• Resolved AntPayne

    (@antpayne)


    Hi Guys, apologies if this is in wrong place. We have implemented PayPal Commerce having used PayPal Pro for years without issues. Since implementing PayPal Commerce, we are seeing a lot of customers errors when trying to checkout using cards. It seems ok when using PayPal as a payment. We are using PayPal Commerce for both card payments & PayPal checkouts.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @antpayne,

    Thanks for reaching out.

    Can you share a screenshot of one of those errors so we can take a look? I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

    Could you also share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Cheers.

    Thread Starter AntPayne

    (@antpayne)

    Hi, thank you for replying and apologies for the delay. Here’s the report. We have only had issues since updating to latest version of Woo Commerce if that helps.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.lovemygifts.co.uk
    Site address (URL): https://www.lovemygifts.co.uk
    WC Version: 6.8.0
    REST API Version: ? 6.8.0
    WC Blocks Version: ? 8.0.0
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0.1
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.30
    PHP Post Max Size: 200 MB
    PHP Time Limit: 10000
    PHP Max Input Vars: 10000
    cURL Version: 7.84.0
    OpenSSL/1.1.1q
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.39-log
    Max Upload Size: 200 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.8.0
    WC Database Prefix: wp_
    Total Database Size: 3885.73MB
    Database Data Size: 2196.21MB
    Database Index Size: 1689.52MB
    wp_woocommerce_sessions: Data: 4.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 36.58MB + Index: 16.55MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 247.81MB + Index: 216.55MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    lmg_suppliers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 15.55MB + Index: 19.58MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 1.14MB + Index: 0.13MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 9.52MB + Index: 6.95MB + Engine InnoDB
    wp_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_cartflows_ca_cart_abandonment: Data: 3.47MB + Index: 0.08MB + Engine InnoDB
    wp_cartflows_ca_email_history: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
    wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_commentmeta: Data: 6.52MB + Index: 6.03MB + Engine InnoDB
    wp_commentmeta_backup: Data: 1.52MB + Index: 2.02MB + Engine InnoDB
    wp_comments: Data: 122.66MB + Index: 94.33MB + Engine InnoDB
    wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts: Data: 5.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailchimp_jobs: Data: 30.02MB + Index: 0.00MB + Engine InnoDB
    wp_nf_objectmeta: Data: 0.52MB + Index: 0.00MB + Engine InnoDB
    wp_nf_objects: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    wp_nf_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ninja_forms: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    wp_ninja_forms_fav_fields: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_ninja_forms_fields: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 29.48MB + Index: 9.20MB + Engine InnoDB
    wp_options_backup: Data: 13.52MB + Index: 0.44MB + Engine InnoDB
    wp_postmeta: Data: 1169.00MB + Index: 870.00MB + Engine InnoDB
    wp_postmeta_backup: Data: 80.63MB + Index: 91.25MB + Engine InnoDB
    wp_posts: Data: 91.63MB + Index: 51.20MB + Engine InnoDB
    wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_relevanssi: Data: 64.63MB + Index: 88.98MB + Engine InnoDB
    wp_relevanssi_log: Data: 52.58MB + Index: 34.08MB + Engine InnoDB
    wp_relevanssi_stopwords: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_reorder_post_rel: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
    wp_terms: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    wp_term_relationships: Data: 6.52MB + Index: 6.52MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
    wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_usermeta: Data: 129.67MB + Index: 138.41MB + Engine InnoDB
    wp_usermeta_backup: Data: 4.52MB + Index: 6.03MB + Engine InnoDB
    wp_users: Data: 11.52MB + Index: 11.55MB + Engine InnoDB
    wp_wcch_page_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_gpf_render_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_points_rewards_user_points: Data: 2.52MB + Index: 4.03MB + Engine InnoDB
    wp_wc_points_rewards_user_points_log: Data: 3.52MB + Index: 4.55MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 7.55MB + Index: 6.55MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 1.52MB + Index: 1.56MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfConfig: Data: 5.27MB + Index: 0.00MB + Engine InnoDB
    wp_wfCrawlers: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
    wp_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfFileMods: Data: 14.55MB + Index: 0.00MB + Engine InnoDB
    wp_wfHits: Data: 2.02MB + Index: 1.14MB + Engine InnoDB
    wp_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfIssues: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
    wp_wfKnownFileList: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
    wp_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfLogins: Data: 1.02MB + Index: 0.16MB + Engine InnoDB
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfNotifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfStatus: Data: 1.02MB + Index: 0.09MB + Engine InnoDB
    wp_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_gpf_google_taxonomy: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpsmtp_logs: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
    wp_yith_ywpar_points_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yith_ywrac_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf: 7
    acf-field: 87
    acf-field-group: 14
    attachment: 42314
    custom_css: 1
    global_product_addon: 1
    nav_menu_item: 70
    nf_sub: 107786
    page: 50
    popup_theme: 7
    post: 67
    product: 8403
    product_variation: 357
    revision: 938
    shop_coupon: 27
    shop_order: 247136
    shop_order_refund: 4570
    shortcoder: 1
    wc_order_status: 8
    wcct_countdown: 23
    ywtm_tab: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (47) ###
    
    Query Monitor: by John Blackbourn – 3.9.0
    ReOrder Post Within Categories: by Aurélien Chappard
    Aurovrata Venet – 1.8.1
    
    Advanced Custom Fields PRO: by Elliot Condon – 5.9.0
    Classic Editor: by WordPress Contributors – 1.6.2
    Clearpay Gateway for WooCommerce: by Clearpay – 3.4.2
    Disable Bloat for WordPress & WooCommerce: by Disable Bloat – 3.0.3
    Easy FancyBox: by RavanH – 1.8.18
    Facebook for WooCommerce: by Facebook – 2.6.20
    Google XML Sitemaps: by Auctollo – 4.1.5
    Mailchimp for WooCommerce: by Mailchimp – 2.7.2
    Maintenance: by WebFactory Ltd – 4.06
    Media Meta & Force Regenerate: by Jordy Meow – 0.0.3
    PayPal for WooCommerce: by Angell EYE – 3.0.33
    WooCommerce Product Filter: by Mihajlovic Nenad – 6.5.5
    Relevanssi: by Mikko Saari – 4.16.0
    REVIEWS.io for WooCommerce: by Reviews.co.uk – 0.20
    Ship to Different Address Unchecked for WooCommerce: by eCreations – 1.1
    Shortcoder: by Aakash Chakravarthy – 5.8
    Simple 301 Redirects: by WPDeveloper – 2.0.6
    Tawk.to Live Chat: by Tawkto – 0.7.2
    Top Bar: by WP Darko – 3.0.3
    User Switching: by John Blackbourn & contributors – 1.7.0
    WooCommerce Cart Donations: by circlefund – 1.0
    Product Feed PRO for WooCommerce: by AdTribes.io – 11.8.0
    WooCommerce API Product Sync with Multiple Stores: by Obtain Infotech – 2.4.1
    WooCommerce Checkout Field Editor: by WooCommerce – 1.5.13
    WooCommerce Conditional Shipping and Payments: by SomewhereWarm – 1.5.7
    WooCommerce PayPal Pro Hosted: by WooCommerce – 1.0.15
    Pixel Manager for WooCommerce: by SweetCode – 1.19.1
    WooCommerce Google Analytics Pro: by SkyVerge – 1.3.4
    WooCommerce Google Ads Dynamic Remarketing: by SweetCode – 1.8.2
    Advanced Order Export For WooCommerce (Pro): by AlgolPlus – 2.1.1
    WooCommerce Order Status Manager: by SkyVerge – 1.10.0
    WooCommerce PayPal Payments: by WooCommerce – 1.9.2
    WooCommerce Points and Rewards: by WooCommerce – 1.6.4
    WooCommerce Product Add-ons: by WooCommerce – 2.8.1
    WooCommerce Product CSV Import Suite: by WooCommerce – 1.10.15
    WooCommerce Google Product Feed: by Lee Willis – 7.1.5
    WooCommerce: by Automattic – 6.8.0 (update to version 6.8.1 is available)
    Wordfence Security: by Wordfence – 7.6.0
    WP Extra File Types: by Davide Airaghi – 0.5.2
    WP Mail SMTP: by WPForms – 3.5.1
    WP-Optimize Premium - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.0.14
    
    WP Sync DB: by Sean Lang – 1.5
    WPS Hide Login: by WPServeur
    NicolasKulka
    wpformation – 1.9.6
    
    YITH WooCommerce Ajax Search Premium: by YITH – 1.7.11
    YITH WooCommerce Tab Manager Premium: by YITH – 1.2.23
    
    ### Inactive Plugins (13) ###
    
    Custom Order Numbers for WooCommerce: by Tyche Softwares – 1.3.5
    Finale Lite - Sales Countdown Timer & Discount for WooCommerce: by XLPlugins – 2.15.0
    GTM4WP: by Thomas Geiger – 1.16.1
    ReOrder Posts within Categories: by Aurorata V. – 2.12.5
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.16.62.25
    
    Visual Term Description Editor: by Shea Bunge – 1.8.1
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.18
    WooCommerce Customer History: by Brian Richards – 1.2.1
    WooCommerce Product Filter: by Mihajlovic Nenad – 6.5.4
    Woocommerce Products Per Page: by Jeroen Sormani – 1.2.6
    YITH Infinite Scrolling Premium: by YITH – 1.5.0
    YITH Purchased Column for WooCommerce: by YITHEMES – 1.1.7
    YITH WooCommerce PDF Invoice and Shipping List: by YITH – 1.2.22
    
    ### Dropin Plugins (3) ###
    
    advanced-cache.php: advanced-cache.php
    db.php: Query Monitor Database Class (Drop-in)
    maintenance.php: maintenance.php
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude_from_catalog (exclude_from_catalog)
    exclude_from_search (exclude_from_search)
    exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #4 - /shop/
    Basket: #5 - /cart/
    Checkout: #6 - /checkout/
    My account: #7 - /my-account/
    Terms and conditions: #64 - /terms-conditions/
    
    ### Theme ###
    
    Name: Love My Gifts
    Version: 2.0
    Author URL: https://www.strathernassociates.co.uk
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: lovemygifts/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0
    lovemygifts/woocommerce/cart/cart-item-data.php
    lovemygifts/woocommerce/cart/cart-totals.php
    lovemygifts/woocommerce/cart/cart.php version 3.1.0 is out of date. The core version is 3.8.0
    lovemygifts/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0
    lovemygifts/woocommerce/checkout/review-order.php version 2.3.0 is out of date. The core version is 5.2.0
    lovemygifts/woocommerce/content-product.php version 3.0.0 is out of date. The core version is 3.6.0
    lovemygifts/woocommerce/content-single-product.php version 3.0.0 is out of date. The core version is 3.6.0
    lovemygifts/woocommerce/emails/customer-completed-order.php version 2.5.0 is out of date. The core version is 3.7.0
    lovemygifts/woocommerce/emails/customer-processing-order.php version 2.5.0 is out of date. The core version is 3.7.0
    lovemygifts/woocommerce/emails/customer-refunded-order.php version 2.5.0 is out of date. The core version is 3.7.0
    lovemygifts/woocommerce/emails/email-addresses.php version 3.0.0 is out of date. The core version is 5.6.0
    lovemygifts/woocommerce/emails/email-customer-details.php
    lovemygifts/woocommerce/emails/email-footer.php version 2.3.0 is out of date. The core version is 3.7.0
    lovemygifts/woocommerce/emails/email-header.php version 2.4.0 is out of date. The core version is 4.0.0
    lovemygifts/woocommerce/emails/email-order-details.php version 3.0.0 is out of date. The core version is 3.7.0
    lovemygifts/woocommerce/emails/email-order-items.php version 3.0.0 is out of date. The core version is 3.7.0
    lovemygifts/woocommerce/emails/email-styles.php version 2.3.0 is out of date. The core version is 4.0.0
    lovemygifts/woocommerce/loop/pagination.php version 2.2.2 is out of date. The core version is 3.3.1
    lovemygifts/woocommerce/single-product/add-to-cart/simple.php version 3.0.0 is out of date. The core version is 3.4.0
    lovemygifts/woocommerce/single-product/meta.php
    lovemygifts/woocommerce/single-product/up-sells.php
    lovemygifts/woocommerce/single-product.php
    
    Outdated Templates: ?
    					
    					
    						Learn how to update
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: GB
    WooCommerce currency supported: ?
    PayPal card processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: ?
    Vault enabled: ?
    Logging enabled: –
    Reference Transactions: ?
    Used PayPal Checkout plugin: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ? Not scheduled
    Options: ?
    Notes: 9
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Canceled: 146
    Oldest: 2022-07-23 17:46:44 +0000
    Newest: 2022-08-20 16:26:08 +0000
    
    Complete: 25,378
    Oldest: 2022-07-22 16:20:19 +0000
    Newest: 2022-08-22 11:49:10 +0000
    
    Failed: 7,836
    Oldest: 2021-02-23 05:41:57 +0000
    Newest: 2022-07-18 11:39:21 +0000
    
    Pending: 3
    Oldest: 2022-08-22 11:51:10 +0000
    Newest: 2022-08-22 21:58:01 +0000
    
    ### Status report information ###
    
    Generated at: 2022-08-22 11:49:52 +00:00
    
    Mirko P.

    (@rainfallnixfig)

    Hey @antpayne,

    Thanks for the system status.

    I noticed you’ve enabled multiple PayPal gateway as shown below:

    PayPal for WooCommerce: by Angell EYE – 3.0.33
    WooCommerce PayPal Pro Hosted: by WooCommerce – 1.0.15
    WooCommerce PayPal Payments: by WooCommerce – 1.9.2

    Can you please only activate the one that you’re using and disable the others? Having all three active may cause conflicts.

    Let us know if this helps.

    Thread Starter AntPayne

    (@antpayne)

    Hi There, thank you for your reply.

    In Woo Commerce > settings there is a list of different payment types with an enable/disable button. Only PayPal Commerce is enabled. All other payment options are disabled. Would this cause an issue?

    One of the biggest issues we have found based on customer feedback is a circa 30 second delay when system returns from PayPal payment screen to our website. Not sure if this helps.

    Thank you again!

    `

    Hi @antpayne

    Only PayPal Commerce is enabled. All other payment options are disabled. Would this cause an issue?

    We can’t tell which one of the three plugins below this PayPal Commerce is linked to.

    PayPal for WooCommerce: by Angell EYE – 3.0.33
    WooCommerce PayPal Pro Hosted: by WooCommerce – 1.0.15
    WooCommerce PayPal Payments: by WooCommerce – 1.9.2

    Can you navigate to WooCommerce > Settings > Payments > All payment methods, take a screenshot of that page, and share it here?

    Once we have this additional detail we’ll be in a better position to assist you further.

    Thread Starter AntPayne

    (@antpayne)

    Hi There,

    It’s the PayPal Payments 1.9.2 All other plugins are disabled.

    I’m struggling to do a conventional screenshot or to add a pdf. Apologies, hope this helps below.

    Payment Methods
    Installed payment methods are listed below and can be sorted to control their display order on the frontend.
    
    Method	Enabled	Description	
    Move upMove down	Direct bank transfer – Direct Bank Transfer	
    No
    Take payments in person via BACS. More commonly known as direct bank/wire transfer.	Finish set up
    Move upMove down	Cheque payments – Cheque Payment	
    No
    Take payments in person via cheques. This offline gateway can also be useful to test purchases.	Finish set up
    Move upMove down	Cash on delivery – Cash on Delivery	
    No
    Have your customers pay with cash (or by other means) upon delivery.	Finish set up
    Move upMove down	PayPal Standard – Pay with PayPal	
    No
    PayPal Standard redirects customers to PayPal to enter their payment information.	Finish set up
    Move upMove down	PayPal Pro Hosted – PayPal or Debit/Credit Card	
    No
    Finish set up
    Move upMove down	PayPal – Pay With PayPal or Debit/Credit Card	
    Yes
    Accept PayPal, Pay Later and alternative payment types.	Manage
    Move upMove down	PayPal Card Processing – Credit/Debit Cards	
    No
    Accept debit and credit cards, and local payment methods with PayPal’s latest solution.	Finish set up
    Move upMove down	Braintree – Credit Card	
    No
    Credit Card payments Powered by PayPal / Braintree.	Finish set up
    Move upMove down	PayPal Complete Payments	
    No
    Accept PayPal, PayPal Credit and alternative payment types.	Finish set up
    Move upMove down	PayPal Classic Payment Gateway		PayPal Classic Payment Gateway List.	View List
    Discover other payment providersstripemollie& more.
    Save changes
    Plugin Support Chris Moreira – a11n

    (@chrism245)

    Hi there!

    As this is regarding PayPal Payments, I would suggest on checking on the Support Forums for this extension and check further any issue with that plugin: https://www.ads-software.com/support/plugin/woocommerce-paypal-payments/.

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