Payouts: Disabled

Hi @seobeto

Thanks for providing the details.

Payments / payments for this account may be disabled until missing business information is updated.

First please make sure that your WordPress, WooCommerce, Stripe and your browser are up to date.

Next, please go to Dashboard → WooCommerce → Settings → Payments → Stripe → Settings → Account details , then click the Update Now button.

Link to image: https://snipboard.io/5Nvkcf.jpg

You would expect it to take you to: https://dashboard.stripe.com/account

Check the Account settings and verify if not done already.

Link to image: https://snipboard.io/zxsAXg.jpg

Fill up the Public business information and Save.

Link to image: https://snipboard.io/tidSzU.jpg

If this doesn’t resolve the issue then please let us know which browser are you using, because a similar issue was reported with Chrome recently.

Thanks

Thanks for your quick response,

Indeed I am using Chrome, I have also opened the site with Firefox and the same problem results.

The similar problem that you refer to from Github is not related to mine, since that button does lead to the correct section to update the information.

All the account information is complete and correct, in fact if it were not the case the /es folder of my site would not read everything correctly, it is only in the main domain and in the /pt folder that this problem occurs.

Below I attach the images:

Main domain: https://snipboard.io/aCTLpS.jpg
Directory /en: https://snipboard.io/ozG35J.jpg
Directory /pt: https://snipboard.io/9lxBPX.jpg

I stay tuned to know what else I should do

Thanks a lot

I have also disabled all the other plugins to rule out any incompatibility but everything remains the same.

@seobeto

Can you deactivate the plugin on all the subsites then network-activate the plugin from the main site? See a guide here: https://www.wpbeginner.com/beginners-guide/should-you-network-activate-all-plugins-on-wordpress-multisite/

@oaoyadeyi

This does not make sense for this plugin since each domain has a different webhook, also I have read some support articles right here and they suggest an individual configuration for each site, but anyway I will try and let you know.

@oaoyadeyi

I have already tried what you mention but the problem persists

Maybe @margaretwporg has another suggestion

@seobeto

For better assistance, please share your WooCommerce error logs and System Status on this thread so we can take a look at your configuration and check the issue further:

System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

@oaoyadeyi

Status

• This reply was modified 2 years, 10 months ago by Alberto Olguin.

@oaoyadeyi

Logs:

• This reply was modified 2 years, 10 months ago by Alberto Olguin.

@oaoyadeyi

I have deleted the messages that I had shared, I do not think it is safe to share such data in a public way by this means

Hi @seobeto ,

Thank you for sending over the log information. This error is related to Elementor.

I did some research into the Stripe error you’re seeing. This error is being tracked in this report: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2175

Could you confirm if your site is still processing payments correctly? If you are, you can safely ignore this error for now.

Our developers are working on a fix for this issue at the moment. We don’t have an ETA yet, so I’d recommend keeping an eye out for any updates in the report.

Feel free to get back to us in case you have any additional questions!

Hi @thup90 ,

this error is not from Elementor, as I have already disabled it to check.

I cannot ignore this error as long as payments are not processed on the site.

Now, I have stopped seeing that error by creating a new secret key for each url, but the site still does not process payments.

Regarding the topic that Github shares, I have verified and the global payment methods are active and no information is missing.

The error that appears on the final screen when entering all the payment data is:

The card was declined

We have already tried from different devices and cards

At this point I think Woo are just trying to guess where the error is, will it work to return the plugin to some previous version where do not present this error?

Thanks a lot

Hi @seobeto!

I understand your concerns about sharing your system status and logs through this means.

With that in mind, to further check into your case, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
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Please include a link to this forum thread to keep track of what has been done.
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We will be able to help you further there.

Cheers!

@judagutor

I have already created my account and apparently they also had an error in their form since it did not allow me to send the ticket