PayPal Donation: No visible response on missing required fields

  • Resolved mazze5

    (@mazze5)


    1 year ago

    Hello,

    I’m using the lates Give version 2.33.3
    On my test site I want to move from PayPal Standard to PayPal Donations to see like it works. So I have done that and the first thing I recognize is that there is no response for the user if some inputfields are missing. It seams to be only happend when using PayPal Donations.

    Maybe you can reproduce it.

    • Multi-Step-Form with PayPal Donations Gateway
    • Do a donation. Leave all fields like Name, … blank and click the PayPal-Button. The Popup opens and gets closed immediately. No response for the user. If all fields are filled out, then the PayPal-Button is working

    Is this normal? With PayPal Standard it works without problems.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @mazze5.

    I’m glad you reached out. I can certainly help you.

    We’ve investigated it and we found that you’ve uncovered an edge-case issue with our PayPal Donations integration. What is happening is thatwe identify that fields are missing but we are not informing it to the donor, so they basically need to guess what is wrong.

    This is something we will address, for sure. I’ve escalated this to our development team so they can work on a fix. You can follow up on the progress of the fix here https://feedback.givewp.com/bug-reports/p/givewp-should-display-errors-if-the-donation-is-missing-required-fields-when-usi.

    We are actively tracking user issues to make sure our dev team is aware of them and can get them fixed. You can use the link to check in for updates or to provide additional details of your own.

    Give the post above a look, and let me know if you would like me to add any additional details. I want to ensure your need is as accurately reflected as possible, and I’m happy to include an internal note to our teams with any specific information you would like them to have.

    Currently we do not have a workaround for that. The best option would to use a different payment gateway or, I think maintaining the current state would be fine too.

    Thanks for using GiveWP! Have a great day.

    shadowq

    (@shadowq)

    Just wanted to add that this bug is pretty annoying, and poor UI for donors. I’ve added my upvote to the bug report.

Viewing 2 replies - 1 through 2 (of 2 total)
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