Paypal Donation error

Hi @omegax,

Sorry for the slow response. Disable “Floating Labels” on the form and let me know if that makes a difference.

Thanks!

Hi @mrdaro That seems to do something, the paypal button now show up, but test credit card still not working. Now it doesn’t forward me to any page just stay there. It now just stay on the page. Although 1 time, I got an error message say to contact the administrator.

Hi,

I tested the form and I get the Paypal buttons but sometimes it throws this error:

We’re unable to recognize your session. Please refresh the screen to try again; otherwise contact your website administrator for assistance.

That error means that something is breaking the PHP session on the site. GiveWP uses PHP sessions to ensure that donors only have access to their own donation data (among other things). We have a detailed document that explains what a PHP session is, and how you can troubleshoot broken sessions: https://givewp.com/documentation/core/frequent-troubleshooting-issues/understanding-troubleshooting-user-access/

The number one thing that causes sessions to mess up is caching. We also have a far-more-information-than-you-bargained-for article about caching and how you can leverage it on your GiveWP-powered website: https://givewp.com/documentation/resources/caching/

Hi there,

Just checking in on this issue. We’d love to hear whether our support helped resolve the problem or not.

Do you still need assistance here?

If you still need help, reply and we’ll make sure everything is handled.