Paypal Express NO Email address

  • Resolved Zubair

    (@zubairbaig)


    2 months, 3 weeks ago

    Hi. All orders that are done using PayPal express checkout button don’t save email address after payment.

    I am sharing my log below, some information has been replaced with placeholder text

    2024-09-05T13:24:34+00:00 Debug <------------------- WebToffee PayPal Express Payment ( Setting Express Checkout ) ------------------->
    stdClass Object
    (
        [METHOD] => SetExpressCheckout
        [RETURNURL] => https://mywebsite.com/wc-api/Eh_PayPal_Express_Payment/?c=express_details&express=true&p=https://mywebsite.com/checkout/
        [CANCELURL] => https://mywebsite.com/checkout/?cancel_express_checkout=cancel
        [ADDROVERRIDE] => 
        [BRANDNAME] => MyBrand
        [LOGOIMG] => 
        [SOLUTIONTYPE] => Sole
        [LOCALECODE] => en_US
        [LANDINGPAGE] => Billing
        [L_PAYMENTREQUEST_0_NAME0] => ABC Product
        [L_PAYMENTREQUEST_0_DESC0] => 
        [L_PAYMENTREQUEST_0_AMT0] => 7.5
        [L_PAYMENTREQUEST_0_QTY0] => 1
        [L_PAYMENTREQUEST_0_ITEMURL0] => https://mywebsite.com/product/abc-product/
        [PAYMENTREQUEST_0_AMT] => 7.5
        [PAYMENTREQUEST_0_CURRENCYCODE] => GBP
        [PAYMENTREQUEST_0_ITEMAMT] => 7.5
        [PAYMENTREQUEST_0_SHIPPINGAMT] => 0
        [PAYMENTREQUEST_0_TAXAMT] => 0
        [PAYMENTREQUEST_0_SHIPDISCAMT] => 0
        [PAYMENTREQUEST_0_PAYMENTACTION] => Sale
        [MAXAMT] => 13.5
        [PAYMENTREQUEST_0_SHIPTOSTREET2] => 
        [PAYMENTREQUEST_0_NOTETEXT] => 
        [PAYMENTREQUEST_0_EMAIL] => 
        [PAYMENTREQUEST_0_PAYMENTREQUESTID] => 
    )
    2024-09-05T13:24:35+00:00 Debug <------------------- WebToffee PayPal Express Payment ( Response on Express Start/Credit Start ) ------------------->
    stdClass Object
    (
        [TOKEN] => EC-24V454416D748094T
        [TIMESTAMP] => 2024-09-05T13:24:35Z
        [CORRELATIONID] => dfd0533f81362
        [ACK] => Success
        [BUILD] => 58613796
    )
    2024-09-05T13:25:48+00:00 Debug <------------------- WebToffee PayPal Express Payment ( Setting Express Checkout ) ------------------->
    stdClass Object
    (
        [METHOD] => SetExpressCheckout
        [RETURNURL] => https://mywebsite.com/wc-api/Eh_PayPal_Express_Payment/?c=express_details&express=true&p=https://mywebsite.com/checkout/
        [CANCELURL] => https://mywebsite.com/checkout/?cancel_express_checkout=cancel
        [ADDROVERRIDE] => 
        [BRANDNAME] => MyBrand
        [LOGOIMG] => 
        [SOLUTIONTYPE] => Sole
        [LOCALECODE] => en_US
        [LANDINGPAGE] => Billing
        [L_PAYMENTREQUEST_0_NAME0] => ABC Product
        [L_PAYMENTREQUEST_0_DESC0] => 
        [L_PAYMENTREQUEST_0_AMT0] => 7.5
        [L_PAYMENTREQUEST_0_QTY0] => 1
        [L_PAYMENTREQUEST_0_ITEMURL0] => https://mywebsite.com/product/abc-product/
        [PAYMENTREQUEST_0_AMT] => 7.5
        [PAYMENTREQUEST_0_CURRENCYCODE] => GBP
        [PAYMENTREQUEST_0_ITEMAMT] => 7.5
        [PAYMENTREQUEST_0_SHIPPINGAMT] => 0
        [PAYMENTREQUEST_0_TAXAMT] => 0
        [PAYMENTREQUEST_0_SHIPDISCAMT] => 0
        [PAYMENTREQUEST_0_PAYMENTACTION] => Sale
        [MAXAMT] => 13.5
        [PAYMENTREQUEST_0_SHIPTOSTREET2] => 
        [PAYMENTREQUEST_0_NOTETEXT] => 
        [PAYMENTREQUEST_0_EMAIL] => 
        [PAYMENTREQUEST_0_PAYMENTREQUESTID] => 
    )
    2024-09-05T13:25:49+00:00 Debug <------------------- WebToffee PayPal Express Payment ( Response on Express Start/Credit Start ) ------------------->
    stdClass Object
    (
        [TOKEN] => EC-2590111029371720R
        [TIMESTAMP] => 2024-09-05T13:25:49Z
        [CORRELATIONID] => ea1b22db3aa82
        [ACK] => Success
        [BUILD] => 58613796
    )
    2024-09-05T13:26:03+00:00 Debug <------------------- WebToffee PayPal Express Payment ( Getting Express Checkout Details ) ------------------->
    stdClass Object
    (
        [METHOD] => GetExpressCheckoutDetails
        [TOKEN] => EC-2590111029371720R
    )
    2024-09-05T13:26:03+00:00 Debug <------------------- WebToffee PayPal Express Payment ( Response on Express Details ) ------------------->
    stdClass Object
    (
        [TOKEN] => EC-2590111029371720R
        [BILLINGAGREEMENTACCEPTEDSTATUS] => 0
        [CHECKOUTSTATUS] => PaymentActionNotInitiated
        [TIMESTAMP] => 2024-09-05T13:26:03Z
        [CORRELATIONID] => 1f3d7fcaf3709
        [ACK] => Success
        [BUILD] => 58613796
        [EMAIL] => [email protected]
        [PAYERID] => EPNQHT4VCFF9Y
        [PAYERSTATUS] => unverified
        [FIRSTNAME] => Customer
        [LASTNAME] => Name
        [COUNTRYCODE] => JP
        [SHIPTONAME] => Customer Name
        [SHIPTOSTREET] => miyazaki
        [SHIPTOSTREET2] => houji 716
        [SHIPTOCITY] => miyazaki
        [SHIPTOSTATE] => Miyazaki
        [SHIPTOZIP] => 880-0123
        [SHIPTOCOUNTRYCODE] => JP
        [SHIPTOCOUNTRYNAME] => Japan
        [ADDRESSSTATUS] => Confirmed
        [CURRENCYCODE] => GBP
        [AMT] => 7.50
        [ITEMAMT] => 7.50
        [SHIPPINGAMT] => 0.00
        [HANDLINGAMT] => 0.00
        [TAXAMT] => 0.00
        [INSURANCEAMT] => 0.00
        [SHIPDISCAMT] => 0.00
        [INSURANCEOPTIONOFFERED] => false
        [L_NAME0] => ABC Product
        [L_QTY0] => 1
        [L_TAXAMT0] => 0.00
        [L_AMT0] => 7.50
        [PAYMENTREQUEST_0_CURRENCYCODE] => GBP
        [PAYMENTREQUEST_0_AMT] => 7.50
        [PAYMENTREQUEST_0_ITEMAMT] => 7.50
        [PAYMENTREQUEST_0_SHIPPINGAMT] => 0.00
        [PAYMENTREQUEST_0_HANDLINGAMT] => 0.00
        [PAYMENTREQUEST_0_TAXAMT] => 0.00
        [PAYMENTREQUEST_0_INSURANCEAMT] => 0.00
        [PAYMENTREQUEST_0_SHIPDISCAMT] => 0.00
        [PAYMENTREQUEST_0_SELLERPAYPALACCOUNTID] => [email protected]
        [PAYMENTREQUEST_0_INSURANCEOPTIONOFFERED] => false
        [PAYMENTREQUEST_0_SHIPTONAME] => Customer Name
        [PAYMENTREQUEST_0_SHIPTOSTREET] => miyazaki
        [PAYMENTREQUEST_0_SHIPTOSTREET2] => houji 716
        [PAYMENTREQUEST_0_SHIPTOCITY] => miyazaki
        [PAYMENTREQUEST_0_SHIPTOSTATE] => Miyazaki
        [PAYMENTREQUEST_0_SHIPTOZIP] => 880-0123
        [PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => JP
        [PAYMENTREQUEST_0_SHIPTOCOUNTRYNAME] => Japan
        [PAYMENTREQUEST_0_ADDRESSSTATUS] => Confirmed
        [L_PAYMENTREQUEST_0_NAME0] => ABC Product
        [L_PAYMENTREQUEST_0_QTY0] => 1
        [L_PAYMENTREQUEST_0_TAXAMT0] => 0.00
        [L_PAYMENTREQUEST_0_AMT0] => 7.50
        [PAYMENTREQUESTINFO_0_ERRORCODE] => 0
    )
    2024-09-05T13:26:04+00:00 Debug <------------------- WebToffee PayPal Express Payment ( Processing Express Checkout ) ------------------->
    stdClass Object
    (
        [METHOD] => DoExpressCheckoutPayment
        [TOKEN] => EC-2590111029371720R
        [PAYERID] => EPNQHT4VCFF9Y
        [BUTTONSOURCE] => WebToffee PE Checkout
        [L_PAYMENTREQUEST_0_NAME0] => ABC Product
        [L_PAYMENTREQUEST_0_DESC0] => 
        [L_PAYMENTREQUEST_0_AMT0] => 7.5
        [L_PAYMENTREQUEST_0_QTY0] => 1
        [PAYMENTREQUEST_0_AMT] => 7.5
        [PAYMENTREQUEST_0_CURRENCYCODE] => GBP
        [PAYMENTREQUEST_0_ITEMAMT] => 7.5
        [PAYMENTREQUEST_0_SHIPPINGAMT] => 0
        [PAYMENTREQUEST_0_TAXAMT] => 0
        [PAYMENTREQUEST_0_SHIPDISCAMT] => 0
        [PAYMENTREQUEST_0_PAYMENTACTION] => Sale
        [PAYMENTREQUEST_0_INVNUM] => ASD1897
        [PAYMENTREQUEST_0_PAYMENTREQUESTID] => 1897
    )
    2024-09-05T13:26:07+00:00 Debug <------------------- WebToffee PayPal Express Payment ( Response on Finish Express ) ------------------->
    stdClass Object
    (
        [TOKEN] => EC-2590111029371720R
        [SUCCESSPAGEREDIRECTREQUESTED] => false
        [TIMESTAMP] => 2024-09-05T13:26:07Z
        [CORRELATIONID] => 79d988271a0d4
        [ACK] => Success
        [BUILD] => 58613796
        [INSURANCEOPTIONSELECTED] => false
        [SHIPPINGOPTIONISDEFAULT] => false
        [PAYMENTINFO_0_TRANSACTIONID] => 0C650813NR070131D
        [PAYMENTINFO_0_TRANSACTIONTYPE] => cart
        [PAYMENTINFO_0_PAYMENTTYPE] => instant
        [PAYMENTINFO_0_ORDERTIME] => 2024-09-05T13:26:05Z
        [PAYMENTINFO_0_AMT] => 7.50
        [PAYMENTINFO_0_FEEAMT] => 0.67
        [PAYMENTINFO_0_TAXAMT] => 0.00
        [PAYMENTINFO_0_CURRENCYCODE] => GBP
        [PAYMENTINFO_0_EXCHANGERATE] => 0.005005426942364
        [PAYMENTINFO_0_PAYMENTSTATUS] => Completed
        [PAYMENTINFO_0_PENDINGREASON] => None
        [PAYMENTINFO_0_REASONCODE] => None
        [PAYMENTINFO_0_PROTECTIONELIGIBILITY] => Eligible
        [PAYMENTINFO_0_PROTECTIONELIGIBILITYTYPE] => ItemNotReceivedEligible,UnauthorizedPaymentEligible
        [PAYMENTINFO_0_SELLERPAYPALACCOUNTID] => [email protected]
        [PAYMENTINFO_0_SECUREMERCHANTACCOUNTID] => DDHXD6ZJ3ED6E
        [PAYMENTINFO_0_PAYMENTREQUESTID] => 1897
        [PAYMENTINFO_0_ERRORCODE] => 0
        [PAYMENTINFO_0_ACK] => Success
    )
    • This topic was modified 2 months, 3 weeks ago by Zubair.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @zubairbaig,

    Greetings from Webtoffee!

    We understand that you are experiencing an issue with the email ID not saving after payment. To replicate the issue on our test environment, could you share the checkout flow from your website? You may also share a screen recording for better understanding.

    Additionally, share the system status report from?WooCommerce -> Status -> System status -> Get System Report?with us privately via this link so that we will know the system configuration.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @zubairbaig,

    This thread has been inactive for a bit. We are marking it as resolved for now. If you still has the issue start a new topic in the forum or reply to the same thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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