Payments went through in Stripe but pending in Woocommerce

  • Resolved jasdsadd

    (@jasdsadd)


    4 years, 1 month ago

    Dear Support Team,

    today we are facing an issue with a customer who tried to pay two times with credit card and then switched to PayPal so he could finally successfully complete his purchase.

    We are facing two problems now:

    1. All three tries (2 declined and one successful) appeared in Stripe while the third try was done with PayPal (where it also showed up). The last try shouldn’t have appeared here.
    2. All three tries show up as successful in Stripe while the first two should have been marked as failed.

    Can you please assist me on this?

    Best regards

Viewing 1 replies (of 1 total)
  • Plugin Support Jess – a11n

    (@jlundie)

    Hi @jasdsadd,

    This is definitely unusual, and doesn’t sound like something we’d expect to see with a declined card.

    We’d like to take a look at this order more closely on your site. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread in your ticket. We look forward to hearing from you on this!

Viewing 1 replies (of 1 total)
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