PayPal and Credit/Debit Buttons Stopped Working

Our website is experiencing the same issue too, which seems to have been echoed a few times on this support forum by various users as well as yourself.

I can’t seem to replicate the issue myself but I will test further using different browsers/settings shortly and report back. However, courtesy of customer reports it seems that the symptoms include (though there may be more):

• a customer enters their card details, click to pay and nothing happens (or the form is cleared)
• or that clicking the Pay with Debit/Credit Card button doesn’t do anything at all (the card details form never gets shown)

Logging is enabled but there is no resulting log entry to correspond with any of the customer reports.

The issue only seems to occur with the credit/debit option and not for all users, however, it must be a substantial amount as there have been regular reports for the past two weeks.

I’ve switched between both the current plugin and this one: https://www.ads-software.com/plugins/woocommerce-paypal-payments/

Both are having very similar issues and again only within the last few weeks (likely in a recent update).

My guess is that this is an issue with the frontend and the order never even attempts to reach PayPal as I’ve talked to MTS and there seem to be no correlating orders or errors on their end.

PayPal’s “Smart Buttons” (a common theme between both these plugins), a JS error or maybe something browser-related – hence no error in the log file. However, I am just reaching at this point as cannot figure out what is going, especially since I can’t replicate it myself and have very limited customer reports to go on.

I will pass on any more information as I get more reports but if the plugin support team have any suggestions it would be greatly appreciated.

Hi @shahank !

I couldn’t reproduce the issue on neither of the three sites you shared. If you are still experiencing this issue, could you please let me know what browser are you using? I tested with Chrome.

Also, could you please share a copy of one of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

• This reply was modified 3 years, 7 months ago by Gui A. a11n.

Hi @torlock .

Thanks for sharing your thoughts. It’s unlikely that this is an issue from a recent update as the latest update for WooCommerce PayPal Checkout Payment Gateway is from November 2020.

If you are able to reproduce this issue after testing this further, please open a new thread and we’ll be happy to investigate your case separately too.

Thanks for the reply @guicmazeredo.

Sorry I should have clarified, I meant a WP Core or Woo update that introduced some breaking changes. This is just a theory of course but the sudden, recent occurrence makes it feel a likely culprit.

But yes I will start a new thread once I manage to reproduce and I’ll include some more specific information on the site, plugins, environment etc.

Hi, my issue is resolved, it was an issue on PayPal’s side. They were apparently doing an update and some of there services were down. Thanks again

Hi @shahank –

Thanks for the update here! I’m glad to hear that you were able to resolve this.

@torlock – I’m going to close out this thread, but if you happen to be able to reproduce this at all, then please feel free to open a new thread. Perhaps the issue you were running into was also on PayPal’s end, however?

Thanks!