Paypal card processing

  • Resolved tequis

    (@tequis)


    3 years, 2 months ago

    Hi, i have a problem with WooCommerce PayPal Payments.
    Many customers try to buy by credit card but fail and get this “Error during checkout process. Please try again”
    I have a lot of failed payments in my woocommerce.

    Can you help me? Thanks so much.

    The page I need help with: [log in to see the link]

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  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @tequis,

    Apologies for the trouble with credit card payments.
    Can you reproduce the behavior on your site and if yes, does it persist when all other plugins except for WooCommerce and PayPal Payments are disabled and the default theme Storefront is active?
    We are looking into failures during the credit card checkout process and would be interested to gather more context information around your site like for example a copy of your WooCommerce system report.
    You can share it either here in the forums or privately with us from here:
    https://paypal.inpsyde.com/docs/request-support/
    If you send us a private message, then please include a link to this thread so we can keep it updated.
    Thanks!

    Kind regards,
    Niklas

    I have the same issue. Very frequent card declines. I determined it’s due to the PayPal system being extremely particular about the billing address. For instance, a customer changed his street from “lane” to “ln” and it worked. In another case “P.O. Box” was changed to “PO Box” and it went through. I’m losing sales over this issue – hopefully PayPal will adjust the system to not be this finicky.

Viewing 2 replies - 1 through 2 (of 2 total)
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