Paypal debit or credit card fields not loading with certain browsers

  • Resolved yourbizgo

    (@yourbizgo)


    3 years, 8 months ago

    Having some glitches with paypal checkout gateway. I tried running updates clearing cache and cleaning databases.

    Our customers can choose either paypal checkout or debit/credit card checkout. when they choose debit/credit card from for example Edge browser, the fields won’t display, just a wheel and note at bottom of browser says waiting on Paypal.com.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    Usually, this issue is caused by a theme or plugin conflicting with WooCommerce and PayPal. To test, first, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and PayPal Checkout, and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

    Best,

    Ross

    Thread Starter yourbizgo

    (@yourbizgo)

    I tried both switching the theme to storefront and disabling all of the plugins but woocommerce and the paypal checkout plugin and still get a wheel and waiting on paypal in edge. Also, this seems to be intermittent in Safari for me and works for me in chrome but not someone else.

    Thread Starter yourbizgo

    (@yourbizgo)

    Also this mostly happens on the actual checkout page in chrome/safari but not when selecting credit/card debit in the cart. Edge doesnt seem to ever work either way.

    Thread Starter yourbizgo

    (@yourbizgo)

    This is the error produced in Edge browser in the developer console:

    js?client-id=AQbghYd-7mRPyimEriYScIgTnYUsLnr5wVnPnmfPaSzwKrUe3qNzfEc5hXr9Ucf_JG_HFAZpJMJYXMuk&merchant-id=SQWUQZJZLKFUS&intent=capture&locale=en_US&components=buttons,funding-eligibility,messages&commit=true&currency=USD:2 
GET https://www.paypal.com/checkoutweb/inline?sessionID=ba20b39b8d_mtq6mji6mzi&buttonSessionID=da0361ae84_mtq6mji6mzi&locale.x=en_US&commit=true&env=production&sdkMeta=eyJ1cmwiOiJodHRwczovL3d3dy5wYXlwYWwuY29tL3Nkay9qcz9jbGllbnQtaWQ9QVFiZ2hZZC03bVJQeWltRXJpWVNjSWdUbllVc0xucjV3Vm5Qbm1mUGFTendLclVlM3FOemZFYzVoWHI5VWNmX0pHX0hGQVpwSk1KWVhNdWsmbWVyY2hhbnQtaWQ9U1FXVVFaSlpMS0ZVUyZpbnRlbnQ9Y2FwdHVyZSZsb2NhbGU9ZW5fVVMmY29tcG9uZW50cz1idXR0b25zLGZ1bmRpbmctZWxpZ2liaWxpdHksbWVzc2FnZXMmY29tbWl0PXRydWUmY3VycmVuY3k9VVNEIiwiYXR0cnMiOnsiZGF0YS1wYXJ0bmVyLWF0dHJpYnV0aW9uLWlkIjoiV29vVGhlbWVzX0VDIiwiZGF0YS11aWQiOiI4ODhjY2MzM2FiX210cTZtamk2bXphIn19&disable-card=&token=EC-1MC40748DC201153S 503
    • This reply was modified 3 years, 7 months ago by Jan Dembowski.
    Zach H

    (@zhollenbeak)

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

Viewing 5 replies - 1 through 5 (of 5 total)
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