Paypal Donation without description

  • Hello, I’m using Givewp and PayPal Donation new API to collect donation for a website I’m maintaining.
    It is set as standard transaction as I’m NOT no-profit.

    All working good except that the payment transaction on PayPal side doesn’t contain a description.
    After a donation I can see in the email that the donation description is taken from the Donation Form Name.
    It would be perfect if sent also on the PayPal side.

    But it seems not sent to PayPal as there is not a description in the payment transaction details on PayPal. not for me, not for the donor.

    Is that a normal behavior or can I set a description for PayPal somewhere?

    Thank you, hope you can help me

    • This topic was modified 1 month, 3 weeks ago by jbterra.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi @jbterra,

    I’m glad you reached out because I know exactly how to help you with that situation.

    On the PayPal side of things, this would show up in the Order Details section, under?Item Name,?as you can see in here — https://share.zight.com/WnuWyyqN.

    You can always correct me if I misunderstood anything.

    Please let me know if you have further questions.

    Thank you for using GiveWP!

    Have a wonderful day.

    Thread Starter jbterra

    (@jbterra)

    I would like exactly that. My item name is empty…
    As said i’m using the new paypal donation api in standard transaction mode as i’m not non-profit.

    That could be the cause? I really would like to show the form name in the item name like you showed me. But it’s not working ?? at now my website is live and people donating will get an empty item description. there’s no way for them to understand why they gave me money….

    • This reply was modified 1 month, 2 weeks ago by jbterra.
    Thread Starter jbterra

    (@jbterra)

    here’s a screenshot from a transaction made in sandbox mode, same issue
    This is the store paypal side and I would like to see the item name if you can help me.

    On the user side there is no article name field on paypal receipt so it’s never showed. dunno if this one can be solved.

    Thread Starter jbterra

    (@jbterra)

    any news?

    Thread Starter jbterra

    (@jbterra)

    Please?

    Thread Starter jbterra

    (@jbterra)

    Please again? I really need the form name in the paypal transaction. It should work but it’s not working like I said.

    I can try to explore the plugin core code to fix it but i fear to make damage.. some help would be nice..

    Thread Starter jbterra

    (@jbterra)

    “Day 45: Water is coming to an end, can’t find much to eat. I’m still waiting, trusting that someone will find me and help me. If you hear this message, please, I’m here waiting”

Viewing 7 replies - 1 through 7 (of 7 total)
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