Paypal Error with WooCommerce Subscription

Hi @ryanothelo,

Are you able to re-create the error message? Can you provide a link to the product in question?

Is the customer checking out on the product page, cart page, or checkout page?

Kind Regards,

Hi @mrclayton,

I can’t recreate it in sandbox. I do not have the ability to try it on production.

The customer is checking out on the checkout page.

Our site is https://www.prettyhealthy.sg

The product being tried is
https://www.prettyhealthy.sg/product/installment-imedeen-prime-renewal-12-month-package/ … this is not visible unless you set your Shipping Address to Singapore

Kind Regards,

Hi @ryanothelo,

I didn’t observe any issues. I stopped just short of actually payment for the subscription and I didn’t encounter any issues.

Can you confirm the exact error message?

I don’t believe this is an issue with my plugin.

Kind Regards,

Hi @mrclayton,

the exact message is
Expected a billing token to be passed to createBillingAgreement

I see. Another thing, the customer is trying to use Amex credit card in her Paypal account. Our braintree merchant doesn’t support Amex yet, but it supports paypal. I think Paypal also supports Amex. Do you think it has something to do with it?

Best Regards,

Hi @ryanothelo

Yes I believe that’s the issue. Because the PayPal transaction is proxied through Braintree, it would fail if your Braintree account doesn’t support AMEX.

You could reach out to Braintree support to confirm.

Kind regards

hi @mrclayton,

I see, that’s it then. Thank you for your quick support!

Best Regards,
Ryan