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Resolved Team 218
(@team-218)

3 years, 8 months ago

We are having intermittent issues of the membership process not completing. Here is what PayPal support says:

I noticed in your code you were using invalid values to disable funding, which is probably impacting your payment button.

Here is the information on how to disable funding:
https://developer.paypal.com/docs/checkout/reference/customize-sdk/#disable-funding

If you want to remove the PayPal Credit and the Pay with Debit and credit card from your checkout you need to use this:

<script src=”https://www.paypal.com/sdk/js?client-id=YOUR_CLIENT_ID&disable-funding=credit,card”></script>

You need to have your client id, make sure your web developer updates that line of code to ensure that your website does not stop working.

That will remove the two extra boxes. If you have incorrect code, the button will not function properly.

How are we able to implement this?

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Patrick – WPMU DEV Support
(@wpmudevsupport12)

3 years, 8 months ago

Hi @team-218

I hope you are doing well.

Not sure if I understood the PayPal support reply, if you are getting an issue on the checkout why you would need to disable the credit card?

I guess it is to test if any of those are affecting the checkout.

We would need to troubleshoot why the invalid values are loading at the first moment.

Could you please describe a bit more the issue that you are getting on the checkout?

Does it submit the form but the payment is not sent or it fails to submit the form?

Best Regards
Patrick Freitas

Thread Starter Team 218
(@team-218)

3 years, 8 months ago

On our form, the PayPal Checkout shows 3 buttons (confusing to the users).
PayPal Checkout
Pay Later
Debit of Credit Card

All that’s needed is the first button. You can see the form page here: https://qcph.com/join-renew/

As far as the processing issue which is intermittent, the form is completed and the user is taken to PayPal and completes the payment portion of the process and then is shown a blank screen with the spinning icon and it just hangs at that point indefinitely. The transaction is never recorded in the Forminator database and no confirmation emails are sent.

Let me know what additional information you need and if you need admin access to the website.

I appreciate your help in resolving this issue.

Chuck

Plugin Support Nithin – WPMU DEV Support
(@wpmudevsupport11)

3 years, 7 months ago

Hi @team-218 ,

On our form, the PayPal Checkout shows 3 buttons (confusing to the users).
PayPal Checkout
Pay Later
Debit of Credit Card

All that’s needed is the first button. You can see the form page here: https://qcph.com/join-renew/

I’m afraid, at the moment it isn’t possible to disable the mentioned buttons out of the box. It’ll require custom coding to disable the buttons. Our team is already looking forward to implementing this feature down the plugin’s roadmap.

However, at the moment I’m afraid there isn’t any exact ETA that I could share regarding this.

As far as the processing issue which is intermittent, the form is completed and the user is taken to PayPal and completes the payment portion of the process and then is shown a blank screen with the spinning icon and it just hangs at that point indefinitely. The transaction is never recorded in the Forminator database and no confirmation emails are sent.

Since it occurs intermittently, it’s tough to say what exactly would be causing. Seems like you have a Live payment gateway configured, so I couldn’t test the form further.

Maybe setting the Method to “Page Reload” might help regarding this, under the Behaviour tab as shown in the following screenshot:

Screenshot at 19:00:56.png

If you are aware of steps to replicate, if possible switch to Sandbox mode and enable “Debug mode” as shown in the following screenshot, which should help in giving a better idea about the issues noticed in Browser Console when running test payments.
https://balsamiq.com/support/faqs/browserconsole/#google-chrome

Please do let us know how that goes.

Kind Regards,
Nithin

Plugin Support Patrick – WPMU DEV Support
(@wpmudevsupport12)

3 years, 7 months ago

Hi @team-218

I hope you are doing well and safe!

We haven’t heard from you in a while, I’ll mark this thread as resolved.

Feel free to let us know if you have any additional question or problem.

Best Regards
Patrick Freitas

Viewing 4 replies - 1 through 4 (of 4 total)

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