PayPal Connection Processing…

Hi @piglab,

We have seen this a couple of times due to either:

a) Using an old version of PHP. Make sure you are using 7.3 or above.

b) Plugin/theme conflicts. In this case, the next step would be to try our Health Check tutorial. This can allow you to test your site with different plugins without hurting the front-end of your site at all. https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

Let me know if you find a conflict with another plugin or the theme.

Thanks, Rick. Unfortunately, your instructions do not work. I run PHP 7.4.29. The Health Check does not show any problems. Also I installed your plugin on my other site on the same virtual server (Windows Server 2019) with a different theme and minimum plug-ins. Unfortunately, I have the same problem when I try to Connect PayPal: it’s hanging (Processing…), no pop-up comes up.

Any other ideas?

Hi @piglab,

I believe it might be server related.

Please message us via https://givewp.com/contact-us/, select “I am responding to a request to contact you” and refer to this ticket?

Looking forward to helping you get to the bottom of this!

Thanks!

Hi @piglab

Just following up here. Were you able to contact us via our contact form?

Thanks, Rick. I related the ticket. The problem still remains.