Paypal Express error message

  • I received an email notification from the Admin regarding PP Express:

    PayPal SetExpressCheckout API call failed
    Detailed Error Message: A match of the Shipping Address City, State, and Postal Code failed.
    Short Error Message: Shipping Address Invalid City State Postal Code
    Error Code: 10736
    Error Severity Code: Error

    I received it twice in my email. What does it mean? I do have an order from a customer that used PP Express during checkout. This time, I did not receive a Pending Payment order in the Admin as I mentioned in a different post/ticket.

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Contributor angelleye

    (@angelleye)

    Looks like a checkout was attempted but the address info on the request failed. I would need to get a look at the log file to see what could be triggering this.

    Are you currently running 1.4.4?

    If this is a USA address?, then the state, town and zipcode do not match Paypal’s records, and because it fails their verification it returns that error.

    Thread Starter rememberhim

    (@rememberhim)

    @angelleye, yes I am running 1.4.4

    @tarkan, yes this an address from the USA. I checked the PP account for this customer. They used someone else’s PP account to check out that shares their last name.

    @rememberhim – we get that sometimes, when the customer and paypal disagree on the correct zipcode for a particular town/city name.

    Plugin Contributor angelleye

    (@angelleye)

    @rememberhim, so it sounds like it was just a unique issue and not an ongoing thing, is that right?

    I Hello, maybe I have a similar issue ?

    https://www.ads-software.com/support/topic/paypal-express-checkout-error-notification-shipping-address-state-required/

    Thank you

    Thread Starter rememberhim

    (@rememberhim)

    Here is another message that I received. Is there a way to see a list of error messages and the trigger cause?

    PayPal DoExpressCheckoutPayment API call failed
    Detailed Error Message: This transaction couldn’t be completed. Please redirect your customer to PayPal.
    Short Error Message: This transaction couldn’t be completed.
    Error Code: 10486
    Error Severity Code: Error

    Plugin Contributor angelleye

    (@angelleye)

    That error means that the funding method chosen by the user was invalid, so it should have redirected them back to PayPal to choose a different funding method.

    I’m assuming you received that error notification in your email from the admin error notification setting..??

    It’s possible that user could have gone ahead and chosen a different funding method that worked, or they could have canceled at that point.

    Thread Starter rememberhim

    (@rememberhim)

    Yes, I did receive that error notification in my email from the admin setting.

    Plugin Contributor angelleye

    (@angelleye)

    Okay, yeah, that just means the funding source chosen by the user during checkout was not valid, so it triggers that error. This is not unexpected to see these every once in a while.

    Thread Starter rememberhim

    (@rememberhim)

    oh ok. Thanks

    I am getting this message very often lately .. sometimes like 4 purchases in a row..

    Also, I see that sometimes the customer is susccessful..

    PayPal DoExpressCheckoutPayment API call failed
    Detailed Error Message: Payment has not been authorized by the user.
    Short Error Message: Payment not authorized
    Error Code: 10485
    Error Severity Code: Error

    Plugin Contributor angelleye

    (@angelleye)

    @uberman, That’s odd. Do you have logging enabled in the plugin? We’d need to get a look at that for an idea of what could be going on here. Please submit a ticket here and provide the log file if you can.

    Yes I have loging … I will send the ticket in a couple mins. thanks for the quick response..

    Hi, have this issue (10486) resolved? I’m also getting the same error. Why is this happening every once in a while?

Viewing 15 replies - 1 through 15 (of 17 total)
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