PayPal Checkout ask billing information

Hi there,

But if i enabled filed gateway worked perfectly. What I need is i want to make billing address filed optional or hide. Thank You

That sounds like a job for a plugin such as: https://woocommerce.com/products/woocommerce-checkout-field-editor/ – Does that go into the right direction?

Here is a screenshot of the settings: https://d.pr/i/TcBjC1

Kind regards,

i have make fields optional by custom. if i make optional after make payment it get error 10730 (paypal error (10730): The ZIP code or postal code in your shipping address is not valid. Please double-check your shipping address and try again.)

Hey there!

Thanks for those details. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks!

### WordPress Environment ###

WordPress address (URL): https://preproductionperfumery.com
Site address (URL): https://preproductionperfumery.com
WC Version: 6.0.0
REST API Version: ? 6.0.0
WC Blocks Version: ? 6.3.3
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.9.4
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.26
PHP Post Max Size: 516 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.80.0
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: wp_
Total Database Size: 16.10MB
Database Data Size: 13.01MB
Database Index Size: 3.09MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
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### Post Type Counts ###

attachment: 370
br_product_filter: 1
custom_css: 1
customize_changeset: 22
dft_cpo: 1
flamingo_contact: 72
flamingo_inbound: 82
nav_menu_item: 12
page: 8
post: 9
product: 46
revision: 29
shop_coupon: 104
shop_order: 113
shop_order_refund: 6
wpcf7_contact_form: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

Advanced Custom Fields PRO: by Elliot Condon – 5.9.6
Akismet Anti-Spam: by Automattic – 4.2.1
Bluehost: by Bluehost – 2.8.5
Contact Form 7 Extension For Mailchimp: by Renzo Johnson – 0.5.52
Contact Form 7: by Takayuki Miyoshi – 5.5.3
Demo Import: by Colabrio – 2.2.2
Envato Market: by Envato – 2.0.6
Extra Product Options for WooCommerce: by actpro – 1.9.7
Flamingo: by Takayuki Miyoshi – 2.2.3
Smash Balloon Instagram Feed: by Smash Balloon – 2.9.8
Jetpack: by Automattic – 10.4
WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.0
Simple Custom Post Order: by Colorlib – 2.5.6
Slider Revolution: by ThemePunch – 6.4.11
Stockie Extra: by Colabrio – 1.0.7
Stockie Portfolio: by Colabrio – 1.0.0
Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.6.1.1
WOOCS - WooCommerce Currency Switcher: by realmag777 – 1.3.7.3
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WooCommerce PayPal Payments: by WooCommerce – 1.6.3
WooCommerce: by Automattic – 6.0.0
WPvivid Backup Plugin: by WPvivid Team – 0.9.66

### Inactive Plugins (10) ###

Creative Mail by Constant Contact: by Constant Contact – 1.4.8
Hello Dolly: by Matt Mullenweg – 1.7.2
Min and Max Quantity Rule For Woocommerce: by  – 1.0
One Click Demo Import: by OCDI – 3.0.2
Stockie Extra: by Colabrio – 1.0.7
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.18
WordPress Importer: by wordpressdotorg – 0.7
WPC Grouped Product for WooCommerce: by WPClever – 2.9.1
WPC Product Bundles for WooCommerce: by WPClever – 6.0.2
YITH WooCommerce Product Bundles: by YITH – 1.6.0

### Dropin Plugins (2) ###

db-error.php: db-error.php
maintenance.php: maintenance.php

### Must Use Plugins (2) ###

Endurance Page Cache: by Mike Hansen – 2.1.2
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)
woosg (woosg)
yith_bundle (yith_bundle)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: ? Page ID is set
but the page does not exist

Terms and conditions: ? Page not set

### Theme ###

Name: Stockie
Version: 1.2.2
Author URL: https://clbthemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: stockie/woocommerce/archive-product.php
stockie/woocommerce/cart/cart-empty.php
stockie/woocommerce/cart/cart-shipping.php
stockie/woocommerce/cart/cart-totals.php
stockie/woocommerce/cart/cart.php
stockie/woocommerce/cart/cross-sells.php
stockie/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0
stockie/woocommerce/cart/proceed-to-checkout-button.php
stockie/woocommerce/checkout/form-billing.php
stockie/woocommerce/checkout/form-checkout.php
stockie/woocommerce/checkout/form-coupon.php
stockie/woocommerce/checkout/form-login.php
stockie/woocommerce/checkout/form-pay.php
stockie/woocommerce/checkout/form-shipping.php
stockie/woocommerce/checkout/payment-method.php
stockie/woocommerce/checkout/payment.php
stockie/woocommerce/checkout/review-order.php
stockie/woocommerce/checkout/terms.php
stockie/woocommerce/checkout/thankyou.php
stockie/woocommerce/content-product.php
stockie/woocommerce/content-single-product.php
stockie/woocommerce/content-widget-product.php
stockie/woocommerce/global/breadcrumb.php
stockie/woocommerce/global/form-login.php
stockie/woocommerce/global/quantity-input.php
stockie/woocommerce/global/wrapper-end.php
stockie/woocommerce/global/wrapper-start.php
stockie/woocommerce/loop/add-to-cart.php
stockie/woocommerce/loop/loop-end.php
stockie/woocommerce/loop/loop-start.php
stockie/woocommerce/loop/no-products-found.php
stockie/woocommerce/loop/orderby.php
stockie/woocommerce/loop/pagination.php
stockie/woocommerce/loop/sale-flash.php
stockie/woocommerce/myaccount/dashboard.php
stockie/woocommerce/myaccount/downloads.php
stockie/woocommerce/myaccount/form-login.php
stockie/woocommerce/myaccount/form-lost-password.php
stockie/woocommerce/myaccount/form-reset-password.php
stockie/woocommerce/myaccount/my-account.php
stockie/woocommerce/myaccount/my-address.php
stockie/woocommerce/myaccount/my-orders.php
stockie/woocommerce/myaccount/navigation.php
stockie/woocommerce/myaccount/orders.php
stockie/woocommerce/myaccount/payment-methods.php
stockie/woocommerce/notices/error.php
stockie/woocommerce/notices/notice.php
stockie/woocommerce/notices/success.php
stockie/woocommerce/order/order-again.php
stockie/woocommerce/order/order-details-customer.php version 3.4.4 is out of date. The core version is 5.6.0
stockie/woocommerce/order/order-details-item.php version 3.7.0 is out of date. The core version is 5.2.0
stockie/woocommerce/order/order-details.php
stockie/woocommerce/order/order-downloads.php
stockie/woocommerce/product-searchform.php
stockie/woocommerce/single-product/add-to-cart/external.php
stockie/woocommerce/single-product/add-to-cart/grouped.php version 4.0.0 is out of date. The core version is 4.8.0
stockie/woocommerce/single-product/add-to-cart/simple.php
stockie/woocommerce/single-product/add-to-cart/variable.php
stockie/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
stockie/woocommerce/single-product/add-to-cart/variation.php
stockie/woocommerce/single-product/meta.php
stockie/woocommerce/single-product/price.php
stockie/woocommerce/single-product/product-attributes.php
stockie/woocommerce/single-product/product-image.php
stockie/woocommerce/single-product/product-thumbnails.php
stockie/woocommerce/single-product/rating.php
stockie/woocommerce/single-product/related.php
stockie/woocommerce/single-product/review-meta.php
stockie/woocommerce/single-product/review-rating.php
stockie/woocommerce/single-product/review.php
stockie/woocommerce/single-product/sale-flash.php
stockie/woocommerce/single-product/share.php
stockie/woocommerce/single-product/short-description.php
stockie/woocommerce/single-product/tabs/additional-information.php
stockie/woocommerce/single-product/tabs/description.php
stockie/woocommerce/single-product/tabs/tabs.php
stockie/woocommerce/single-product/title.php
stockie/woocommerce/single-product/up-sells.php
stockie/woocommerce/single-product-reviews.php
stockie/woocommerce/single-product.php

Outdated Templates: ?
					
					
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### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?

### Action Scheduler ###

Complete: 107
Oldest: 2021-11-22 15:08:12 -0500
Newest: 2021-12-22 00:13:29 -0500

### Status report information ###

Generated at: 2021-12-22 01:00:57 -05:00

Hi @bandara98,

The error you’re getting is coming from PayPal. Also, I see that you’re using 2 PayPal plugins:
WooCommerce PayPal Checkout Gateway
WooCommerce PayPal Payments

Can you please deactivate the first one and upgrade to PayPal Payments as explained here if you haven’t done that already.

After doing that, can you please try to reproduce the issue again?

Looking forward to hearing back from you.