PayPal button delay in cart page

  • Resolved Tad

    (@tatifox)


    6 years, 1 month ago

    Greetings,

    PayPal button in the cart page loads after 5-7 seconds delay even when page already finished loading, this is the plugin issue, because I tried all other plugins disabled and different themes, no any type of caching but still same issue from beginning never fixed in any updates that you have released.

    Is there anyway to show the paypal button immediately after user goes to cart page, sometimes customers just click on continue to checkout button and they never see paypal button in the cart page.

    Also is there anyway that when they logged in into their PayPal account in cart page and then completed the form in PayPal site and redirected back to our site checkout page the checkout page fields will be auto filled automatically based o the entries in the PayPal website fields, like full name, full address, phone number etc..

    We use this plugin for our 5 brands, different websites, we really need this to be fixed and implemented.

    Hope You Care.

    Regards

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi @tatifox,

    Regarding the issue with a slow loading PayPal button on cart page, could you please provide the URL to your site? Also, what version of WooCommerce and Braintree are you on? Have you tested with switching theme to Storefront?

    Regarding pre-filling the checkout fields when redirected to PayPal, then to Checkout page, this should happen by default: https://docs.woocommerce.com/document/woocommerce-gateway-paypal-powered-by-braintree/#section-29

    I’d recommend checking to see if this might be a theme or plugin conflict issue by deactivating all plugins except for WooCommerce and Braintree and switch the theme to Storefront.

    If you would prefer not to do testing on your live site, first make a back up of your site, then create a staging site using this plugin WP Staging (https://www.ads-software.com/plugins/wp-staging/). This creates a copy of your live site where you can make tests without affecting your live site.

    Thanks,
    Yuki

    Thread Starter Tad

    (@tatifox)

    Yes dear I tested on 5 different live websites and also local host, tested using Storefront and wordpress native themes and also my theme. Using latest version of both plugins but the problem was always present in previous versions also, so it was like that from the beginning (a year ago when we started using braintree), we using it in 5 different websites so we really like to see improvements.

    Regarding pre-filling the checkout fields when redirected to PayPal, then to Checkout page, it only fills out first name, last name and email, not the full address and phone number, is there anyway to also fill those fields too automatically based on paypal billing/shipping info?

    As I said I tried it with ALL plugins disabled except woocommerce and braintree plugins, tried on different themes, live and local hosted websites.

    Please test it yourself dear so you will understand what I mean.

    Store is US based.

    Regards

    Thread Starter Tad

    (@tatifox)

    Also overall this plugin is really slow, take so much time to load, sometimes we (and most of your users that they don’t know) lose sales because of this plugin is not working properly, sometimes gateway is unavailable, or other random issues, are you using the latest api version and javascript code from paypal available at this moment?

    We really need to see updates that will improve speed and reliability.

    Please care and improve it, or we have to switch to stripe instead.

    Thanks

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @tatifox,

    Can you let us know which version of the PayPal Powered by Braintree Payment Gateway extension you’re running, please?

    Also, do you have any minification or caching plugins running on the site?

    Thanks,

    Thread Starter Tad

    (@tatifox)

    Hello,

    Like I said I tried all other plugins disabled and different themes even storefront, no any type of caching but still same issue from beginning never fixed in any updates that you have released.

    Please read my previous replies.

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi there @tatifox

    Please read my previous replies.

    I have and this is why I asked which version of the extension you are using.

    Thanks,

Viewing 6 replies - 1 through 6 (of 6 total)
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