_css: 1 elementor_library: 1 faq: 23 follow_up_email: 5 is_search_form: 1 job_listing: 16 nav_menu_item: 73 oembed_cache: 102 omapi: 28 page: 128 post: 535 product: 487 product_variation: 1778 revision: 3677 shop_coupon: 203 shop_order: 45272 shop_order_refund: 318 wc_order_status: 10 wpcf7_contact_form: 6 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (44) ### Advanced Coupons for WooCommerce Free: by Rymera Web Co – 3.0.1 Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 3.0.2 Advanced Woocommerce Product Gallery Slider: by UnikInfotech – 1.0.0 Akismet Anti-Spam: by Automattic – 4.2.1 All in One SEO Pro: by All in One SEO Team – 4.1.5.2 AutomateWoo: by WooCommerce – 5.5.5 Classic Widgets: by WordPress Contributors – 0.2 GDPR Cookie Consent: by WebToffee – 2.0.6 Google Tag Manager for WordPress: by Thomas Geiger – 1.13.1 Pixel Cat Lite: by Fatcat Apps – 2.6.4 Flo Forms: by Flothemes – 1.0.40 Header and Footer Scripts: by Digital Liberation – 2.2.1 Health Check & Troubleshooting: by The www.ads-software.com community – 1.4.5 HTML Page Sitemap: by – 1.3.3 Insert Headers and Footers: by WPBeginner – 1.6.0 Integration for BazaarVoice: by Miriam Goldman – 1.0.2 Jetpack: by Automattic – 10.3 OptinMonster: by OptinMonster Team – 2.6.8 Order / Coupon / Subscription Export Import Plugin for WooCommerce: by WebToffee – 2.4.9 Plugin Detective - Troubleshooting: by N Squared – 1.1.9 Product/Review CSV Import Export: by WebToffee – 3.8.3 Really Simple SSL pro: by Really Simple Plugins – 5.1.0 Really Simple SSL: by Really Simple Plugins – 5.2.0 reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.24 Redirection: by John Godley – 5.1.3 ShareThis Share Buttons: by ShareThis – 1.5.4 String Locator: by Clorith – 2.4.2 Unbounce Landing Pages: by Unbounce – 1.0.47 Unconfirmed: by Boone B Gorges – 1.3.5 W3 Total Cache: by BoldGrid – 2.1.9 Payment Plugins Braintree For WooCommerce: by Payment Plugins [email protected] – 3.2.30 WooCommerce AvaTax: by SkyVerge – 1.14.0 WooCommerce Checkout Field Editor: by WooCommerce – 1.7.0 Follow-Up Emails: by WooCommerce – 4.9.16 WooCommerce Order Status Manager: by SkyVerge – 1.13.3 WooCommerce Google Product Feed: by Ademti Software Ltd. – 10.2.1 WooCommerce Product Search: by itthinx – 4.2.0 (update to version 4.2.1 is available) WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.18.0 WooCommerce Shipment Tracking: by WooCommerce – 1.6.29 WooCommerce - ShipStation Integration: by WooCommerce – 4.1.46 (update to version 4.1.48 is available) WooCommerce: by Automattic – 5.9.0 WP Job Manager: by Automattic – 1.35.2 Mail logging - WP Mail Catcher: by James Ward – 1.5.4 WP Mail SMTP: by WPForms – 3.2.1 ### Inactive Plugins (4) ### Product Gallery Slider for WooCommerce: by FME Addons – 1.0.2 WooCommerce Google Analytics Integration: by WooCommerce – 1.5.4 WooCommerce Pixel Manager: by woopt – 1.11.7 WP Super Cache: by Automattic – 1.7.4 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (2) ### Advanced Custom Fields PRO: by – Health Check Troubleshooting Mode: by – 1.7.2 ### Settings ### API Enabled: ? Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? ### WC Pages ### Shop base: #114 - /shop/ Cart: #115 - /cart/ Checkout: #116 - /checkout/ My account: #117 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: boiron Version: 1.0.0 Author URL: https://www.bluefountainmedia.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: boiron/woocommerce/archive-product.php boiron/woocommerce/auth/footer.php boiron/woocommerce/auth/form-grant-access.php boiron/woocommerce/auth/form-login.php boiron/woocommerce/auth/header.php boiron/woocommerce/cart/cart-empty.php boiron/woocommerce/cart/cart-item-data.php boiron/woocommerce/cart/cart-shipping.php boiron/woocommerce/cart/cart-totals.php boiron/woocommerce/cart/cart.php boiron/woocommerce/cart/cross-sells.php boiron/woocommerce/cart/mini-cart.php boiron/woocommerce/cart/proceed-to-checkout-button.php boiron/woocommerce/cart/shipping-calculator.php boiron/woocommerce/checkout/cart-errors.php boiron/woocommerce/checkout/form-billing.php boiron/woocommerce/checkout/form-checkout.php boiron/woocommerce/checkout/form-coupon.php boiron/woocommerce/checkout/form-login.php boiron/woocommerce/checkout/form-pay.php boiron/woocommerce/checkout/form-shipping.php boiron/woocommerce/checkout/order-receipt.php boiron/woocommerce/checkout/payment-method.php boiron/woocommerce/checkout/payment.php boiron/woocommerce/checkout/review-order.php boiron/woocommerce/checkout/terms.php boiron/woocommerce/checkout/thankyou.php boiron/woocommerce/content-product.php boiron/woocommerce/content-single-product.php boiron/woocommerce/content-widget-price-filter.php boiron/woocommerce/content-widget-product.php boiron/woocommerce/content-widget-reviews.php boiron/woocommerce/emails/admin-cancelled-order.php boiron/woocommerce/emails/admin-failed-order.php boiron/woocommerce/emails/admin-new-order.php boiron/woocommerce/emails/customer-completed-order.php boiron/woocommerce/emails/customer-invoice.php boiron/woocommerce/emails/customer-new-account.php boiron/woocommerce/emails/customer-note.php boiron/woocommerce/emails/customer-on-hold-order.php boiron/woocommerce/emails/customer-processing-order.php boiron/woocommerce/emails/customer-refunded-order.php boiron/woocommerce/emails/customer-reset-password.php boiron/woocommerce/emails/email-addresses.php boiron/woocommerce/emails/email-customer-details.php boiron/woocommerce/emails/email-downloads.php boiron/woocommerce/emails/email-footer.php boiron/woocommerce/emails/email-header.php boiron/woocommerce/emails/email-order-details.php boiron/woocommerce/emails/email-order-items.php boiron/woocommerce/emails/email-styles.php boiron/woocommerce/emails/plain/admin-cancelled-order.php boiron/woocommerce/emails/plain/admin-failed-order.php boiron/woocommerce/emails/plain/admin-new-order.php boiron/woocommerce/emails/plain/customer-completed-order.php boiron/woocommerce/emails/plain/customer-invoice.php boiron/woocommerce/emails/plain/customer-new-account.php boiron/woocommerce/emails/plain/customer-note.php boiron/woocommerce/emails/plain/customer-on-hold-order.php boiron/woocommerce/emails/plain/customer-processing-order.php boiron/woocommerce/emails/plain/customer-refunded-order.php boiron/woocommerce/emails/plain/customer-reset-password.php boiron/woocommerce/emails/plain/email-addresses.php boiron/woocommerce/emails/plain/email-customer-details.php boiron/woocommerce/emails/plain/email-downloads.php boiron/woocommerce/emails/plain/email-order-details.php boiron/woocommerce/emails/plain/email-order-items.php boiron/woocommerce/global/breadcrumb.php boiron/woocommerce/global/form-login.php boiron/woocommerce/global/quantity-input.php boiron/woocommerce/global/sidebar.php boiron/woocommerce/global/wrapper-end.php boiron/woocommerce/global/wrapper-start.php boiron/woocommerce/loop/add-to-cart.php boiron/woocommerce/loop/loop-end.php boiron/woocommerce/loop/loop-start.php boiron/woocommerce/loop/no-products-found.php boiron/woocommerce/loop/orderby.php boiron/woocommerce/loop/pagination.php boiron/woocommerce/loop/price.php boiron/woocommerce/loop/rating.php boiron/woocommerce/loop/result-count.php boiron/woocommerce/loop/sale-flash.php boiron/woocommerce/myaccount/dashboard.php boiron/woocommerce/myaccount/downloads.php boiron/woocommerce/myaccount/form-add-payment-method.php boiron/woocommerce/myaccount/form-edit-account.php boiron/woocommerce/myaccount/form-edit-address.php boiron/woocommerce/myaccount/form-login.php boiron/woocommerce/myaccount/form-lost-password.php boiron/woocommerce/myaccount/form-reset-password.php boiron/woocommerce/myaccount/lost-password-confirmation.php boiron/woocommerce/myaccount/my-account.php boiron/woocommerce/myaccount/my-address.php boiron/woocommerce/myaccount/my-downloads.php boiron/woocommerce/myaccount/my-orders.php boiron/woocommerce/myaccount/navigation.php boiron/woocommerce/myaccount/orders.php boiron/woocommerce/myaccount/payment-methods.php boiron/woocommerce/myaccount/view-order.php boiron/woocommerce/notices/error.php boiron/woocommerce/notices/notice.php boiron/woocommerce/notices/success.php boiron/woocommerce/order/form-tracking.php boiron/woocommerce/order/order-again.php boiron/woocommerce/order/order-details-customer.php boiron/woocommerce/order/order-details-item.php boiron/woocommerce/order/order-details.php boiron/woocommerce/order/order-downloads.php boiron/woocommerce/order/tracking.php boiron/woocommerce/product-searchform.php boiron/woocommerce/single-product/add-to-cart/external.php boiron/woocommerce/single-product/add-to-cart/grouped.php boiron/woocommerce/single-product/add-to-cart/simple.php boiron/woocommerce/single-product/add-to-cart/variable.php boiron/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php boiron/woocommerce/single-product/add-to-cart/variation.php boiron/woocommerce/single-product/meta.php boiron/woocommerce/single-product/photoswipe.php boiron/woocommerce/single-product/price.php boiron/woocommerce/single-product/product-attributes.php boiron/woocommerce/single-product/product-image.php boiron/woocommerce/single-product/product-thumbnails.php boiron/woocommerce/single-product/rating.php boiron/woocommerce/single-product/related.php boiron/woocommerce/single-product/review-meta.php boiron/woocommerce/single-product/review-rating.php boiron/woocommerce/single-product/review.php boiron/woocommerce/single-product/sale-flash.php boiron/woocommerce/single-product/share.php boiron/woocommerce/single-product/short-description.php boiron/woocommerce/single-product/stock.php boiron/woocommerce/single-product/tabs/additional-information.php boiron/woocommerce/single-product/tabs/description.php boiron/woocommerce/single-product/tabs/tabs.php boiron/woocommerce/single-product/title.php boiron/woocommerce/single-product/up-sells.php boiron/woocommerce/single-product-reviews.php boiron/woocommerce/single-product.php boiron/woocommerce/content-product_cat.php boiron/woocommerce/taxonomy-product_cat.php boiron/woocommerce/taxonomy-product_tag.php ### WooCommerce Google Product Feed feeds ### google: Google merchant centre product feed ??Type: google ??Category filter: - ??Categories: - ### WooCommerce Google Product Feed options ### Include variations in feed: Enabled Send "item group ID": Enabled Expanded schema markup: - Debug key: 05ba1473-ccdf-4089-8815-fd515894ba1f ### WooCommerce Google Product Feed fields ### Title: Pre-populates from product product_title. Product description: Main product description (full preferred) plus variation description Brand: Defaults to "Boiron". Manufacturer Part Number (MPN): Pre-populates from product sku. Product Type: Pre-populates from product_cat taxonomy. Google Product Category: Global Trade Item Number (GTIN): Pre-populates from product sku. Size: Pre-populates from pa_size taxonomy. Availability (in stock products): Defaults to "in stock". Availability (backordered products): Defaults to "in stock". Availability (out of stock products): Defaults to "out of stock". ### Action Scheduler ### Complete: 19,886 Oldest: 2021-11-01 09:34:44 -0400 Newest: 2021-11-29 08:35:45 -0500 Failed: 4 Oldest: 2020-09-28 11:58:32 -0400 Newest: 2021-09-03 11:41:25 -0400 Pending: 7 Oldest: 2021-11-29 08:41:46 -0500 Newest: 2021-12-01 16:11:09 -0500 ### Status report information ### Generated at: 2021-11-29 08:41:09 -05:00
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