• Resolved evildoer

    (@evildoer)


    Hello…

    Searched high and low but can’t find my exact problem. Been using the cart for a few months now with no problems.

    Yesterday started getting complaints from customers having to keep updating checkout quantities.

    IE: Add 4 items. Add another item. Go back to checkout First item is back to zero. Sometimes 1st item is missing altogether. Other times items return after deletion.

    Disabled all plugins one by one. Tried multiple browsers, mac and pc.

    Dumped browser cache. Changed to twenty fifteen theme. Using Tiny Forge.

    Optimized database. If anything, the cart plugin has become MORE unstable.

    Not ready to re-install and have my client without her online store.

    Project can be viewed at:

    NorthEastCornerHerbs.com

    Thanks for your help.

    https://www.ads-software.com/plugins/wordpress-simple-paypal-shopping-cart/

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi evildoer can you enable debug mode and view the log file.

    Thank you

    Plugin Author mra13

    (@mra13)

    This looks like a caching issue. Are you using a caching plugin?

    Thread Starter evildoer

    (@evildoer)

    Hi…

    Yes I have debug mode enabled. Lots of random test. “SUCCESS” word used repeatedly. I will paste in new text box.

    I had a w3 cache disabled weeks ago. Only plugins left are WP SEO, Google Maps, Photo Gallery, basic Fonts and Facebook Likebox.

    Disabled / enabled Sucuri Security. No change.

    All installed b4 PayPal Cart and no troubles.

    Thread Starter evildoer

    (@evildoer)

    Is it safe to paste the log file here ?

    Thread Starter evildoer

    (@evildoer)

    Meant to type “Random TEXT” in item 4.

    IP addresses….items…email addresses, etc

    Thread Starter evildoer

    (@evildoer)

    Hi…

    The problem seems worse this morning.

    Decided to activate a maintenance page – redirecting to backup site.

    Holler if you need me to deactivate.

    Thanks again for your help.

    Thread Starter evildoer

    (@evildoer)

    Hello mbrsolution and mra13, et al….

    After further research regarding php session issues, I added the following code to my php.ini file:

    session.save_path = /tmp

    My quantity problem still remains.

    For what it’s worth, the only other line of code in my php.ini file is:

    disable_functions = "show_source, system, shell_exec

    I hope you can help me soon.

    Thanks again in advance.

    Thread Starter evildoer

    (@evildoer)

    Hi….

    How does one “Check if your server’s PHP config is set to allow sessions” ?

    I don’t see a php.config file.

    Thanks.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    You might have to speak to your host and or server support.

    Thread Starter evildoer

    (@evildoer)

    That’s a bummer mbrsolution….

    I was considering investing in the pro version but this plugin has become a huge, expensive headache.

    It’s a shame I have to seek help from my server host after all the time I’ve spent troubleshooting.

    And why did the cart work so well for so long ?

    Very discouraging.

    Time to look for another plugin I guess.

    Thanks for your time.

    Plugin Author mra13

    (@mra13)

    First you need to understand that this is not an issue with plugin. So there is nothing we can do to fix this for you other than to tell you where the issue is. Your server’s PHP session is not working anymore so only your hosting provider can fix something like that. Feel free to try another plugin.

    Thread Starter evildoer

    (@evildoer)

    But mra13….

    I did change the php session setting per forum suggestions.

    Still no workie.

    Has to be something simple that is being overlooked.

    We shall see what host provider has to say I guess.

    Thread Starter evildoer

    (@evildoer)

    Hi…

    In tips and tricks – are you referring to the config.php file for the site ?

    If so, what do I have to change in order to fix the sessions problems ?

    Thanks.

    Thread Starter evildoer

    (@evildoer)

    So….

    Checked cart again first thing this morning. Not working properly on multiple computers / browsers.

    Contacted hosting company. Had support person try cart. All is working fine. All is working fine for me now too.

    Long story short, explained session issue and tech person updated .htaccess file by adding this:

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    Adding plugins one by one with fingers crossed. So far so good. So many hours lost.

    Perhaps some of this info could be added to home page of this plugin so other peeps don’t lose their shirts on it BEFORE / during setup.

    Thanks for your time.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    @evildoer I am happy to hear you finally solved your issue.

    In regards to your comment…

    Long story short, explained session issue and tech person updated .htaccess file by adding this:

    That code added to your .htaccess is the standard needed for a WordPress website to function properly. If that code does not exist you will have many issues. It is set up the moment you install WordPress in your server and set up your Permalink settings.

    However I am happy that you are sharing your findings so others can follow.

    Enjoy the plugin ??

Viewing 15 replies - 1 through 15 (of 16 total)
  • The topic ‘PayPal Cart Checkout Quantity Keeps Changing’ is closed to new replies.