Paypal error message, INVALID_RESOURCE_ID

  • Resolved tjbsitedesign

    (@tjbsitedesign)


    1 month ago

    Can you help with this specific message?

    User has tried to purchase an item, the order status has changed from draft to pending payment, and then this error message is given and the status changed to Failed..!

    Failed to process the payment. Please try again or contact the shop admin. [RESOURCE_NOT_FOUND] The specified resource does not exist. https://developer.paypal.com/api/rest/reference/orders/v2/errors/#INVALID_RESOURCE_ID PayPalGateway.php:685 INVALID_RESOURCE_ID Specified resource ID does not exist. Please check the resource ID and try again.
    OrderEndpoint.php:584 Order status changed from Pending payment to Failed.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @tjbsitedesign

    This typically indicates that there was an issue with the transaction ID or order ID being sent to PayPal. Could you please ask the customer to try again and, if the issue persists, contact us with any further details?

    If the issue persists, then to better judge what could be causing this, we are interested in a copy of your WooCommerce system report and your latest PayPal Payments log files.

    The system report can be accessed from here:
    WooCommerce > Status > Get system report > Copy for support

    And the log files from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]”

    You can share it privately with us from here:
    https://paypal.inpsyde.com/docs/request-support/

    Please include a link to this thread when sending a private message.

    Regards,
    Femi.

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @tjbsitedesign

    Since we have not received any further communication from you, we are assuming that your issue has been resolved.

    Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

    Kind regards,
    Krystian

Viewing 2 replies - 1 through 2 (of 2 total)
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