Paypal – Error! Something went wrong when verifying the payment – No fixing

Hi @heldmar

Sorry to hear you are having this issue.

I am getting “Sorry, the file you have requested does not exist.” on the Google link, could you please double check it or use pastebin.com?

I also see an issue with captcha field, can you remove it for a test and see if makes any difference on payment?

Let us know the result you got.
Best Regards
Patrick Freitas

Thanks for the prompt reply.

What exact issue did you see with the CAPTCHA field? After removing it, it actually worked, and now the form works asking for the credit card. This seems to have broken out of the blue, as I have CAPTCHA from Google (reCAPTCHA v3) and it is properly configured in Google (I just re-checked).

Here is the pastebin *containing the recaptcha*, I removed it from website to make it work temporarily.

https://pastebin.com/R6dQYSND

Hi @heldmar,

I hope you are doing well today!

It seems that you have shared the pastebin in Burn After Read mode, therefore I copied it as a public one on https://pastebin.com/VdpA56Yh as we require the code accessible by all of our support agents.

However, it seems the export is incomplete and not possible to import. Please check again and try to provide the working version.

Kind regards,
Zafer

Sorry, here it goes again:

https://pastebin.com/E4rMhr9N

Hi @heldmar

It seems there’s some other/additional issue happening as well as the export that you shared is not correct – not only it’s incomplete but also starts with the noticed (which should not be there):

<br />
<b>Notice</b>:  ob_clean(): failed to delete buffer. No buffer to delete in <b>/home/betacfns/public_html/wp-content/plugins/forminator/admin/abstracts/class-admin-module-edit-page.php</b> on line <b>792</b><br />

Most likely this particular notice doesn’t really indicate any real issues (other than breaking the export feature) and imply hiding Notice reporting in PHP would suffice.

If it comes to the form issue with reCaptcha:

– since you have disabled reCaptcha, I cannot see now what issues my colleague noticed (I tried to test with basic form and reCaptcha on my own test setup but no issues there)

– but usually in cases where it worked fine and suddenly stopped, it’s related to some other plugin(s) or 3rd-party scripts; most commonly it means there’s as conflict that only arose after some update (it may be Forminator but may as well be other plugin) or due to some changes made in asset (JS) optimization settings on site (if there is any such optimization used).

It would be best to perform a basic conflict test on site then. First, enable reCaptcha on the form again and disable all other plugins temporarily and switch site to use default theme. If the issue doesn’t happen anymore, it confirms such conflict so you’d need to enable your original theme back, test again and if it still works – start enabling plugins back one-by-one. At some point issue would start again and last enabled plugin would be the cause of the conflict. We’d take it from there.

Before doing that you can also try removing and actually disconnecting reCaptcha entirely, then configuring it again and testing the form after that (and after all cache has been purged). It would be a very rare case but it’s possible that something simply went wrong unexpectedly during update of the plugin.

Kind regards,
Adam

Hi @heldmar

I hope you are doing well and safe!

We haven’t heard from you in a while, I’ll mark this thread as resolved.

Feel free to let us know if you have any additional questions or problems.

Best Regards
Patrick Freitas