PayPal error

Hello @dados91 !

I’m very sorry to hear that you’ve faced this issue!

I’ve checked the form on the page you’ve provided and I’ve got the same exact error, with some additional details in the console, most importantly: Expected an order id to be passed is the error message from PayPal.

I’ve also searched through our archives and there was one similar report of this same issue but we weren’t able to fully investigate the case.

Would you be so kind and provided us with an export of the form in question so we can check it on our end? If so, please share it using our secure contact form:

https://premium.wpmudev.org/contact/#i-have-a-different-question and please select the template below:

NOTE: Don’t change selected topic in the dropdown, just leave it at “I have a different question”.

Subject: “Attn: Pawel”
– Site URL
– the form export file as attachment
– Link back to this thread for reference
– Any other relevant urls/info`

Kind regards,
Pawel

Hello Pawel and thanks for your help.
I’ve just sent a message by using the link you gave to me.
I copied the code of the form in the message because I didn’t find any button to attach the file.
I hope it’s ok though

Davide

We are currently experiencing this problem. Was there ever a resolution? It occurs sporadically for us and we haven’t narrowed down a way to perfectly reproduce the problem. Sometimes clearing the browser cache works (we have a message requesting users to try this), other times changing the Paypal button used (Pay now vs Pay later) works. We have reCAPTCHA v3 activated and have noticed that sometimes the reCAPTCHA logo doesn’t show up when we run into the Paypal verification error. Basically pulling at straws. Any suggestions for how to approach debugging?

Hello @jordangumm !

I hope all is well.

On my test site the fix was to generate a new set of the keys for the PayPal integration and it started working, at least for me but not for @dados91 unfortunately. I suggested running a plugin conflict test (https://wpmudev.com/blog/wordpress-plugin-conflicts-how-to-check-for-them-and-what-to-do/) and that’s where we’re at currently.

If the steps above don’t help, please open a separate ticket and we’ll help you out there (according to the www.ads-software.com rules: https://wpmudev.com/blog/wordpress-plugin-conflicts-how-to-check-for-them-and-what-to-do/ but also because it’s easier to provide assistance this way, especially that the causes may be different).

Kind regards,
Pawel

Hello @dados91 ,

We haven’t heard from you for a while now, so it looks like you don’t have more questions for us.

Feel free to re-open this ticket if needed.

Kind regards
Kasia

I’m getting this error in my console. I have deactivated all my other plugins but that did not fix the issue. Also created a new set of API keys, that did not fix it either.

Form is here: https://spswoodturners.org/membership-application

Console error:
err: “Error: Expected an order id to be passed\n at https://www.sandbox.paypal.com/smart/buttons?

–Bunch of code here–

referer: “www.sandbox.paypal.com”
sdkCorrelationID: “f27402852dab3”
sessionID: “uid_3d80e7a9b4_mdq6nty6mdm”
time: “1646024587824”
timestamp: “1646024587824”
token: null
user_id: “uid_81b2da401d_mdu6mdi6mtg”`

• This reply was modified 2 years, 9 months ago by awesomeopp.

Hello @awesomeopp !

I’m sorry to hear that you’ve experienced a similar issue!

As this ticket is from someone else, to avoid the original poster receiving notifications and to keep the discussion relevant to your case, please create a separate ticket for your case. Please copy the same message you’ve shared here and our team will help you out further.

You can open your ticket here: https://www.ads-software.com/support/plugin/forminator/#new-topic-0

Kind regards,
Pawel