PayPal Express 10725 Error – “Shipping Address Country Error”

  • Resolved Drew-NINJA

    (@drew-ninja)


    7 years, 6 months ago

    One of my client’s is currently having issues with your PayPal Plugin. Up until recently, it was working fine, but users have been reporting that they have been unable to get the PayPal Express checkout option to work.

    I went ahead and reviewed the Log file and see that it’s throwing error code 10725, which reads as “Shipping Address Country Error”.

    2017-05-30T17:39:41+00:00 INFO Redirecting to PayPal
2017-05-30T17:39:41+00:00 INFO PayPal for WooCommerce Version: 1.4.4
2017-05-30T17:39:41+00:00 INFO WooCommerce Version: 3.0.7
2017-05-30T17:39:41+00:00 INFO Test Mode: 
2017-05-30T17:39:41+00:00 INFO Endpoint: https://api-3t.paypal.com/nvp
2017-05-30T17:39:41+00:00 INFO SetExpressCheckout Request: Array
(
    [USER] => *****
    [PWD] => *****
    [VERSION] => 124.0
    [BUTTONSOURCE] => AngellEYE_SP_WooCommerce
    [SIGNATURE] => *****
    [METHOD] => SetExpressCheckout
    [RETURNURL] => https://www.airoasis.com/wc-api/WC_Gateway_PayPal_Express_AngellEYE/?pp_action=get_express_checkout_details
    [CANCELURL] => https://www.airoasis.com/checkout/
    [ALLOWNOTE] => 1
    [ADDROVERRIDE] => 1
    [LOCALECODE] => en_US
    [BRANDNAME] => Air Oasis
    [SOLUTIONTYPE] => Sole
    [LANDINGPAGE] => Login
    [L_BILLINGTYPE0] => MerchantInitiatedBilling
    [L_PAYMENTTYPE0] => Any
    [PAYMENTREQUEST_0_AMT] => 427.87
    [PAYMENTREQUEST_0_CURRENCYCODE] => USD
    [PAYMENTREQUEST_0_PAYMENTACTION] => Authorization
    [PAYMENTREQUEST_0_SHIPTONAME] => a a
    [PAYMENTREQUEST_0_SHIPTOSTREET] => a
    [PAYMENTREQUEST_0_SHIPTOSTREET2] => a
    [PAYMENTREQUEST_0_SHIPTOCITY] => a
    [PAYMENTREQUEST_0_SHIPTOSTATE] => a
    [PAYMENTREQUEST_0_SHIPTOZIP] => a
    [PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => a
    [PAYMENTREQUEST_0_SHIPTOPHONENUM] => a
    [L_PAYMENTREQUEST_0_NAME0] => Air Oasis 1000 G3
    [L_PAYMENTREQUEST_0_QTY0] => 1
    [L_PAYMENTREQUEST_0_AMT0] => 399.99
    [L_PAYMENTREQUEST_0_NUMBER0] => AO1000G3
    [PAYMENTREQUEST_0_SHIPPINGAMT] => 27.88
    [PAYMENTREQUEST_0_ITEMAMT] => 399.99
)

2017-05-30T17:39:41+00:00 INFO SetExpressCheckout Response: Array
(
    [TIMESTAMP] => 2017-05-30T21:39:41Z
    [CORRELATIONID] => abc6b01467584
    [ACK] => Failure
    [VERSION] => 124.0
    [BUILD] => 33980541
    [L_ERRORCODE0] => 10725
    [L_SHORTMESSAGE0] => Shipping Address Country Error
    [L_LONGMESSAGE0] => There was an error in the Shipping Address Country field
    [L_SEVERITYCODE0] => Error
)

    The website in question is: https://www.airoasis.com/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor angelleyesupport

    (@angelleyesupport)

    Hi Drew,

    If I see your log, I see following information regarding customers address information.

    [PAYMENTREQUEST_0_SHIPTONAME] => a a
    [PAYMENTREQUEST_0_SHIPTOSTREET] => a
    [PAYMENTREQUEST_0_SHIPTOSTREET2] => a
    [PAYMENTREQUEST_0_SHIPTOCITY] => a
    [PAYMENTREQUEST_0_SHIPTOSTATE] => a
    [PAYMENTREQUEST_0_SHIPTOZIP] => a
    [PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => a
    [PAYMENTREQUEST_0_SHIPTOPHONENUM] => a

    which make me believe that the data entered by the customer might not be correct. Because I did a test on my testing server but was not able to produce this error. And if I looked at my log, I have following data against the address.

    [PAYMENTREQUEST_0_SHIPTOSTREET] => 1 Main St
    [PAYMENTREQUEST_0_SHIPTOCITY] => San Jose
    [PAYMENTREQUEST_0_SHIPTOSTATE] => CA
    [PAYMENTREQUEST_0_SHIPTOZIP] => 95131
    [PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => US

    So, I believe there is some issue at customer end to enter the data. Can you try it yourself and let me know if the issue still exists?

    Please try it one more time and Let me know what you got.

    Cheers

    Thread Starter Drew-NINJA

    (@drew-ninja)

    When you choose PayPal Express at the Shopping Cart, https://www.airoasis.com/cart/, it bypasses the user entering shipping and billing information. It should be pulling that information in from whatever the user enters in PayPal.

    I seems I was able to resolve the issue by downloading the unreleased version of the plugin from Github.

    Plugin Contributor angelleyesupport

    (@angelleyesupport)

    Okay, so you have installed the release branch and its working fine now? Right?

    Plugin Contributor angelleyesupport

    (@angelleyesupport)

    I have not heard back from you on this, so I’m going to go ahead and close this thread, but please let me know if you have more questions or concerns.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘PayPal Express 10725 Error – “Shipping Address Country Error”’ is closed to new replies.