PAYMENTS RECEIVED BUT ORDERS ARE EMPTY
-
I have received some randon orders with no user inforntation, this orders were actually paid but no information was stored in woocommerce, thus I caanot send the product to the customer. I have some of this kind or empty orders. I checked in the payment gateway report and no user information were sent either
Attached is a screnshot.
https://snipboard.io/jDdQRf.jpg
The page I need help with: [log in to see the link]
-
Hello sorry for the latency.
- Were all orders with this issue paid for with Mercado Pago? – yes all orders were paid with Mercado Pago
- Have you had any orders after that? If so, were they correct? – Yes Before and after we have had correct orders
This a screenshot of the snippets: https://snipboard.io/qJseNG.jpg
I am using the block checkout
We have not been able to replicate de issue, we have satging copy of our store to test but we have not been able to replicate it
No, since it is a productive site with thousands of orders we have not made any changes
As an example we have an interesting case:
A customer sent us a screenshot of the order confirmation she received after completing checkout. Her order apperas blank in woocommerce but somehow she received this email,. therfore her address was stored somewhere!Is there any part or wordpress where we can find this order information besides the Orders section of Woocommerce?? Now we have plenty of blank orders stacking up.
Below are screenchots of the case:
the cutomers received email: https://snipboard.io/kjUKpe.jpg
The woocommerce order: https://snipboard.io/ciz8ha.jpg
In addition: we have guest checkout enabled
Hello thanks for your reply.
I have done as you adviced and noticed that after filtering, the processed orders with no data or shipping data missing are quite a few, around 20. Though the mercado pago reports show they have a lot more blank orders. I guess that is also a Mercado pago plugin problem
All orders in our store are payed using Mercado Pago.
Update: While comparin Mercado pago reports, we found that a specific customer bought 4 products. This orders were 2 units of 2 different items (total 4). We have use a plugin to restrict each cart to one item That is why they had to be 4 orders. But we found out that the mercado pago report shows only 2 order numbres, each with 2 payments approved, instead of 4 orders and 4 payments.
How come we have to payments reference linked to the same order?? and how can we prevent this from happening again. We did not know this happened until customer contacted us sayin she had received inly 2 orders instead of 4
- You must be logged in to reply to this topic.
