Paypal donations not processing

  • Resolved amandadarr

    (@amandadarr)


    3 years, 7 months ago

    Hello,

    I’m having an issue on my website using the Paypal Donations payment gateway where users are able to select a donation amount and enter their credit card information but once they click Donate Now, they just get a spinning wheel that never seems to stop. Seems like there is an issue connecting to Paypal, I’m seeing some errors in the Console but I’m really not sure what they mean – one says ERR_ABORTED 400. I do know it’s not just an issue of users not getting a confirmation message – the donation does not go through at all on the back end of the website or Paypal, either.

    Please advise, thank you in advance for your help!
    Amanda

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Call PayPal Merchant Services. Hope this helps.

    Thread Starter amandadarr

    (@amandadarr)

    I appreciate the response but I would still like to hear from the plugin support team. Seems I’m not the only one having issues with the Paypal Donations payment gateway recently.

    Plugin Support Matheus Martins

    (@matheusfd)

    Hey @amandadarr,

    We’ve seen various errors with folks trying to connect to the PayPal Donations gateway, and at this point all issues point toward something on PayPal’s side. We are working closely with PayPal to resolve these issues, and figure out what’s going on, but as I said, the issues are all on PayPal’s side at this point.

    Here’s what has worked for some folks:

    It seems that using an incognito browser somehow aids in making the connection. So try logging into your WordPress site in an incognito browser and see if that connects without issue to PayPal.

    If you are still unable to connect even when connecting with an incognito browser, we’d like to gather a bit more information about what’s going on, and have set up a special form to gather that information. You can read more about the problems and fill out this form as completely as possible: https://givewp.com/paypal-onboarding-reports/

    Here’s how we’d recommend interfacing with PayPal on this, in addition to us sending along that information. Send them a support request with the following: 

    Greetings!

I am trying to connect my PayPal account to the GiveWP plugin for WordPress. I have gone through the onboarding process to connect my account, but when I finish I'm given the following message from GiveWP:

(insert the error messages you are seeing)

Please help me resolve these account errors so I can begin accepting payments via PayPal on GiveWP.

    As soon as we know anything more, we’ll pass it along!

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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