PayPal error (10728): The city in your shipping address is not valid.

Hello @mkerv,

Sorry to know that you are having issues with your crowdfunding portal. There might be some issues with your shipping configuration.

We might need to login to your website and have a status report. As there could be some confidential discussion, I would request you to send us an email at “support at themeum.com”.

Thanks I should email through the admin credentials. I have shipping disabled as I do not purpose to ship aught (like Rewards) to funders – or is that even possible?

Thanks
Kervin

Yes, you can totally turn off the shipping feature. And that should fix the issue. Please make sure you remove shipping feature from both the single products or crowdfunding campaigns and also from WooCommerce settings.

Able to disable shipping under Woocommerce but not on compaign or single product pages. Especially if I leave Product data set to ‘Crowdfunding’ instead of Simple, Variable, etc… emailing the credentials.

Thanks

All sent but I am testing Paypal Standard to see if it works any better. If it should, then I gues I can settle for it until further notices. I should accordingly update.

Regards

Is the issue resolved after disabling shipping?

Not really but I tested Paypal standard and it worked seemlessly. We can shelf this issue for now – atleast until I shall have gone premium. Many thanks for your assitance hitherto

Regards
Kervin

Okay. I am marking this thread as resolved.

Please note that the issue has nothing to do with paid or free version. If you are facing an error in the free edition, you will face the same issue in the paid edition. The paid version just adds some extra feature. The architecture is the same.

No I agree fully. Just thought it was something I would want to be really bothered about once fully operational (especially if I can use Standard on lauch). Issue being that I had not fully assessed the benefits that particular gateway offeres that Standard does not. If possible, you could please leave it as is and I would either mark it as resolved or resurrect it once on premium (which should not be long). But if this should impair support flow on your end, then you may mark it as resolved.

If you purchase the paid version you can use our email-based support to get faster and expert assistance directly from the developers.

This thread will also be open for the next couple of weeks.

No that makes much sense. Many thanks again for now