Paypal Connection Error

  • Resolved symbiosisconnection

    (@symbiosisconnection)


    2 years, 4 months ago

    Hello, I have a problem with my website and Paypal payments, I can pay with my Paypal account, but when paying with a debit or credit card, the transaction is carried out, is discounted at the bank, but after seconds the money is returned and an error appears:
    “Failed to process the payment. Try again or contact the shop admin. [Error] Unknown error while connecting to Paypal. Status code 0”

    Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter symbiosisconnection

    (@symbiosisconnection)

    Failed to process the payment. Please try again or contact the shop admin. [Error] Unknown error while connecting to PayPal. Status code: 0. PayPalGateway.php:500 [Error] Unknown error while connecting to PayPal. Status code: 0. OrderEndpoint.php:551 Order status changed from Pending payment to Failed.

    Plugin Support Femi

    (@femiyb)

    Hello @symbiosisconnection

    To better judge what could be causing this, we are interested in a copy of your WooCommerce system report and your latest PayPal Payments log files.

    The system report can be accessed here:
    WooCommerce > Status > Get system report > Copy for support

    You can copy the log files from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.

    You can share it privately with us here:
    https://paypal.inpsyde.com/docs/request-support/
    Please include a link to this thread.

    Regards,
    Femi.

    Thread Starter symbiosisconnection

    (@symbiosisconnection)

    Hi, done! I sent 2 mesages with both reports,
    Thanks

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Thanks, any further details may be communicated in your internal support ticket.
    Don’t hesitate to let us know when you want to continue looking into it. Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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