PayPal checkout error

  • Resolved Erez Speiser

    (@erezspeiser)


    1 month, 4 weeks ago

    Hi,
    From time to time users complain that they are not able to subscribe with paypal and get the below error message. What could be the reason? What should I tell them to do to overcome this. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jarryd Long

    (@jarryd-long)

    Hi there, thank you for reaching out to the Paid Memberships Pro team.

    The ‘missing PROFILESTATUS’ error is typically shown when a customer creates a new PayPal account and makes payment online for the first time. Paypal requires a confirmed Paypal account for recurring payments prior to checkout, which doesn’t happen at the time of creating an account for the first time and checking out right there and then.

    I would recommend either notifying you customers that they need to have a verified, active PayPal account before checking out, or using a gateway like Stripe, if it’s available in your country, to accept payments.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter Erez Speiser

    (@erezspeiser)

    Very helpful.

    Thanks!

    Plugin Support Jarryd Long

    (@jarryd-long)

    My pleasure, I’m so glad to hear this has helped. Feel free to reach out if there’s anything else we can assist you with.

    If you’re enjoying Paid Memberships Pro, would you mind rating it 5-stars to help spread the word? https://www.ads-software.com/support/plugin/paid-memberships-pro/reviews/

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

Viewing 3 replies - 1 through 3 (of 3 total)
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