• Felix Patzelt

    (@blackmagichappens)


    Dear Paypal Plugin Team,

    the Paypal Buttons not working anymore and are translated. On WordPress I cant find any error. But on Paypal i can find the message:

    RESPONSE
    {
    “additional_properties”: {},
    “body”: {
    “name”: “AUTHORIZATION_ERROR”,
    “message”: “Authorization error”,
    “information_link”: “https://developer.paypal.com/webapps/developer/docs/api/#AUTHORIZATION_ERROR”,
    “details”: [
    {
    “name”: “REFUSED_MARK_REF_TXN_NOT_ENABLED”,
    “message”: “This merchant account is not permitted to create Merchant Initiated Billing Agreement”
    }

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @blackmagichappens

    Could you please let us know if this issue occurs only for specific products or for all of them?

    Bayond this, it will be helpful if you could share your current System Status Report. You can get it by navigating to the?WooCommerce / Status?section of your site. Once there, click on the?Get system report?button and then copy it by clicking on the?Copy for support?button.

    Please provide those log entries on our PrivateBin. After uploading, paste here the link, so we can review them in detail.

    I’m looking forward to hearing from you.

    Kind regards,
    Krystian

    Thread Starter Felix Patzelt

    (@blackmagichappens)

    Hello Krystian,

    it happens for all payments with your paypal plugin.

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @blackmagichappens

    Can you share a link to your system report so we can look into it further?

    Thanks in advance.

    Kind regards,
    Krystian

    Thread Starter Felix Patzelt

    (@blackmagichappens)

    I have sent that to you in your privatbin. If I post the link here, everybody has access to it

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @blackmagichappens

    Unfortunately, we don’t have internal access to PrivateBin without the link. To proceed, I recommend reaching out to us privately on Jira.

    Kind Regards,
    Krystian

    Thread Starter Felix Patzelt

    (@blackmagichappens)

    From Paypal I got this feedback:

    Check your server that processes PayPal’s instant payment notifications (IPN). IPNs sent to the following URL(s) are not received:

    https://shopXY.de/wc-api/WC_Gateway_Paypal/

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @blackmagichappens

    The suggestion from PayPal doesn’t seem relevant in this case, as our plugin doesn’t operate through IPN. Instead, it uses webhook REST APIs, so I’m not sure why they suggested checking IPNs.

    However the issue you are experiencing is likely not triggered by our plugin. However, I can confirm this by reviewing your system report.

    The error code REFUSED_MARK_REF_TXN_NOT_ENABLED typically indicates that Reference Transactions are not enabled on your merchant account. This means you’re unable to perform the specific transaction because this feature is not activated, and that is likely the cause of the problem. Additionally, the structure of the logs seems to point more towards PayPal Standard rather than PayPal Payments.

    Please share your system report, and I’ll be happy to investigate further.

    Kind Regards,

    Krystian

    Thread Starter Felix Patzelt

    (@blackmagichappens)

    Can you pls send me the link to your jira? The last time I wrote you on jira I unfortunatly received no answer

    Thread Starter Felix Patzelt

    (@blackmagichappens)

    On Stage I deactivated all other plugins except woocommerce paypal payments, woocommerce, germanized and still this error is happening

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @blackmagichappens

    Your domain in our Jira is connected to the email address tw***@c********.help, and I’ve already created a Jira issue for you.

    If you haven’t received it or if you’re using another email, please reach out to us via this link: https://paypal.inpsyde.com/docs/request-support/.

    Kind Regards,

    Krystian

Viewing 10 replies - 1 through 10 (of 10 total)
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