• Resolved gstar

    (@gstar)


    I use WooCommerce PayPal Checkout Gateway and had buttons showing on every single product before. Now they load and then disappear. I have deleted and reinstalled, no success. I have changed theme, no success. I have deactivated all plugins except the ones for Woocommerce and WooCommerce PayPal Checkout Gateway, still no success. Any ideas?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Elvira K.

    (@treibalen)

    Hi @gstar,

    I’m sorry to hear that you’re having trouble with PayPal Checkout!

    Could you please reply back with the System Status report? It will help us determine what might be wrong with your site’s configuration. You can find it via WooCommerce > Status > Get system report > Copy for support. Once you’ve done that, you can paste it here.

    Also, please include a link to a specific product, where you can observe the issue.

    Cheers!

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    Sorry about the delay! I lost the notifications on my end.

    Thanks for sharing that system status report.

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:
    ?

    • temporarily switch your theme to Storefront
    • disable all plugins except for WooCommerce
    • repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter gstar

    (@gstar)

    @fernashes I have changed theme, no success. I have deactivated all plugins except the ones for Woocommerce and WooCommerce PayPal Checkout Gateway, still no success.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    Thanks for letting me know!

    Could you please contact us at WooCommerce.com > My Account > Tickets? You may need to create an account. Please reference this thread – we’ll likely need to take a look at your site as a next step.

Viewing 4 replies - 1 through 4 (of 4 total)
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