Paypal credit / dedit card issues

Hi @titanwraith

Thanks for reaching out!

Can you please share with us the URL or the link to your site so that we could check this further?

Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

Hi

The website is https://www.actionhobbies.co.uk

The system report is as follows

WordPress Environment

WordPress address (URL): https://www.actionhobbies.co.uk
Site address (URL): https://www.actionhobbies.co.uk
WC Version: 5.9.0
REST API Version: ?</img> 5.9.0
WC Blocks Version: ?</img> 6.1.0
Action Scheduler Version: ?</img> 3.3.0
WC Admin Version: ?</img> 2.8.0
Log Directory Writable: ?</img>
WP Version: ?</img> 5.8.2 - There is a newer version of WordPress available (6.1.1)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_GB
External object cache: ?</img>

Server Environment

Server Info: nginx/1.21.6
PHP Version: 7.4.30
PHP Post Max Size: 100 MB
PHP Time Limit: 120
PHP Max Input Vars: 10000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: ?</img> 5.5.30 - We recommend a minimum MySQL version of 5.6. See: WordPress requirements
Max Upload Size: 100 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

WC Database Version: 5.9.0
WC Database Prefix: wp_
Total Database Size: 362.95MB
Database Data Size: 252.73MB
Database Index Size: 110.22MB
wp_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 1.52MB + Index: 0.45MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 8.52MB + Index: 9.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 2.02MB + Index: 1.22MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 2.02MB + Index: 1.30MB + Engine InnoDB
wp_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 3.52MB + Index: 3.23MB + Engine InnoDB
wp_db7_forms: Data: 8.52MB + Index: 0.00MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_jet_smart_filters_indexer: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 2.13MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 3.13MB + Index: 0.30MB + Engine InnoDB
wp_pantheon_sessions: Data: 3.02MB + Index: 9.03MB + Engine InnoDB
wp_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_postmeta: Data: 121.63MB + Index: 35.13MB + Engine InnoDB
wp_posts: Data: 51.55MB + Index: 8.00MB + Engine InnoDB
wp_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 1.52MB + Index: 0.70MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_termmeta: Data: 0.19MB + Index: 0.23MB + Engine InnoDB
wp_terms: Data: 0.14MB + Index: 0.19MB + Engine InnoDB
wp_term_relationships: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
wp_term_taxonomy: Data: 0.23MB + Index: 0.17MB + Engine InnoDB
wp_usermeta: Data: 8.52MB + Index: 9.03MB + Engine InnoDB
wp_users: Data: 0.41MB + Index: 0.39MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.39MB + Index: 0.23MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 1.52MB + Index: 0.91MB + Engine InnoDB
wp_wc_order_stats: Data: 0.48MB + Index: 0.41MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.30MB + Index: 0.25MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 4.52MB + Index: 11.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_bis_activity: Data: 0.48MB + Index: 0.55MB + Engine InnoDB
wp_woocommerce_bis_notifications: Data: 0.23MB + Index: 0.44MB + Engine InnoDB
wp_woocommerce_bis_notificationsmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_indexable: Data: 19.55MB + Index: 14.02MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 1.50MB + Index: 0.80MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.50MB + Index: 0.30MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_pantheon_heartbeat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_pt_heartbeat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

attachment: 17449
custom_css: 1
customize_changeset: 1
elementor_library: 9
jet-menu: 8
jet-smart-filters: 5
jet-theme-core: 3
jet-woo-builder: 5
nav_menu_item: 264
oembed_cache: 29
page: 28
post: 3
product: 3220
product_variation: 5264
revision: 7728
shop_order: 4303
shop_order_refund: 426
wpcf7_contact_form: 2
wpcf7r_action: 1

Security

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

Active Plugins (43)

Native PHP Sessions for WordPress: by Pantheon – 1.2.4
Autoptimize: by Frank Goossens (futtta) – 2.9.3
Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 5.5.2
Honeypot for Contact Form 7: by Nocean – 2.1
Contact Form 7: by Takayuki Miyoshi – 5.5.2
Contact Form CFDB7: by Arshid – 1.2.6.2
Disable Admin Notices Individually: by Creative Motion – 1.2.7
Yoast Duplicate Post: by Enrico Battocchi and Team Yoast – 4.2
Google Tag Manager for WordPress: by Thomas Geiger – 1.13.1
Elementor Pro: by Elementor.com – 3.5.0
Elementor: by Elementor.com – 3.4.8
Enable Media Replace: by ShortPixel – 3.6.3
Flexible Checkout Fields: by WP Desk – 3.1.1
Flexible Shipping: by WP Desk – 4.10.1
JetBlocks For Elementor: by Crocoblock – 1.2.4
JetBlog For Elementor: by Crocoblock – 2.2.9
Jet Data Importer: by Zemez – 1.2.2
JetElements For Elementor: by Crocoblock – 2.3.1
JetMenu: by Crocoblock – 2.0.5
Jet Plugins Wizard: by Zemez – 1.2.8
JetSmartFilters: by Crocoblock – 1.8.4
JetTabs For Elementor: by Crocoblock – 2.1.7
JetThemeCore: by Crocoblock – 1.1.23
JetTricks: by Crocoblock – 1.2.10
JetWooBuilder For Elementor: by Crocoblock – 1.6.5
JetProductGallery For Elementor: by Crocoblock – 1.1.5
jQuery Updater: by Ramoonus – 3.6.0.1
Kava Extra: by Zemez – 1.0.5
Mailchimp for WooCommerce: by Mailchimp – 2.5.4
Mailgun: by Mailgun – 1.7.9
Pantheon Advanced Page Cache: by Pantheon – 1.0.0
Product Category Tree: by AWESOME TOGI – 2.5
PW WooCommerce Gift Cards: by Pimwick
LLC – 1.195

Redirection: by John Godley – 5.1.3
Remove jQuery Migrate: by Hendy Tarnando – 1.0.2
WooCommerce Admin: by WooCommerce – 2.8.0
WooCommerce Back In Stock Notifications: by SomewhereWarm – 1.1.3
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.6.4
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.4
WooCommerce PayPal Payments: by WooCommerce – 1.6.2
WooCommerce: by Automattic – 5.9.0
Yoast SEO: by Team Yoast – 17.6
Redirection for Contact Form 7: by Query Solutions – 2.3.6

Inactive Plugins (1)

WP Redis: by Pantheon
Josh Koenig
Matthew Boynes
Daniel Bachhuber
Alley Interactive – 1.1.4

Dropin Plugins (1)

object-cache.php: object-cache.php

Must Use Plugins (1)

Pantheon: by Pantheon – 0.1

Settings

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?</img>

WC Pages

Shop base: #6 - /products/
Basket: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #61755 - /terms-conditions/

Theme

Name: Maretinal
Version: 1.0.0
Author URL: https://zemez.io/
Child Theme: ?</img>
Parent Theme Name: Kava
Parent Theme Version: 2.0.2
Parent Theme Author URL: https://crocoblock.com/
WooCommerce Support: ?</img>

Templates

Overrides: maretinal/woocommerce/checkout/form-login.php

Back In Stock

Database Version: 1.1.3
Loopback Test: ?</img>

WooCommerce PayPal Payments

Onboarded: Yes
Shop country code: GB
PayPal card processing available in country: Yes
Pay Later messaging available in country: Yes
Vault enabled: Yes

Action Scheduler

Canceled: 9
Oldest: 2023-01-23 20:01:17 +0000
Newest: 2023-02-12 12:02:52 +0000

Complete: 3,884
Oldest: 2023-01-13 18:56:53 +0000
Newest: 2023-02-13 14:03:17 +0000

Pending: 1
Oldest: 2023-02-13 15:03:17 +0000
Newest: 2023-02-13 15:03:17 +0000

Status report information

Generated at: 2023-02-13 14:18:29 +00:00
`

The logs i found were as below (4 in total + paypal log)

2023-01-17T04:38:51+00:00 CRITICAL Uncaught Error: Call to a member function get_availability() on null in /code/wp-content/plugins/woocommerce/includes/wc-template-functions.php:3512
Stack trace:

0 /code/wp-content/plugins/jet-woo-builder/includes/class-jet-woo-builder-template-functions.php(52): wc_get_stock_html(NULL)

1 /code/wp-content/plugins/jet-woo-builder/includes/widgets/archive-product/jet-woo-builder-archive-stock-status.php(159): Jet_Woo_Builder_Template_Functions->get_product_stock_status()

2 /code/wp-content/plugins/jet-woo-builder/includes/widgets/archive-product/jet-woo-builder-archive-stock-status.php(169): Elementor\Jet_Woo_Builder_Archive_Stock_Status::render_callback()

3 /code/wp-content/plugins/elementor/includes/base/controls-stack.php(2154): Elementor\Jet_Woo_Builder_Archive_Stock_Status->render()

4 /code/wp-content/plugins/elementor/includes/base/widget-base.php(581): Elementor\Controls_Stack->render_by_mode()

5 /code/wp-content/plugins/elementor/includes/base/widget-base.php(722): Elementor\Widget_Base->render_co in /code/wp-content/plugins/woocommerce/includes/wc-template-functions.php on line 3512

2023-01-19T19:55:49+00:00 CRITICAL Uncaught Error: Call to a member function get_availability() on null in /code/wp-content/plugins/woocommerce/includes/wc-template-functions.php:3512
Stack trace:

0 /code/wp-content/plugins/jet-woo-builder/includes/class-jet-woo-builder-template-functions.php(52): wc_get_stock_html(NULL)

1 /code/wp-content/plugins/jet-woo-builder/includes/widgets/archive-product/jet-woo-builder-archive-stock-status.php(159): Jet_Woo_Builder_Template_Functions->get_product_stock_status()

2 /code/wp-content/plugins/jet-woo-builder/includes/widgets/archive-product/jet-woo-builder-archive-stock-status.php(169): Elementor\Jet_Woo_Builder_Archive_Stock_Status::render_callback()

3 /code/wp-content/plugins/elementor/includes/base/controls-stack.php(2154): Elementor\Jet_Woo_Builder_Archive_Stock_Status->render()

4 /code/wp-content/plugins/elementor/includes/base/widget-base.php(581): Elementor\Controls_Stack->render_by_mode()

5 /code/wp-content/plugins/elementor/includes/base/widget-base.php(722): Elementor\Widget_Base->render_co in /code/wp-content/plugins/woocommerce/includes/wc-template-functions.php on line 3512

2023-02-03T21:53:46+00:00 CRITICAL Uncaught Error: Class 'Elementor\Core\App\App' not found in /code/wp-content/plugins/elementor/includes/plugin.php:771
Stack trace:

0 /code/wp-content/plugins/elementor/includes/plugin.php(671): Elementor\Plugin->init_components()

1 /code/wp-includes/class-wp-hook.php(303): Elementor\Plugin->init('')

2 /code/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)

3 /code/wp-includes/plugin.php(470): WP_Hook->do_action(Array)

4 /code/wp-settings.php(578): do_action('init')

5 /code/wp-config.php(93): require_once('/code/wp-settin…')

6 /code/wp-load.php(50): require_once('/code/wp-config…')

7 /code/wp-login.php(12): require('/code/wp-load.p…')

8 {main}

thrown in /code/wp-content/plugins/elementor/includes/plugin.php on line 771





2023-02-05T05:15:34+00:00 CRITICAL Uncaught Error: Call to a member function get_availability() on null in /code/wp-content/plugins/woocommerce/includes/wc-template-functions.php:3512
Stack trace:
#0 /code/wp-content/plugins/jet-woo-builder/includes/class-jet-woo-builder-template-functions.php(52): wc_get_stock_html(NULL)
#1 /code/wp-content/plugins/jet-woo-builder/includes/widgets/archive-product/jet-woo-builder-archive-stock-status.php(159): Jet_Woo_Builder_Template_Functions->get_product_stock_status()
#2 /code/wp-content/plugins/jet-woo-builder/includes/widgets/archive-product/jet-woo-builder-archive-stock-status.php(169): Elementor\Jet_Woo_Builder_Archive_Stock_Status::render_callback()
#3 /code/wp-content/plugins/elementor/includes/base/controls-stack.php(2154): Elementor\Jet_Woo_Builder_Archive_Stock_Status->render()
#4 /code/wp-content/plugins/elementor/includes/base/widget-base.php(581): Elementor\Controls_Stack->render_by_mode()
#5 /code/wp-content/plugins/elementor/includes/base/widget-base.php(722): Elementor\Widget_Base->render_co in /code/wp-content/plugins/woocommerce/includes/wc-template-functions.php on line 3512

I also started logging PayPal and I found the log to the failed transaction

2023-02-13T12:30:14+00:00 DEBUG POST https://connect.woocommerce.com/ppcsandbox/v2/customer/partner-referrals
Request Body: {“partner_config_override”:{“partner_logo_url”:”https:\/\/connect.woocommerce.com\/images\/woocommerce_logo.png”,”return_url”:”https:\/\/www.actionhobbies.co.uk\/wp-admin\/admin.php?page=wc-settings&tab=checkout&section=ppcp-gateway”,”return_url_description”:”Return to your shop.”,”show_add_credit_card”:true},”products”:[“PPCP”],”legal_consents”:[{“type”:”SHARE_DATA_CONSENT”,”granted”:true}],”operations”:[{“operation”:”API_INTEGRATION”,”api_integration_preference”:{“rest_api_integration”:{“integration_method”:”PAYPAL”,”integration_type”:”FIRST_PARTY”,”first_party_details”:{“features”:[“PAYMENT”,”FUTURE_PAYMENT”,”REFUND”,”ADVANCED_TRANSACTIONS_SEARCH”,”VAULT”],”seller_nonce”:”a1233wtergfsdt4365tzrshgfbaewa36AGa1233wtergfsdt4365tzrshgfbaewa36AG”}}}}]}
Response Debug ID: 185c7adbec2c0
Response: Array
(
[code] => 201
[message] => Created
)

2023-02-13T12:32:57+00:00 DEBUG POST https://api.paypal.com/v1/oauth2/token?grant_type=client_credentials
Response Debug ID: 9fab7da0f933d
Response: Array
(
[code] => 200
[message] => OK
)

Hi @titanwraith

Thanks for sharing the requested information above. Checking your site’s System Status Report, here are what I found:

WC Version: 5.9.0

You are using a very outdated version of WooCommerce, we are already on version 7.3.0. Kindly update WooCommerce to the latest release as we only offer support when your site is using the latest release of the core WooCommerce plugin (and the main WordPress software), and the previous two before that. You can read more about that on our Support Policy.

WP Version: ?</img> 5.8.2 - There is a newer version of WordPress available (6.1.1)

Please also update WordPress to the latest release as well.

MySQL Version: ?</img> 5.5.30 - We recommend a minimum MySQL version of 5.6. See: WordPress requirements

To run WooCommerce smoothly, we recommend MySQL version 5.6 or greater as per the WooCommerce Server Recommendations

WooCommerce PayPal Payments: by WooCommerce – 1.6.2

After updating the necessary software above, please update WooCommerce PayPal Payments since the latest release is already version 2.0.2.

Let us know if updating everything above resolves your issue here.

Hi
We have just finished upgrading, Woocommerce, the plugins, the database, everything and the problem you get is – when using Safari on a mobile, despite selecting credit/debit card, I am redirected to the PayPal payment page to login.

We just can not find a fix, all other browsers are now working, just Safari will not checkout

Dear Woo,

I am also experiencing this same problem. I am using Woocommerce with PayPal payment active. I am using the latest versions. When using a mobile with Safari, I select to pay by credit/debit card, enter the payment information and I am forwarded to PayPal and asked to login. If I click the X in the top right hand corner the pop-up closes but I just see an endless spinning icon and I am stuck.

Other browsers take my payment information, take me to PayPal, they process the payment and order complete so it is very much Safari specific.

Hi,

Can you provide a screenshot of the issue on the Safari browser? For screenshots you may want to use https://snipboard.io.

Can you provide a screenshot as well of your Developer Console: Right-click on the page or press F12 on the keyboard and select “Inspect” (this option will show up on most browsers). In the developer tools that will pop up you should see a “Console” tab. From there, please send us a screenshot of what’s being displayed using.

Hello Igor, thank you for your reply.
The problem is occurring with the Safari browser on mobile devices and as such there is no right-click on F12.
However, I can show you screenshots from the mobile experience.

This is consistent and repeatable despite being on the most up to date versions of WordPress, Woocommerce and the PayPal payments plugin.

Thank you for your help.

Hi, @rwassell

My apologies, please be advised that the support for the plugin WooCommerce PayPal Checkout Payment Gateway ended on March 1st, 2022.

I am assuming the issue you are facing is related to WooCommerce PayPal Payments or another Paypal plugin, to help you to investigate, please create your own thread for your issue – https://www.ads-software.com/support/plugin/woocommerce-paypal-payments/#new-topic-0.

We want to make sure that every user’s issues receive their own thread with proper attention.

• Frequently Asked Questions.

Thank you.

Hi,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.