Payouts: Disabled

  • Resolved lalitosfera

    (@lalitosfera)


    2 years, 10 months ago

    I’m trying to connect Stripe to Woocommerce but in the “Account details” from the WordPress dashboard I get this error:

    Payouts:Disabled
    Payments/payouts may be disabled for this account until missing business information is updated

    I already reached Stripe’s customer service and they said everything is correct in their side.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @lalitosfera,

    In order for us to get a better understanding of your setup, could you please share a copy of your site’s System Status?

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thanks!

    Thread Starter lalitosfera

    (@lalitosfera)

    Hi @rainfallnixfig !

    Here it is: 

    
### WordPress Environment ###

WordPress address (URL): https://www.manosdetodos.com
Site address (URL): https://www.manosdetodos.com
WC Version: 6.1.0
REST API Version: ? 6.1.0
WC Blocks Version: ? 6.5.1
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.0.3
Log Directory Writable: ?
WP Version: 5.8.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.27
PHP Post Max Size: 128 MB
PHP Time Limit: 90
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.33-log-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.1.0
WC Database Prefix: wp_
Tama?o total de la base de datos: 4.66MB
Tama?o de los datos de la base de datos: 4.30MB
Tama?o del índice de la base de datos: 0.36MB
wp_woocommerce_sessions: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_api_keys: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_attribute_taxonomies: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_downloadable_product_permissions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_order_items: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_order_itemmeta: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp_woocommerce_tax_rates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_tax_rate_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_shipping_zones: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_shipping_zone_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_shipping_zone_methods: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_payment_tokens: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_payment_tokenmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_actionscheduler_actions: Datos: 0.04MB + índice: 0.04MB + Motor MyISAM
wp_actionscheduler_claims: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_actionscheduler_groups: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_actionscheduler_logs: Datos: 0.03MB + índice: 0.02MB + Motor MyISAM
wp_commentmeta: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_comments: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp_links: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_options: Datos: 2.94MB + índice: 0.06MB + Motor MyISAM
wp_postmeta: Datos: 0.74MB + índice: 0.08MB + Motor MyISAM
wp_posts: Datos: 0.45MB + índice: 0.03MB + Motor MyISAM
wp_snippets: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_termmeta: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_terms: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_term_relationships: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_term_taxonomy: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_usermeta: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp_users: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_wc_admin_notes: Datos: 0.03MB + índice: 0.00MB + Motor MyISAM
wp_wc_admin_note_actions: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp_wc_category_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_customer_lookup: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_wc_download_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_order_coupon_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_order_product_lookup: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_wc_order_stats: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_wc_order_tax_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_product_meta_lookup: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_wc_rate_limits: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_reserved_stock: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_tax_rate_classes: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_wc_webhooks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wpmailsmtp_debug_events: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpmailsmtp_tasks_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM

### Post Type Counts ###

attachment: 12
custom_css: 1
customize_changeset: 11
elementor_library: 1
nav_menu_item: 13
page: 15
post: 3
postman_sent_mail: 51
product: 4
product_variation: 12
revision: 72

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (7) ###

Code Snippets: por Code Snippets Pro – 2.14.3
Post SMTP: por Yehuda Hassine – 2.0.23
Side Cart WooCommerce: por XootiX – 2.1
Simple Social Icons: por StudioPress – 3.0.2
WooCommerce Stripe Gateway: por WooCommerce – 6.0.0
WooCommerce PayPal Payments: por WooCommerce – 1.6.4
WooCommerce: por Automattic – 6.1.0

### Inactive Plugins (1) ###

Akismet Anti-Spam: por Automattic – 4.2.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: MXN ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base de la tienda: #21 - /?page_id=21
Carrito: #22 - /?page_id=22
Finalizar compra: #23 - /?page_id=23
Mi cuenta: #24 - /?page_id=24
Términos y condiciones: #26 - /?page_id=26

### Theme ###

Name: Storefront
Version: 3.9.1
Author URL: https://woocommerce.com/
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Overrides: La  version - de storefront/woocommerce/emails/customer-completed-order.php está obsoleta. La versión del núcleo es la 3.7.0
La  version - de storefront/woocommerce/emails/customer-on-hold-order.php está obsoleta. La versión del núcleo es la 3.7.0
La  version - de storefront/woocommerce/emails/customer-processing-order.php está obsoleta. La versión del núcleo es la 3.7.0
La  version - de storefront/woocommerce/emails/customer-refunded-order.php está obsoleta. La versión del núcleo es la 3.7.0

Outdated Templates: ?
					
					
						Aprende cómo actualizar

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: MX
WooCommerce currency supported: ?
PayPal card processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Action Scheduler ###

Completo: 149
Oldest: 2022-01-13 01:21:51 +0000
Newest: 2022-01-17 21:55:14 +0000

Pendiente: 1
Oldest: 2022-01-24 16:51:33 +0000
Newest: 2022-01-24 16:51:33 +0000

### Status report information ###

Generated at: 2022-01-17 22:59:14 +00:00
    Mirko P.

    (@rainfallnixfig)

    Hi @lalitosfera,

    Thanks a lot for sending over your system status.

    It sounds like the issue is directly related to the WooCommerce Stripe Payment Gateway plugin.

    Therefore, I would like to ask you to contact us via this support forum:

    https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/

    Please note that this particular forum is for questions that are directly related to the features and functionality of the WooCommerce core plugin.

    Cheers.

    Thread Starter lalitosfera

    (@lalitosfera)

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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