Paypal Donations Not Connected

  • Resolved jahrat

    (@jahrat)


    3 years, 11 months ago

    I keep getting an error on my GiveWP settings page that PayPal Donations is not connected. When I click on the button it goes through the full process of logging into PayPal and then displays a notification at the end that GiveWP is now connected to PayPal. When I select the option to return to GiveWP settings page, I once again get the error that PayPal Donations is not connected.
    I have tried clearing the GiveWP cache and my website cache but nothing helps. The error is always there.
    What is the next step?

Viewing 1 replies (of 1 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hi @jahrat,

    Glad you reached out.

    We’ve seen various errors with folks trying to connect to the PayPal Donations gateway, and at this point all issues point toward something on PayPal’s side. We are working closely with PayPal to resolve these issues, and figure out what’s going on, but as I said, the issues are all on PayPal’s side at this point.

    Here’s what has worked for some folks:

    It seems that using an incognito browser somehow aids in making the connection. So try logging into your WordPress site in an incognito browser and see if that connects without issue to PayPal.

    If you are still unable to connect even when connecting with an incognito browser, we’d like to gather a bit more information about what’s going on, and have set up a special form to gather that information. Please fill out this form as completely as possible: https://givewp.com/paypal-onboarding-reports/

    We’re also tracking issues connecting to PayPal on this feedback, and I’ve added your comments as an internal comment for our team to see: https://feedback.givewp.com/bug-reports/p/paypal-donations-fails-to-connect

    Here’s how we’d recommend interfacing with PayPal on this, in addition to us sending along that information. Send them a support request with the following: 

    Greetings!

I am trying to connect my PayPal account to the GiveWP plugin for WordPress. I have gone through the onboarding process to connect my account, but when I finish I'm given the following message from GiveWP:

(insert the error messages you are seeing)

Please help me resolve these account errors so I can begin accepting payments via PayPal on GiveWP.

    As soon as we know anything more, we’ll pass it along! For now, we encourage you to use other payment methods, like PayPal Standard.

    Thanks!

Viewing 1 replies (of 1 total)
  • The topic ‘Paypal Donations Not Connected’ is closed to new replies.